1. The First Six Months April - September 2014 1

2. Who is The Advocate Appointed Advocate March 2014 Led BC’s largest not-for-profit delivering homecare, licensed dementia care, community services and assisted living Introduced a national best practice dementia care facility Served on these Boards: BC Medical Services Commission Canadian Home care Association BC Care providers BC Care Aide Registry 2

3. Origins of the Office Increased attention: issues related to seniors Ombudsperson reports – 2010-2012 Seniors Action Plan – February 2012 Office of the Seniors Advocate legislation – February 2013 PSA recruitment for SA December 2013 Appointment March 2014

4. The Advocates Mandate Seniors Advocate Act 2013 Responsibilities: 1.MONITOR: Provision of seniors’ services 2.ANALYZE: Issues that the Advocate believes are important to the welfare of seniors 3.ADVOCATE: In the interests of seniors 4.INFORM & REPORT: To the public & individuals 4

5. The Advocates Mandate Seniors Advocate Act 2013 Responsibilities: MONITOR – ANALYZE – ADVOCATE – REPORT: Prescribed programs, services & support systems related to: – Healthcare – Personal Care – Housing – Transportation – Income Support 5

6. The Advocates Mandate Seniors Advocate Act 2013 Things The Advocate May Do: 1.Identify & Analyze Systemic Challenges 2.Collaboration to improve service effectiveness and efficiency 3.Promote awareness of systemic challenges and resources available to seniors 4.Make recommendations to Government & to service providers 5.Refer individual complaints appropriately 6

7. The Advocates Mandate Seniors Advocate Act 2013 Legislated Duty: 1.Advise in an independent manner: The Minister, public officials and service providers 2.Report to the Public: In any way deemed appropriate 3.Report Annually to the Minister 7

8. The Advocates Mandate Seniors Advocate Act 2013 Minister: 1.Must make public all reports by the Advocate as soon as reasonably practical 2.May ask the Seniors Advocate to undertake actions 8

9. The First Six Months Secured office Space – Victoria Hired Key Staff Provincial Listening Tour – 25+ communities – Vancouver Island - fall 2014 Stakeholder Engagement Sessions – 40+ advocacy and service provider groups Analysis of Listening Tour and Consultations 9

10. Office Staff Bev Biffard – Executive Coordinator Margaret Case Manager Communications Bruce Ronayne Executive Director Systemic Enquiry Mark Blandford Deputy Advocate Susan Karim Masters Coop Student 10

11. What We Have Been Told Housing – Multiple issues reported Seniors on lowest income levels have significant difficulties Fragmented services delivery system Dementia Care – community and residential Transportation 11

12. Next Steps 1.Begin monitoring in 2015 2.Establish Council of Advisors 3.Draft schedule of reports 4.Ongoing community engagement “A Conversation with the Seniors Advocate” 12

13. Future Contact: October Telephone Contact 1-877-952-3181 Email: seniorsadvocate@gov.bc.caseniorsadvocate@gov.bc.ca 13