1. E.F.T.S. Electronic Fund Transfer System Update Session MLA Annual Meeting Chicago, IL May 19, 2008

2. Staff Evelyn Morgen, Program Director Evelyn Morgen, Program Directoremorgen@uchc.edu Jackie Lewis, Program Manager Jackie Lewis, Program Managerjlewis@nso.uchc.edu Jola Sliwinski, Program Coordinator Jola Sliwinski, Program Coordinatorsliwinski@nso.uchc.edu Lucy Piechowski, Program Assistant Lucy Piechowski, Program Assistantpiechowski@uchc.edu Steve Bazinet, Application Developer Steve Bazinet, Application Developersbazinet@uchc.edu

3. Membership *Non-U.S. Membership Canada Region 2022 MexicoRegion 21 1 OtherRegion 00 1

4. Transactions

5. The year in review… Steve working to move EFTS to a new platform Steve working to move EFTS to a new platform Read more in the Spring 2008 Newsletter Read more in the Spring 2008 Newsletter Lending Fee Increase: Lending Fee Increase: The Advisory Committee input The Advisory Committee input Feedback from members Feedback from members Publicity: paper mailing, e-mails, ListServ Publicity: paper mailing, e-mails, ListServ Software revisions Software revisions Feedback? Feedback? Website updates Website updates Testimonials Testimonials 2 articles How to convince/Story of… 2 articles How to convince/Story of… Support issues: Support issues: Duplicate transactions Duplicate transactions Duplicate uploads Duplicate uploads Overnight processor problem Overnight processor problem Data gathering Data gathering

6. The year, continued… Marketing, marketing, marketing… Marketing, marketing, marketing… RML Marketing packet RML Marketing packet Referral program Referral program New promo items—brochure debut at MLA New promo items—brochure debut at MLA Coupon elimination CA/AZ Coupon elimination CA/AZ Fall meeting—New England Fall meeting—New England Meeting program ads Meeting program ads Canada Canada Europe Europe

7. What our members say… What our members say… We like EFTS at McMaster because it allows us to pay most of our US bills for Interlibrary Loan with a single deposit from our credit card every couple of months. No more hassle with exchange rates or cheques to this or that address which the Business Office can confuse with similar addresses. We take care of all those payments in about ten minutes each week. We like EFTS at McMaster because it allows us to pay most of our US bills for Interlibrary Loan with a single deposit from our credit card every couple of months. No more hassle with exchange rates or cheques to this or that address which the Business Office can confuse with similar addresses. We take care of all those payments in about ten minutes each week. Tom Flemming, McMaster University – ONCMMU  EFTS is what I used to dream about while shuffling ILL coupons back and forth, coordinating invoices with out Accounting Department, and otherwise spending huge amounts of scarce time. Evelyn Simpson, Fountain Valley Regional Hospital – CAUFVC  Overall, we have found EFTS to be quick and efficient. We are happy with EFTS’ assistance with managing NLM’s large billing transactions. Rosalyn M. Leiderman, National Library of Medicine - MDUNLM

8. RML Marketing Packets Sample “invitation to join” letter Sample “invitation to join” letter List of non-participating Docline libraries per Region List of non-participating Docline libraries per Region “News and notes” sample article for RML Newsletters “News and notes” sample article for RML Newsletters Poster idea Poster idea One-on-one educational sessions with Outreach Coordinators One-on-one educational sessions with Outreach Coordinators

9. A “poster session” idea Thanks to UNC, Chapel Hill! EFTS: It’s All That and a Bag of Chips! References: https://efts.uchc.edu/efts/Common/index.aspx Lewis, Jacqueline. The DOCLINE Electronic Funds Transfer System (EFTS). Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 17(3) 2007. EFTS: All That and a Bag of Chips or The Best Thing Since Sliced Bread Stephanie Griffin, Michael Campbell, Melanie Norton Interlibrary Loan and Document Delivery Department Health Sciences Library - University of North Carolina at Chapel Hill, Chapel Hill, NC Invoicing other libraries: Using the ILLiad Client and the ILLiad Billing Manager, we looked at the number of invoices sent to other libraries, 2002-2007. 2002: 582 (Library was under renovation) 2003: 1524 2004: 3336 2005: 1172 2006: 1576 2007: 1254 (Jan-Aug) How jobs have changed: Before: Administrative Assistant, printed, verified, mailed or scanned invoices. Time: About 40 hours a month. Now: Administrative Assistant is taking on additional administrative jobs. The Interlibrary Loan Borrowing Specialist now generates the monthly EFTS report as well as the invoices. Time: 8 hours a month. It’s a Piece of Cake! Despite the 3% transaction fee, joining and using EFTS has been worth the savings. No waiting for invoices to arrive. No lost paper invoices. EFTS membership increases every month resulting in decrease check cutting, postage, and processing fees. In the time it takes to fold one invoice and put in into an envelope to mail, we can begin and complete our entire EFTS billing. It is fast!... and PAPERLESS and environmentally friendly. On the off chance an EFTS library mistakenly gets an invoice, the charges can be manually billed through EFTS in a matter of a minute. Is using EFTS to pay for and to bill for Docline transactions financially worth it? We looked at 5 years (2002-2007) worth of invoicing statistics, job duties and workflow. The first year evaluated (2002) is prior to using EFTS and the last 4 years will include EFTS transactions. We also looked at job descriptions and how they have changed. EFTS is similar to OCLC’s IFM. No invoices are sent. No checks are mailed. Funds are transferred from one library’s account to another. For academic medical libraries, refunds are often given due to the large amount of lending as opposed to borrowing. INTRODUCTION EFTS: Lending and Borrowing CONCLUSIONS Electronic Fund Transfer System (EFTS) was developed and implemented on a regional basis in 1996 at the University of Connecticut Health Center in Farmington. In August 2007, there were 1,191 EFTS participants from all 50 states, Canada and Mexico. In June 2003, the University of North Carolina at Chapel Hill Health Sciences Library started using EFTS at the encouragement of the National Library of Medicine and the Medical Library Association. There is a 3% fee on each transaction which is one of the reasons UNC-HSL was hesitant to join. ABSTRACT Invoices from other libraries: Since we joined EFTS, there has been a significant decrease in the number of invoices we receive from other libraries. This saves staff time and approximately $30.00 per check processed. 2002: 563 invoices processed 2003: 515 invoices processed 2004: 258 invoices processed 2005: 127 Invoices processed 2006: 68 invoices processed 2007: 40 invoices processed (Jan-August) Using the ILLiad Billing Manager and EFTS statistics, we looked at the number of libraries we billed through EFTS, 2002-2007. (EFTS bills per transaction, but for our purposes we are looking at the number of libraries billed instead of the transactions). 2002: 0 2003: 80 (partial year) 2004: 298 (first full year) 2005: 409 2006: 418 2007: 409 (Jan-Aug) From 2004 to 2006 there was an increase of EFTS billing of 40%.

10. More Marketing… Met with CHLA members and CISTI to expand EFTS in Canada Met with CHLA members and CISTI to expand EFTS in Canada EFTS Fact Sheet posted to CHLA website EFTS Fact Sheet posted to CHLA website Inquiries from Hong Kong and Switzerland Inquiries from Hong Kong and Switzerland Feb 2008--Swiss library first European member Feb 2008--Swiss library first European member

11. You already know the benefits…  EFTS saves $MONEY$  EFTS saves TIME & PAPER  EFTS is EASY to use

12. Help spread the word: Distribute EFTS materials at your next meeting or conference Distribute EFTS materials at your next meeting or conference Extend a personal invitation to a colleague or affiliated institution Extend a personal invitation to a colleague or affiliated institution Refer perspective participants to the EFTS staff for follow- up Refer perspective participants to the EFTS staff for follow- up

13. Refer potential new participants, contact info below: https://efts.uchc.edu https://efts.uchc.edu https://efts.uchc.edu efts@uchc.edu efts@uchc.edu efts@uchc.edu (866) 561-5045 toll free (866) 561-5045 toll free (860) 679-4500 direct (860) 679-4500 direct (860) 679- 1305 fax (860) 679- 1305 fax

14. The future… Continue to move to the new platform Continue to move to the new platform Continue marketing efforts Continue marketing efforts Virtual suggestion box Virtual suggestion box YOUR feedback essential! YOUR feedback essential! Ideas for expansion Ideas for expansion Ideas for marketing Ideas for marketing Ideas for enhancements Ideas for enhancements

15. Thank you for your continued support of EFTS… See you next year in Hawaii! ALOHA!