1. Rose Simkins Chief Executive Tackling Hate Crime and Harassment Conference 18 th November 2009

2. Background to Stop Hate UK Established in 1995 A registered charity, Company Limited by Guarantee and Social Enterprise Our Vision is: Raising awareness and understanding of Discrimination and Hate Crime, encouraging its reporting, and supporting the individuals and communities it affects

3. Referral Pathway Contact is made with Stop Hate Line. Operator speaks/writes to client, responds to immediate needs, assesses situation and records details Operator emails referral form to Reporting Team at Stop Hate UK. Referral saved in database and assessed to decide next steps If client has not given permission: Anonymous referral emailed to local referral point for intelligence purposes Local referral point actions referral in same way as other Hate Incident Reports If client has given consent to share: Referral made by secure email to local referral point Local referral point actions referral in same way as other Hate Incident Reports (e.g. passes referral to relevant agencies, adds to tension tracking)

4. Supporting callers Reassurance Provide information – e.g. keeping evidence, encourage reporting of all incidents Signposting to local services (directory) Call back in caller’s preferred language Referrals to local Police and/or support agencies

5. Connected Calls

6. Type of Hate Crime Reported by Victim

7. Type of Hate Crime Reported by 3 rd Party

8. Working in Partnership Stop Hate UK operates the Stop Hate Line in: Bradford Derbyshire Gateshead Hull Kirklees Lancashire Leeds London Borough of Barking and Dagenham London Borough of Havering Merseyside Oldham Cambridgeshire (Central and Peterborough) South Yorkshire Telford and Wrekin Wolverhampton