1. Service Level Agreement https://store.theartofservice.com/the-service-level-agreement-toolkit.html

2. Eucalyptus (computing) Components 1 The Cluster Controller (CC) is written in C and acts as the front end for a cluster within a Eucalyptus cloud and communicates with the Storage Controller and Node Controller. It manages instance (i.e., virtual machines) execution and Service Level Agreements (SLAs) per cluster. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

3. Carrier cloud History 1 But many businesses and other organizations hesitated to move more demanding applications from on-premise dedicated hardware into private or public clouds. As a response, communications service providers started in the 2010/2011 time frame to develop carrier clouds that address perceived weaknesses in existing cloud services. Weaknesses cited vary but often include performance, availability, security and service level agreements (SLAs). https://store.theartofservice.com/the-service-level-agreement-toolkit.html

4. Technical support Tier/Level 4 (T4/L4) 1 While not universally used, a fourth level often represents an escalation point beyond the organization. This is generally a hardware or software vendor. Within a corporate incident management system it is important to continue to track incidents even when they are being actioned by a vendor and the Service Level Agreement (SLA) may have specific provision for this. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

5. Computer network Geographic scale 1 VPN may have best-effort performance, or may have a defined service level agreement (SLA) between the VPN customer and the VPN service provider. Generally, a VPN has a topology more complex than point-to-point. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

6. Business process management Design 1 Process Design encompasses both the identification of existing processes and the design of "to-be" processes. Areas of focus include representation of the process flow, the factors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

7. IPv6 deployment - United Kingdom 1 JANET, the UK's education and research network, introduced IPv6 unicast support into its service level agreement in 2008. Several major UK universities (e.g., Cambridge) upgraded their campus routing infrastructure to provide IPv6 unicast support to their users. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

8. Extract, transform, load - Challenges 1 This includes understanding the volumes of data that must be processed within service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

9. Passive optical network - Upstream bandwidth allocation 1 By knowledge of the service level agreement for each T-CONT across the entire PON, as well as the size of each T- CONT's backlog, the OLT can optimize allocation of the spare bandwidth on the PON. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

10. Satellite Internet access - Two-way satellite-only communication 1 While systems for professionals such as those from iDirect will allow the operator to define and meet strict service level agreements - those used for consumer access provide a 'best effort' service level. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

11. VMware - Cloud management software 1 VMware vCloud Director enables self- service access to logical pools of compute, network and storage resources with policy driven controls and service level agreements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

12. Virtual Private LAN Service - Mesh establishment 1 Service providers benefit because they can generate additional revenues by offering a new Ethernet service with flexible bandwidth and sophisticated service level agreements (SLAs) https://store.theartofservice.com/the-service-level-agreement-toolkit.html

13. Next-generation network - Implementations 1 Traffic can be prioritised with Classes of Service, coupled with Service Level Agreements (SLAs) that underpin quality of service performance guarantees https://store.theartofservice.com/the-service-level-agreement-toolkit.html

14. IBM cloud computing - Public, private and hybrid cloud models 1 The IBM public cloud offering is SmartCloud Enterprise, launched April 7, 2011. SCE is hosted IaaS with committed service level agreements (SLA)s, and it can be offered in a private, public or hybrid model. The environment is hosted on IBM servers (System p or System x), with a standard set of software images to choose from. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

15. SOA governance 1 SOA needs a solid foundation that is based on standards and includes policies, contracts, and service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

16. Information Technology Infrastructure Library - Supplier Management 1 The purpose of Supplier Management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreements and Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

17. Performance engineering - Elaboration 1 The second example may have a service level agreement, the first should not https://store.theartofservice.com/the-service-level-agreement-toolkit.html

18. Performance engineering - Service level management 1 In the service level management area, performance engineering is concerned with service level agreements and the associated systems monitoring that serves to validate service level compliance, detect problems, and identify trends https://store.theartofservice.com/the-service-level-agreement-toolkit.html

19. Performance engineering - Capacity management 1 For example, if a system is showing a trend of slowing transaction processing (which might be due to growing data set sizes, or increasing numbers of concurrent users, or other factors) then at some point the system will no longer meet the criteria specified within the service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

20. Performance engineering - Monitoring 1 It is possible to establish service level agreements at the use case level. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

21. Service catalog 1 Timeframes or service level agreement for fulfilling the service https://store.theartofservice.com/the-service-level-agreement-toolkit.html

22. Quality of service - Mechanisms 1 When the expense of mechanisms to provide QoS is justified, network customers and providers can enter into a contractual agreement termed a service level agreement (SLA) which specifies guarantees for the ability of a network/protocol to give guaranteed performance/throughput/latency bounds based on mutually agreed measures, usually by prioritizing traffic. In other approaches, resources are reserved at each step on the network for the call as it is set up. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

23. Amazon Elastic Compute Cloud - History 1 Amazon EC2 went into full production when it dropped the beta label on October 23, 2008. On the same day, Amazon announced the following features: a service level agreement for EC2, Microsoft Windows in beta form on EC2, Microsoft SQL Server in beta form on EC2, plans for an AWS management console, and plans for load balancing, autoscaling, and cloud monitoring services. These features were subsequently added on May 18, 2009. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

24. Business continuity - Service level agreements (SLA) 1 The interface between management and information technology is the Service level agreement (SLA). This provides a written contract stipulating the expectations of management with regard to the availability of a necessary business function, and the deliverables that information technology provides in support of that business function. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

25. Information Lifecycle Management - Policy 1 ILM policy consists of the overarching storage and information policies that drive management processes. Policies are dictated by business goals and drivers. Therefore, policies generally tie into a framework of overall IT governance and management; change control processes; requirements for system availability and recovery times; and service level agreements (SLAs). https://store.theartofservice.com/the-service-level-agreement-toolkit.html

26. Benchmark (computing) - Challenges 1 Users can have very different perceptions of performance than benchmarks may suggest. In particular, users appreciate predictability — servers that always meet or exceed service level agreements. Benchmarks tend to emphasize mean scores (IT perspective), rather than maximum worst-case response times (real-time computing perspective), or low standard deviations (user perspective). https://store.theartofservice.com/the-service-level-agreement-toolkit.html

27. Load testing - Software load testing 1 Load testing is especially important if the application, system or service will be subject to a service level agreement or SLA. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

28. Service-level agreement 1 As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms https://store.theartofservice.com/the-service-level-agreement-toolkit.html

29. Service-level agreement - Overview 1 This practice has spread such that now it is common for a customer to engage a service provider by including a service level agreement in a wide range of service contracts in practically all industries and markets https://store.theartofservice.com/the-service-level-agreement-toolkit.html

30. Service-level agreement - Overview 1 Service level agreements are, by their nature, "output" based – the result of the service as received by the customer is the subject of the "agreement." The (expert) service provider can demonstrate their value by organizing themselves with ingenuity, capability, and knowledge to deliver the service required, perhaps in an innovative way https://store.theartofservice.com/the-service-level-agreement-toolkit.html

31. Service-level agreement - Common metrics 1 Service level agreements can contain numerous service performance metrics with corresponding service level objectives. A common case in IT Service Management|IT service management is a Call Center or Service Desk (ITSM)|service desk. Metrics commonly agreed to in these cases include: https://store.theartofservice.com/the-service-level-agreement-toolkit.html

32. Service-level agreement - Backbone Internet providers 1 It is not uncommon for an Internet backbone service provider (or network service provider) to explicitly state its own service level agreement on its Web site. The US Telecommunications Act of 1996 does not expressly mandate that companies have SLAs, but it does provide a framework for firms to do so in Sections 251 and 252. Section 252(c)(1) for example (“Duty to Negotiate”) requires that ILECs negotiate in good faith regarding things like resale, access to rights-of-way, and so forth. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

33. Service-level agreement - WSLA 1 A web service level agreement (WSLA) is a standard for service level agreement compliance monitoring of web services. It allows authors to specify the performance metrics associated with a web service application, desired performance targets, and actions that should be performed when performance is not met. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

34. Service-level agreement - Cloud computing 1 Thus, service level agreements span across the cloud and are offered by service providers as a service based agreement rather than a customer based agreement https://store.theartofservice.com/the-service-level-agreement-toolkit.html

35. Service-level agreement - Outsourcing 1 The management of this new arrangement is through a contract that may include one or more service level agreement(s) https://store.theartofservice.com/the-service-level-agreement-toolkit.html

36. Internet transit 1 These service level agreements still provide only best-effort delivery since they do not guarantee service the other half of the way, from the Internet exchange point to the final destination. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

37. ITIL security management 1 The realization of the security requirements defined in the service level agreement (SLA) and other external requirements which are specified in underpinning contracts, legislation and possible internal or external imposed policies. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

38. ITIL security management - The security management process 1 The requirements are translated into security services, security quality that needs to be provided in the security section of the service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

39. ITIL security management - Plan 1 PlanCreate Security section for SLA This process contains activities that lead to the security agreements paragraph in the service level agreements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

40. ITIL security management - Plan 1 At the end of this process the Security section of the service level agreement is created. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

41. ITIL security management - Maintenance 1 The maintenance of the security concerns both the maintenance of the security section of the service level agreements and the more detailed security plans. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

42. ITIL security management - Maintenance 1 The proposals serve as inputs for the plan sub-process and will go through the whole cycle or the proposals can be taken in the maintenance of the service level agreements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

43. ITIL security management - Maintenance 1 The maintenance sub-process starts with the maintenance of the service level agreements and the maintenance of the operational level agreements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

44. ITIL security management - Maintenance 1 MAINTAINED SERVICE LEVEL AGREEMENTSService Level Agreements(security paragraph) kept in proper condition. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

45. ITIL security management - Example 1 The next step in to process to implement e- mail policies is the Planning. In the Plan phase of the process the policies are formulated. Besides the policies that are already written in the Service Level Agreements the policies that are specific for the e-mail security are formulated and added to the service level agreements. At the end of this phase the entire plan is formulated and is ready to be implemented. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

46. CCIE - Service Provider 1 Individuals certified as CCIE Service Provider will possess advanced skills related to packet architecture and technologies important to service providers such as Provisioning|service provisioning, Multiprotocol Label Switching|MPLS, VPNs, service level agreements and basic security. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

47. Mobile banking - Security 1 Therefore, the provision of service level agreements (SLAs) is a requirement for this industry; it is necessary to give the bank customer delivery guarantees of all messages, as well as measurements on the speed of delivery, throughput, etc https://store.theartofservice.com/the-service-level-agreement-toolkit.html

48. Application Management Services Framework - Benefits of AMSF 1 * Provides improved responsiveness to a customer's need through the management of service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

49. Text messaging - In business 1 One way to guarantee such a quality of text messaging lies in introducing SLAs (Service Level Agreement), which are common in IT contracts https://store.theartofservice.com/the-service-level-agreement-toolkit.html

50. Grid computing - Design considerations and variations 1 Example areas include Service level agreement|SLA management, Trust and Security, Virtual organization management, License Management, Portals and Data Management https://store.theartofservice.com/the-service-level-agreement-toolkit.html

51. Text messaging - In business 1 By providing measurable SLAs, corporations can define reliability parameters and set up a high quality of their services.[ http://www.smstextnews.com/2008/04/tyntec_ calls_for_industry_benchmarked_sms_servic e_level_agreements.html TynTec calls for industry benchmarked SMS service level agreements] Mobile Industry Review (29 April 2008) Just one of many SMS applications that has proven highly popular and successful in the financial-services industry is mobile receipts https://store.theartofservice.com/the-service-level-agreement-toolkit.html

52. Network Neutrality - Quality of service 1 Internet routers forward packets according to the diverse peering and transport agreements that exist between network operators. Many networks using Internet protocols now employ quality of service (QoS), and Network Service Providers frequently enter into Service Level Agreements with each other embracing some sort of QoS. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

53. Service oriented architecture - Service composition architecture 1 In the light of the Service Abstraction principle, this type of architecture only documents the service contract and any published service-level agreement (Service level agreement|SLA); internal details of each service are not included. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

54. ITIL - Supplier Management 1 The purpose of Supplier Management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreement|Service Level Agreements and Service level requirement|Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

55. Human interaction management - Design 1 Process Design encompasses both the identification of existing processes and the design of to-be processes. Areas of focus include representation of the process flow, the factors within it, alerts notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

56. Next-generation network - Implementations 1 Traffic can be prioritised with Classes of Service, coupled with Service Level Agreements (SLAs) that underpin quality of service performance guarantees https://store.theartofservice.com/the-service-level-agreement-toolkit.html

57. Digital terrestrial - Israel 1 The deal includes a new service level agreement providing The Second Authority with a high level of local services to keep its currently operating DTV transmission equipment running 24/7, 365 days a year. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

58. Business Service Management - Business Management Methodology 1 BSM is team-focused and can be used by any team in an organisation to improve performance, based on ownership, pride, commitment and teamwork.[ http://www.bsmreview.com/resolutionowner.s html BSM Review: “Resolution Ownership: It Matters for BSM!” McGarahan.] Through BSM, teams can formalise the services they provide as internal service level agreements (SLAs) or operational level agreements (OLAs).[ http://www.ktsl.com/downloads/forrester_bsm _definition_whitepaper.pdf “BSM Is Coming of Age: Time to Define What It Is https://store.theartofservice.com/the-service-level-agreement-toolkit.html

59. Long-tail traffic - Network performance 1 Due to the increased demands that long- tail traffic places on networks resources, networks need to be carefully provisioned to ensure that quality of service and service level agreements are met. The following subsection deals with the provisioning of standard network resources, and the subsection after that looks at provisioning web servers which carry a significant amount of long-tail traffic. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

60. Microsoft Operations Framework - Structure of MOF 4.0 1 The 'Operate Phase' deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

61. Carrier Ethernet - Carrier Ethernet services 1 All these services provide standard definitions of such characteristics as bandwidth, resilience and service multiplexing, allowing customers to compare service offerings and facilitating service level agreements (SLAs). Analogous definitions for wireless networks are defined in IEEE 802.21 and IEEE 802.11u, though these are intended for much shorter time commitments and services appropriate for mobile users only. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

62. Carrier Ethernet - Carrier Ethernet Demarcation 1 Such support needs to include service level agreement (SLA) management capabilities, with consistent performance over fiber, DSL, bonded Plesiochronous digital hierarchy|PDH, and SDH/SONET access lines https://store.theartofservice.com/the-service-level-agreement-toolkit.html

63. Service level requirement 1 In Software Development / IT, a 'Service Level Requirement' (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. For example: A customer may require a Server (computing)|server be operational (uptime) for 99.95% of the year excluding maintenance. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

64. Service-level agreement 1 As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms https://store.theartofservice.com/the-service-level-agreement-toolkit.html

65. Service-level agreement - Overview 1 [ http://www.sla- zone.co.uk The Service Level Agreement] https://store.theartofservice.com/the-service-level-agreement-toolkit.html

66. Service-level agreement - Overview 1 This practice has spread such that now it is common for a customer to engage a service provider by including a service level agreement in a wide range of service contracts in practically all industries and markets https://store.theartofservice.com/the-service-level-agreement-toolkit.html

67. Service-level agreement - Overview 1 Service level agreements are, by their nature, output based – the result of the service as received by the customer is the subject of the agreement https://store.theartofservice.com/the-service-level-agreement-toolkit.html

68. Service-level agreement - Backbone Internet providers 1 It is not uncommon for an Internet backbone service provider (or network service provider) to explicitly state its own service level agreement on its Web site.[ http://www.us.ntt.net/support/sla/network.cfm SLA - Global IP Network - NTT America - www.us.ntt.net][ http://www.verizonbusiness.com/terms/global_latency_ sla.xml Global Latency and Packet Delivery SLA - Verizon Business][ http://www.att.com/gen/general?pid=6622 ATT High Speed Internet Business Edition Service Level Agreement] The US Telecommunications Act of 1996 does not expressly mandate that companies have SLAs, but it does provide a framework for firms to do so in Sections 251 and 252 https://store.theartofservice.com/the-service-level-agreement-toolkit.html

69. Service-level agreement - WSLA 1 A 'web service level agreement' ('WSLA') is a standard for service level agreement compliance monitoring of web services. It allows authors to specify the performance metrics associated with a web service application, desired performance targets, and actions that should be performed when performance is not met. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

70. Service-level agreement - Cloud computing 1 The main point is to build a new layer upon the grid, cloud, or Service-oriented architecture|SOA middleware able to create a negotiation mechanism between providers and consumers of services.[ http://www.it-tude.com/sla-article.html IT-Tude.com - Service Level Agreements] An example is the European Union–funded Framework 7 research project, SLA@SOI,[ http://sla-at-soi.eu SLA@SOI] which is researching aspects of multi-level, multi-provider SLAs within service-oriented infrastructure and cloud computing; while another EU-funded project, VISION Cloud has provided results with respect to content-oriented SLAs https://store.theartofservice.com/the-service-level-agreement-toolkit.html

71. Service-level agreement - Cloud computing 1 A summary of the results of various research projects in the area of SLAs (ranging from specifications to monitoring, management and enforcement) has been provided by the European Commission. Cloud Computing Service Level Agreements - Exploitation of Research Results [ http://ec.europa.eu/digital- agenda/en/news/cloud-computing-service- level-agreements-exploitation-research- results European Commission] https://store.theartofservice.com/the-service-level-agreement-toolkit.html

72. Semantic Web Services - Related technologies 1 * [ http://rbsla.ruleml.org Rule Based Service Level Agreements] (RBSLA based on RuleML) https://store.theartofservice.com/the-service-level-agreement-toolkit.html

73. Semantic Web Services - Other projects 1 *[http://rbsla.ruleml.org RBSLA] - Rule Based Service Level Agreements. A project of RuleML for representing SLAs and service contracts and policies. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

74. SMS Banking - Quality of service in SMS banking 1 Therefore, the provision of Service Level Agreement(SLA) is a requirement for this industry; it is necessary to give the bank customer delivery guarantees of all messages, as well as measurements on the speed of delivery, throughput, etc https://store.theartofservice.com/the-service-level-agreement-toolkit.html

75. PaX - Significance 1 Nevertheless, the equivalent of a DoS attack is in some environments unacceptable; some businesses have Service Level Agreement|level of service contracts or other conditions which make successful intruder entry a less costly problem than loss of or reduction in service https://store.theartofservice.com/the-service-level-agreement-toolkit.html

76. Application delivery network - Load balancing algorithms 1 This includes the ability of the ADN to determine not only whether the application is available, but whether or not the application can respond to the request within specified parameters, often referred to as an service level agreement. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

77. Collection (payment) - Third party agencies 1 This however is dependent on the individual service level agreement (SLA) that exists between the creditor and the collection agency https://store.theartofservice.com/the-service-level-agreement-toolkit.html

78. GAIL - Infrastructure 1 GAIL also possesses a vast telecommunication network that contributes significantly to the high level of system reliability of operations, on-line real time communication and monitoring higher productivity. GAIL became the first Infrastructure Provider Category II Licensee and signed the country's first Service Level Agreement for leasing bandwidth in the Delhi-Vijaipur sector in 2001, through its telecom business GAILTEL. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

79. Oracle Grid Engine - Add-on software 1 * Service Domain Manager module in order to meet service level agreement|service level objectives https://store.theartofservice.com/the-service-level-agreement-toolkit.html

80. Metrics (networking) - Availability 1 You can then deduce how many full hours/days per year the service can be unavailable before the supplier is in breach of their Service-level agreement|Service Level Agreement. In this example, 8736 (hours) - 8561 (hours) = 175 hours (or around 7.3 days). https://store.theartofservice.com/the-service-level-agreement-toolkit.html

81. High availability - Percentage calculation 1 Service level agreements often refer to monthly downtime or availability in order to calculate service credits to match monthly billing cycles https://store.theartofservice.com/the-service-level-agreement-toolkit.html

82. High availability - Closely related concepts 1 A service level agreement (SLA) formalizes an organization's availability objectives and requirements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

83. Timesten 1 As memory is far faster than hard disk, TimesTen is heavily used in applications where service level agreements require very low and predictable response times, such as telecommunication, real-time financial services trading applications, network equipment, and large web applications https://store.theartofservice.com/the-service-level-agreement-toolkit.html

84. Eucalyptus (computing) - Components 1 * The Cluster Controller (CC) is written in C and acts as the front end for a cluster within a Eucalyptus cloud and communicates with the Storage Controller and Node Controller. It manages instance (i.e., virtual machines) execution and Service Level Agreements (SLAs) per cluster. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

85. Juniper Networks Technical Certification Program - OEM agreements 1 Juniper's Open IP Solution Development Program which provides Independent Software Vendors, OEM partners and Research Institutions with full access to Junos Software development kit|SDK for control and services planes. This allows partners to leverage Junos for rapid development of new applications like next- gen signaling protocols, deep packet inspection and Service level agreement|SLA monitoring. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

86. Openbravo - Openbravo ERP 1 This paid-for version offers additional functionality compared to the free Community Edition (such as: integrated administration tools, non-technical tool for updates and upgrades, access to Openbravo Exchange and a Service Level Agreement) https://store.theartofservice.com/the-service-level-agreement-toolkit.html

87. Application service provider - The ASP model 1 * A provider's service level agreement guarantees a certain level of service https://store.theartofservice.com/the-service-level-agreement-toolkit.html

88. FDIC Enterprise Architecture Framework - Five-year technology roadmap 1 Lastly, in order to continue sound fiscal discipline and responsibility, the organization will establish IT baselines and metrics, study steady-state costs, manage service level agreements, and more judiciously choose new development projects. These three areas – enterprise architecture, security and privacy programs, and fiscal discipline – are shown below with the estimated time frames. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

89. Logica - 21st century 1 The Company suffered some embarrassment in 2006 when laptops containing police payroll data were stolen from LogicaCMG[http://news.bbc.co.uk/1/hi/englan d/6171468.stm Met police payroll details stolen] and an outsourcing contract with Transport for London for Information technology|IT services was terminated early after disputes over payments and service level agreements.[http://www.computing.co.uk/com puting/news/2173934/tfl-outsourcing- agreement TfL signs temporary outsourcing agreement] https://store.theartofservice.com/the-service-level-agreement-toolkit.html

90. Downtime - Famous outages 1 ATT failed to meet the service level agreement on their contracts with customers and had to refund[http://catless.ncl.ac.uk/Risks/19.72. html#subj6.1 Risk digest Volume 19 Issue 72 1998] 6600 customer accounts, costing millions of dollars. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

91. Downtime - Service levels 1 In service level agreements, it is common to mention a percentage value (per month or per year) that is calculated by dividing the sum of all downtimes timespans by the total time of a reference time span (e.g. a month). 0% downtime means that the server was available all the time. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

92. Passenger name record - Parts of a PNR 1 Once the booking has been completed to this level, the CRS will issue a unique all alpha or alpha-numeric record locator, which will remain the same regardless of any further changes made (except if a multi-person PNR is split). Each airline will create their own booking record with a unique record locator, which, depending on service level agreement between the CRS and the airline(s) involved, will be transmitted to the CRS and stored in the booking. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

93. Internet in the United Kingdom - Speeds 1 SDSL is marketed to businesses and offers low contention ratios, and in some cases, a Service Level Agreement https://store.theartofservice.com/the-service-level-agreement-toolkit.html

94. Information Lifecycle Management - Policy 1 ILM policy consists of the overarching storage and information policies that drive management processes. Policies are dictated by business goals and drivers. Therefore, policies generally tie into a framework of overall Information Technology|IT governance and management; change control processes; requirements for system availability and recovery times; and service level agreements (SLAs). https://store.theartofservice.com/the-service-level-agreement-toolkit.html

95. Network on a chip - Research on on-chip networks 1 In such instances, hardware QOS logic enables the service provider to make Service level agreement|contractual guarantees on the level of service that a user receives, a feature that may be deemed desirable by some corporate or government clients. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

96. Texting - In business 1 By providing measurable SLAs, corporations can define reliability parameters and set up a high quality of their services.[http://www.smstextnews.com/2008/ 04/tyntec_calls_for_industry_benchmarked_s ms_service_level_agreements.html TynTec calls for industry benchmarked SMS service level agreements] Mobile Industry Review (29 April 2008) Just one of many SMS applications that has proven highly popular and successful in the financial-services industry is mobile receipts https://store.theartofservice.com/the-service-level-agreement-toolkit.html

97. Dedicated hosting service - Bandwidth pooling 1 Many dedicated server providers include a service level agreement based on computer network|network uptime https://store.theartofservice.com/the-service-level-agreement-toolkit.html

98. Backup validation - Chargeback 1 Usually some form of service level agreement (SLA) is in place between the backup service provider and the data owner in which it is agreed what is to be done and how the service is to be charged for. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

99. Next-best-action marketing - Benefits and drawbacks 1 There are implications for supply (chain) management, staff incentive schemes, budgeting, and service level agreements https://store.theartofservice.com/the-service-level-agreement-toolkit.html

100. Smarketing 1 Implement a Service Level Agreement... https://store.theartofservice.com/the-service-level-agreement-toolkit.html

101. Software-defined data center - Description and core components 1 * Software-defined storage (SDS), which includes storage virtualization, suggests a service interface to provision capacity and SLAs (Service Level Agreements) for storage, including performance and durability. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

102. Transition (outsourcing) 1 Transition management starts with the preparation of the outsourced/offshore site to commence client operations through documenting the processes, training process executives to execute the processes, designing, procuring and deploying technology and bandwidth to access client systems as required and finally fulfill the Service Level Agreement|SLA and contact parameters. The overall success of the outsourcing engagement is very much dependent on the effectiveness of the transition. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

103. Network monitoring comparison - Legend 1 ; IP SLAs Reports : Support of Cisco's Service Assurance Agent|IP Service Level Agreement mechanism. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

104. Tiered service - Implications 1 A tiered internet gives priority to packets sent and received by end users that pay a premium for service. Network operators do this to simplify things such as network management and equipment configuration, traffic engineering, service level agreements, billing, and customer support. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

105. Space based architecture - Components of Space-Based Architecture 1 * 'SLA-Driven Container' — The SLA- driven container enables the deployment of the application on a dynamic pool of machines based on Service Level Agreements. SLA definitions include the number of instances that need to run in order to comply with the application scaling and fail-over policies, as well as other policies. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

106. Communications-enabled application - Importance 1 # Making network components from multiple vendors work in a Mashup (web application hybrid)| mashup will be a major challenge. The service level agreements (SLAs) for these mashups will be difficult to define and deliver upon. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

107. Rubber tapping - Rubber Tapping in IT/ISP 1 For high availability Information Technology services such as data centre, telecommunications, Internet service providers etc., a time period is stated in advance to the customer to prepare for any possible service disruption to bring about any change to the service. Such a disclosure is typically guaranteed as part of a service level agreement. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

108. Website Management Outsourcing - What is WMO? 1 Typically, a WMO company will manage the provider companies to Service Level Agreements (SLA), follow best practices, and assume full responsibility for the success of the deployment and ongoing management of a website. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

109. IDirect - Products 1 A further differentiator is that their equipment is designed to provide services to high end enterprises or carriers rather than to consumers, hence there is an emphasis on the ability to deliver (and measure) the service level agreement requested by their clients. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

110. Disabled students allowance - Background 1 Students are encouraged by Funding Bodies, to only use [http://www.dsa- qag.org.uk/content.asp?ContentID=1 DSA-QAG] approved equipment suppliers - these suppliers have agreed to meet the terms of a service level agreement set out by DSA-QAG and if anything goes wrong with their equipment will receive a more understanding response from their funding body https://store.theartofservice.com/the-service-level-agreement-toolkit.html

111. Data quality assurance - Optimum use of data quality 1 As data transforms, multiple timestamps and the positions of that timestamps are captured and may be compared against each other and its leeway to validate its value, decay, operational significance against a defined SLA (service level agreement). This 'timeliness' DQ check can be utilized to decrease data value decay rate and optimize the policies of data movement timeline. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

112. Stochastic - Manufacturing 1 This same approach is used in the service industry where parameters are replaced by processes related to service level agreements. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

113. SOA Lifecycle - Service composition architecture 1 In the light of the Service Abstraction principle, this type of architecture only documents the service contract and any published service-level agreement (Service level agreement|SLA); internal details of each service are not included. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

114. Next Generation Networking - Implementations 1 Traffic can be prioritised with Classes of Service, coupled with Service Level Agreements (SLAs) that underpin quality of service performance guarantees https://store.theartofservice.com/the-service-level-agreement-toolkit.html

115. Maintenance window - High availability services 1 For a high-availability service, such as an Internet hosting service or Internet service provider, the purpose of stating a time period in advance is to allow clients of the service to prepare for possible disruption or prepare for any major changes to the functioning of the service. This type of disclosure is typically guaranteed as part of a service level agreement. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

116. Service abstraction 1 Also that the information should be limited to the serviced contract (technical contract and the Service level agreement|SLA) only, no other document or medium should be made available to the service consumers other than the service contract that contains additional service related information. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

117. Infrastructure optimization - Levels of Optimization 1 Service management is implemented for all critical services with service level agreements and operational reviews https://store.theartofservice.com/the-service-level-agreement-toolkit.html

118. Service request management - Service catalog composition 1 * Service level agreement (SLA) data and information that helps service providers set expectations for their service requestors https://store.theartofservice.com/the-service-level-agreement-toolkit.html

119. Sure Start - Move from programmes to centres 1 Sure Start Hounslow, a programme in West London, became a company limited by guarantee in 2004 and now delivers a range of services, many through Service Level Agreement with the local authority, not all of which focus entirely on children under five https://store.theartofservice.com/the-service-level-agreement-toolkit.html

120. Command center - In service businesses 1 A command center enables the real-time visibility and management of an entire service operation. Similar to an air traffic control center, a command center allows organizations to view the status of global service calls, service technicians, and service parts on a single screen. In addition, customer commitments or service level agreements (SLAs) that have been made can also be programmed into the command center and monitored to ensure all are met and customers are satisfied. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

121. Centre for Development of Advanced Computing - Products and Developments 1 * Darpan, DARPAN is a real time network monitoring, visualization and Service Level Agreement monitoring tool developed by C-DAC Thiruvananthapuram. https://store.theartofservice.com/the-service-level-agreement-toolkit.html

122. Dedicated server - Bandwidth pooling 1 Many dedicated server providers include a service level agreement based on computer network|network up-time https://store.theartofservice.com/the-service-level-agreement-toolkit.html

123. For More Information, Visit: https://store.theartofservice.co m/the-service-level- agreement-toolkit.html https://store.theartofservice.co m/the-service-level- agreement-toolkit.html The Art of Service https://store.theartofservice.com