1. Using Business Scenarios for Active Loss Prevention Terry Blevins t
Using Business Scenarios for Active Loss Prevention Terry Blevins
Welcome to The Open Group conference on Integrated Information Infrastructure.
These are exciting times as the environment changes right in front of our eyes. The Open Group is dedicated to listening to these changes and understanding what these changes mean.
The following presentation lets you in on
the business imperative driving The Open Group to listen and understand differently than it had in the past,
how it is listening and understanding differently, and
provides examples of what this listening and understand technique produces.

2. The Open Group “Gets It”
New areas, new challenges
Active Loss Prevention is not about technologies
“It” is about efficient risk management
In3 is not about technologies
“It” is about optimizing operational efficiency
New views
“It” is people, process, and technology working together to solve real business problems
The Open Group is getting it as evidenced in our focus in new areas such as Active Loss Prevention and In3.
Active Loss Prevention is not just about technologies
It is about risk management!
Integrated Information Infrastructure is not just about technologies
It is about optimizing operational efficiencies
The Open Group is looking at new problems in new ways, locking at them not from simply a technology focus, but from a focus of bring people, process, and technology to work together as an integrated whole to bring value back to the business.
But how do we do this…

3. Business Scenarios “Get It”
To generate a clear understanding of business needs
Complete requirements
Clarify the value
Marketable solution
To have a language to define
Problems, best practices, policies, standards and technical solutions
What is needed and why
Business Scenarios are a product of The Open Group’s process
Produced in The Open Group’s Architecture Framework
The Open Group uses Business Scenarios to Get it.
Business Scenarios help us generate a clear understanding of business needs of “It”
Obtain complete requirements describing a whole problem
Clarify the value of the solution
Ensure all components add value to a marketable solution
Business Scenarios provide a language to define “It”
Link customer problems, standards and technical solutions
Make obvious what is needed and why
Give vendors room to solve problems
And Business Scenarios are a product of our cooperative process as they were produced in The Open Group’s Architecture Framework program.
Vendor
Customer

4. So What are Business Scenarios?
A Business Scenario describes
a business process, application or set of applications that can be enabled by the proposed solution or solution concept
the business and technology environment
the people and computing components (called “actors”) who execute it
the desired outcome of proper execution
A good Business Scenario
is representative of a significant market
enables the supply side to understand the value to the buy side of a developed solution
is also “SMART” …
An Business Scenario is
a description of a business process, application or set of applications that is enabled by the Business written by a someone who understands the business need
described within a business and technology environment
that is representative of a signficant market need
that enables the supply side to understand the value to the buy side, and hence its own (vendor) business case, for developing suitable solutions
Where proper execution of the scenario
has a desired outcome and
is accomplished through
people and computing components called actors
actors accomplish their role by executing scripts described as use cases

5. A SMART Business Scenario
A SMART Business Scenario is
Specific - defines what needs to be done in the business
Measurable - clear metrics for success
Actionable -
clearly segments the problem, and
provides the basis for determining
elements and
plans for the solution
Realistic - the problem can be solved within the bounds of
defining the bounds of technology capability and cost constraints
Time-bound - there is a clear understanding of when the solution opportunity expires

6. Business Scenarios We’ve Done
POS Upgrade
Directory Enabled Enterprise
Key Management Infrastructure
Quality of Service
Mobile and Directory
Interoperable Enterprise *
Identity Management
The Open Group
The Interoperable Lottery
* In3 (Integrated Information Infrastructure) inspired by the Interoperable Enterprise Business Scenario
Well first, we have done a number of Business Scenarios within The Open Group. We have done a few for other organizations such as
Associate for Retail Technology Standards and
North American Association for State and Provincial Lotteries
And we’ve done many for programs within The Open Group.
Relevant to In3 is the Interoperable Enterprise Business Scenario which was a result of hard work sponsored by the customer council and great input from 2 prominent CIOs of prominent companies.
This list of scenarios demonstrates one of the strengths of this technique,
The technique scales from smaller focused problems to large complex problems.
Let’s get in to an example.

7. The Value of Business Scenarios
There is a business imperative
Business Scenarios help us “Get It”
The real problems in real world business situations
The real business value
Map business to technology
Business Scenarios expose value for customers and vendors - a Win-Win
Business scenarios will continue to help us quantify what Active Loss Prevention is all about and how to deliver “It”
I have demonstrated the business imperative to deal with business issues - many based on the requirement to prove business value.
Armed with Business Scenarios The Open Group can depict real problems in real world business situations
Including business value, and
the ability to map those real world business terms into technology
Armed with Business Scenarios solution value is clearer and there is a tighter relationship between customers and vendors. There is an exposure of the value on the customer side, and value on the vendor side generating a win-win.
We in The Open Group will continue to use Business Scenarios to help us understand what In3 is all about and how to deliver “It”

8. Building a Business Scenario Includes…
1 - problem
Oh, BTW, this isn’t rocket science!
2 - environment
3 - objectives
4 - human actors
After
completion
the scenario is
basis and yardstick
of work (e.g. certification),
of customers’ planning/procurement,
and of vendors’ implementation plans
5 - computer actors
6 - roles & responsibilities
7 - refinement

9. Business Scenarios Set the Yardstick…
Customers
Problem definitions
Procurement plans
Acceptance criteria
Vendors
Implementation plans
Product definitions
Certification tests
The Business Scenario technique creates additional value for customers and vendors - a yardstick for future activities.
Customers can use the output to plan procurements and generate more realistic and valid acceptance criteria.
Vendors can use the output to plan for more holistic solutions and to generate more realistic certification tests that are aligned to the customers acceptance test.

10. Business Scenarios Help Define Requirements
Where the technology is incomplete
Where business processes need updating
How to get the best out of techology
Define what information to communicate
Creates the basis for new standards and certification requirements

11. What are the Phases? Gather information
Workshops are a great way to gather information through questions
Additional information such as strategies, plans, facts are solicited
Analyze and process information
Information is usually processed offline
Use a small team, your architects
Document information
Create models of your findings, both business and technical views
Augment models with detailed documentation
Review
Vet the models and documentation back to suppliers
Have a controlled review, allocate specific review sections to specific reviewers
Only a few reviewers needed to review the complete business scenario

12. Building a Business Scenario
Identify, document and rank problem
the problem that is driving the scenario
Identify environment and document it in scenario models
the business and technical environment where the situation is occurring
Identify and document desired objectives, get SMART
the results of handling the problems successfully
Identify human actors and their place in business model
the human participants and their roles
Identify computer actors and their place in technology model
the computing elements and their roles
Identify and document roles, responsibilities and measures of success per actor
the required scripts per actor and the results of handling the situation

13. A Workshop Agenda is Critical. For a Real Example…
Goal: Brainstorm the problem of interoperability using the “Business Scenario” method
We must bound our discussion today around real interoperability issues
Introduction and seed definition of interoperability 30 min
Discuss briefly what each of you mean by interoperability 60 min
Discuss the pain points associated with the lack of
interoperability and the implication of them 30 min
Build a consensus around the priorities of the pain points 30 min
Identify the critical elements of the environment, business,
people, and technical min
Generalize critical elements min
Establish roles for each min
Discuss the objectives of solving the interoperability issue 60 min
Check for specific and tangible min
No single agenda is appropriate for all cases, but each agenda I’ve used is inspired by the key elements of a business scenario

14. On Business Scenario Workshops
Goal is to identify the key elements of the “Business Scenario”
Bounding the problem to a solvable one
To do so you must
Define what a business scenario is to the participants to set their expectation levels
Provide enough information so participants can begin to define the elements of the business scenario
Usually have one day therefore focus on
Accuracy at only the highest level
May have more than one workshop
Achieved through questioning, brainstorming, and possibly breakout sessions
Recording is crucial!

15. Some Reminders Business Scenarios are not “It”
They are a tool to understand “It”
They enable the whole end-to-end process of The Open Group
Business Scenario(s) Provide Coherence and Consistency
Interview Sessions
Document Business Scenario
Requirements Validation
Identify needed standards
Never for a minute do I want you to think that we believe that Business Scenarios are “It” or a “silver bullet” or anything approaching the whole solution.
Business Scenarios are a tool to help understand “It”
Business Scenarios enable a better execution of the whole process of The Open group.
So now you are asking what’s a Business Scenario look like.

16. In Summary Business Scenarios can help Active Loss Prevention
I can help you do Business Scenarios by
Providing guidance on workshops
Providing templates
For meeting agendas
For documentation
For presentation
Use them - don’t get lost in them

17. Have a Great Conference
I hope that you have a great and productive time at this and future conferences, and that your participation is rich.
Thank you all very much!