1. FedEx eBusiness & eCommerce Solutions
Nisar Ahmed KHAN
FedEx Express
Good afternoon ladies and gentlemen I am happy to be here to address you on the topic of Fedex ebusiness & ecommerce solutions.
Let me begin with an overview of what we will be covering today.
DELIVERED BY TECHNOLOGY

2. Overview FedEx Overview IT in FedEx eBusiness Tools
eCommerce Solutions
Case Study - Condor
Conclusion
The first thing I would like to do is to give you a brief overview of Fedex so you can understand the breadth of Fedex.Muyer

3. What is FedEx?
“An Information Technology company that just happens to have hundreds of planes…”
Source IBM
“Airline of the Internet”
Source Wired Magazine. Dec’98

4. Organisation Structure
Time-definite express
delivery
Freight Forwarder,
Customs Brokerage
Regional LTL Carrier
Consolidated sales, marketing
And information technology
Small-package ground
delivery
Exclusive-use, expedited,
Door-to-door delivery
Copy Printing &
Document Solutions

5. About FedEx World’s largest Express transportation company
FedEx is a $29-billion corporation
Connecting 90% of the World’s GDP in hours.
220 countries served
250,000 employees worldwide
674 aircraft
Average Daily Volume of 6 Million Packages
90% in 48hrs Source:
The FedEx network of companies represents a $29-billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.

6. Technology History 1979 : Cosmos (CRM)
1984 : Powership (off-line shipping application)
1994 : FedEx.com
1997 : FedEx Ship Manager (online shipping application)
2000 : FedEx Global Trade Manager
2002 : FedEx InSight
2003: FedEx Invoice Online, FedEx Supply Chain Manager
2004: FedEx XML APIs
Constant innovation, we will come back on FSCM and FIO later
FedEx operates the largest civilian network of computers linked to satellites in a NASA-like ‘mission control’ environment to provide real-time routing, traffic and weather information.
In 1994, FedEx created its Web site ( and in 1996, expanded its presence by creating sites for Europe, Africa and the Middle East and Indian Sub-Continent.
FedEx has long recognized the importance of the internet to its core business operations. Our presence on the Internet provides customers with easily accessible, cost-effective, accurate, real-time information about their shipments, 24 hours a day.
fedex.com is the one-stop shop that allows customers to handle the whole shipping process online. Whether it’s opening an account, getting rate information, ordering supplies, shipping a package, tracking, or simply accessing service information – it’s all online at fedex.com.
In the USA, shipment automation allows to save 40% of the time spent on shipping by companies.
500 million euros are invested every year on technology.

7. Physical Network
Virtual Network

8. Simple Tracking Example

9. Enable you to trade online with integrated FedEx shipping capabilities
Applications Portfolio
eBusiness Tools
Enable you to automate shipping processes with tools that meet your needs
eCommerce Solutions
Enable you to trade online with integrated FedEx shipping capabilities
Constant innovation, we will come back on FSCM and FIO later
FedEx operates the largest civilian network of computers linked to satellites in a NASA-like ‘mission control’ environment to provide real-time routing, traffic and weather information.
In 1994, FedEx created its Web site ( and in 1996, expanded its presence by creating sites for Europe, Africa and the Middle East and Indian Sub-Continent.
FedEx has long recognized the importance of the internet to its core business operations. Our presence on the Internet provides customers with easily accessible, cost-effective, accurate, real-time information about their shipments, 24 hours a day.
fedex.com is the one-stop shop that allows customers to handle the whole shipping process online. Whether it’s opening an account, getting rate information, ordering supplies, shipping a package, tracking, or simply accessing service information – it’s all online at fedex.com.
In the USA, shipment automation allows to save 40% of the time spent on shipping by companies.
500 million euros are invested every year on technology.

10. Overview eBusiness Tools FedEx Ship Manager @fedex.com™
AWB
Comm. Invoice
Order Courier
Tracking
Reports
FedEx Ship
Web based on-line shipping application
FedEx Ship Manager Software™ PC based off-line shipping application
FedEx Ship Manager Server™ Back-end shipping engine PC

11. FedEx Ship Manager @ fedex.com
eBusiness Tools
FedEx Ship fedex.com

12. FedEx Ship Manager @ fedex.com
eBusiness Tools
FedEx Ship fedex.com
Fedex.com FACTS
15 million unique visitors monthly
3 million tracking requests daily
15 million packages shipped monthly

13. FedEx Ship Manager Software
eBusiness Tools
FedEx Ship Manager Software

14. FedEx Ship Manager Server
eBusiness Tools
FedEx Ship Manager Server
FedEx® Ship Manager
Server
Powerful high-volume
Multi-sites shipping software
WebClient
Browser-based interface
Multi-user and network environments

15. eBusiness Solutions
FedEx Insight

16. FedEx Global Trade Manager
eBusiness Solutions
FedEx Global Trade Manager
Demo it

17. FedEx Global Trade Manager
eBusiness Solutions
FedEx Global Trade Manager
Advantages:
Saves time and effort
Information is always up to date
Store product profiles: No need to re-type information
Library: Go directly to the right documents needed
Information is always up to date: this concerns customs info only.

18. eCommerce Solutions FedEx® Ship Manager API’s FedExNetSM
Solution designed for companies who want to seamlessly integrate FedEx shipping and tracking functionality into their website, e-commerce environment, intranet or other online systems.
FedExNetSM
Solution designed to support shipping related data transfers for high volume shippers operating within the larger network of partners and suppliers.

19. FedEx Ship Manager APIs
eCommerce Solutions
FedEx Ship Manager APIs
FedEx API Server
FedEx Server 2
Customer’s Computer
(PC, Web Server, etc.)
Internet 1 3
FSM API’s
Transactions flow from customer’s computer over the Internet to FedEx.
The data is decrypted and routed to the appropriate server within FedEx.
The response is then encrypted and sent back.
API: Application Programming Interface
It is a technical solution that allows the integration of the FedEx systems for shipping, tracking, or other functions into a customer's software application (e.g. integrate API's into an eCommerce catalogue).

20. FedExNet eCommerce Solutions FedExNetSM
FedEx’s own private value added network
EDI-based
Business-to-business data exchange
Shipping, tracking and invoicing data
EDI allows the exchange of digital data between computers. It is not a special software, but merely a method for electronically exchanging data.
FedExNet is our private value added network that customers can connect to in order to upload or download their shipping, tracking or invoicing data in a reliable and secure way.
To get FedExNet:
Customers must ship at least 10 pcks/day.
A CTS/ACTI should confirm that this is the best solution for the customer.

21. eBusiness Case Study Condor
Company Profile:
Condor is an Airfreight Forwarder based at London Heathrow Airport
Core Business:
Stocking and shipping time sensitive audio and electronic car parts worldwide
Return and exchange programme.

22. eBusiness Case Study Condor
Solution:

23. Condor eBusiness Case Study
Mark Foard, Operations Manager at Condor, said:
“Together, FedEx and Condor have designed a high-tech, forward thinking package that gives us complete control of stock management and shipping. We’ve moved from originally being manual to automated, and then integrated. It’s very simple, proven to work, cost effective, and time saving. It’s been a very exciting project to work on”.

24. Thank You!