1. Universities as Partners in Measuring e-Business and ICT for Development UNCTAD Expert Meeting on e-commerce Geneva, 8-10 September 2003 Stéphane Gagnon, Ph.D. Assistant Professor Director, NJIT e-Business Laboratory New Jersey Institute of Technology Email: gagnon@njit.edu gagnon@njit.edu Web Site: http://elab.njit.edu http://elab.njit.edu

2. Prof. Stéphane Gagnon 8-10 September 2003 2 Outline Evolving Role of Universities Evolving Role of Universities Using Metrics for ICT Policy Using Metrics for ICT Policy End-User Perspective End-User Perspective Data Producer Perspective Data Producer Perspective Areas of Possible Contribution Areas of Possible Contribution Providing New Processes Providing New Processes Providing New Metrics/Tools Providing New Metrics/Tools Providing New Forums Providing New Forums Providing New MS Degree Providing New MS Degree Next Steps - Multilateral Effort Next Steps - Multilateral Effort

3. Prof. Stéphane Gagnon 8-10 September 2003 3 Evolving Role of Universities Moving beyond traditional roles of data producers and users Moving beyond traditional roles of data producers and users New research issues: measurement process, tools, and methodologies New research issues: measurement process, tools, and methodologies New role focuses on leveraging and blending skills/assets such as: New role focuses on leveraging and blending skills/assets such as: Hands-on knowledge of e-business Hands-on knowledge of e-business Collaborative research with industry Collaborative research with industry Understand the needs of data users Understand the needs of data users Data mining tools for policy analysis Data mining tools for policy analysis Capacity to train data producers/users Capacity to train data producers/users

4. Prof. Stéphane Gagnon 8-10 September 2003 4 Using Metrics for ICT Policy Policy Makers Must... 1. Pinpoint the actual digital divide 2. Carefully allocate large ICT budgets 3. Resolve debates about privatizations 4. Ensure returns to all parties involved 5. Control and hold actors accountable Metrics Used to… 1. Identify the right people to help 2. Size projects to the actual needs 3. Clearly delineate national interests 4. Secure investors with neutral data 5. Report to donors or field auditors

5. Prof. Stéphane Gagnon 8-10 September 2003 5 End-User Perspective Needs of Policy Makers Reset Priorities: e-business and ICT policies must be refocused on citizens with most pressing needs and on local entrepreneurship Reset Priorities: e-business and ICT policies must be refocused on citizens with most pressing needs and on local entrepreneurship Build Vision: Policy analysis and decision making processes must be reengineered to exploit databases Build Vision: Policy analysis and decision making processes must be reengineered to exploit databases Coordinate Policies: Process to leverage policy interdependencies (e.g., linking ICT entrepreneurship, providing local training, and building e-government tools, etc.) Coordinate Policies: Process to leverage policy interdependencies (e.g., linking ICT entrepreneurship, providing local training, and building e-government tools, etc.)

6. Prof. Stéphane Gagnon 8-10 September 2003 6 Data Producer Perspective Concerns of Statistical Agencies Measurable Goals: The e-business technologies and practicies targeted must have clear inputs and outputs Measurable Goals: The e-business technologies and practicies targeted must have clear inputs and outputs Value of Data: Benefit/cost ratios of the data must be shared by many and correlated to strategic initiatives Value of Data: Benefit/cost ratios of the data must be shared by many and correlated to strategic initiatives Analytical Tools: Analysts need a data warehouse to produce real-time reports at varying levels/units of disaggregation, time, geography, etc. Analytical Tools: Analysts need a data warehouse to produce real-time reports at varying levels/units of disaggregation, time, geography, etc.

7. Prof. Stéphane Gagnon 8-10 September 2003 7 Areas of Possible Contribution 1. New Processes: Improve and help deploy new policy processes built to exploit guidelines and metrics databases 2. New Metrics/Tools: Leverage industry links to customize and adapt metrics for complex e-business technologies 3. New Forums: Stimulate international cooperation to transfer capabilities to countries ready to join a multilateral effort 4. New MS Degree: Build a new graduate program to train policy and statistical analysts, and ensure international comparability through common standards

8. Prof. Stéphane Gagnon 8-10 September 2003 8 Providing New Processes Identify best practicies from experienced NSO’s, governments, agencies, etc. Identify best practicies from experienced NSO’s, governments, agencies, etc. Document their processes into standards, build some readily deployable guidelines with clear staffing/tasking, models, etc. Document their processes into standards, build some readily deployable guidelines with clear staffing/tasking, models, etc. Build an international database of local experts and potential employees/partners Build an international database of local experts and potential employees/partners Help senior officials implement the WSIS consensus on the data-driven approach Help senior officials implement the WSIS consensus on the data-driven approach Help policy units in key ICT areas to identify capabilities and coordination Help policy units in key ICT areas to identify capabilities and coordination Carry out some reengineering exercises to demonstrate validity of new approach Carry out some reengineering exercises to demonstrate validity of new approach

9. Prof. Stéphane Gagnon 8-10 September 2003 9 Providing New Metrics/Tools Survey instruments must be integrated and repackaged for various contexts/constraints Survey instruments must be integrated and repackaged for various contexts/constraints Create a global network of ICT suppliers to build a common template to assess technology capabilities of ICT industries (e.g., surveying IBM partner firms, their trade or FDI elasticities of ICT, etc.) Create a global network of ICT suppliers to build a common template to assess technology capabilities of ICT industries (e.g., surveying IBM partner firms, their trade or FDI elasticities of ICT, etc.) Use students as field agents to find new metrics, validate tools, etc. Use students as field agents to find new metrics, validate tools, etc.

10. Prof. Stéphane Gagnon 8-10 September 2003 10 Providing New Forums Invite NSO’s and ICT analysts to international academic meetings Invite NSO’s and ICT analysts to international academic meetings Maintain a constant flow of cases, news, etc., especially in specialized ICT and e-commerce policy areas Maintain a constant flow of cases, news, etc., especially in specialized ICT and e-commerce policy areas Build an international, virtual, online support network, with discussion and chat servers, moderated by NSO’s Build an international, virtual, online support network, with discussion and chat servers, moderated by NSO’s Identify private consultants ready to pass a certification with experienced NSO’s, and willing to join networks and deliver practices internationally Identify private consultants ready to pass a certification with experienced NSO’s, and willing to join networks and deliver practices internationally

11. Prof. Stéphane Gagnon 8-10 September 2003 11 Providing New MS Degree Graduate (MS or PhD) degree should serve as incentive for policy and statistical analysts to innovate Graduate (MS or PhD) degree should serve as incentive for policy and statistical analysts to innovate Must be focused on hands-on use of DB tools and analysis methods Must be focused on hands-on use of DB tools and analysis methods Hybrid model - accredited institution as the hub, allied with local institutes: Hybrid model - accredited institution as the hub, allied with local institutes: The theory half is remote or e-learning The theory half is remote or e-learning The methods half is face-to-face experts The methods half is face-to-face experts Experienced NSO’s deliver hands-on Experienced NSO’s deliver hands-on

12. Prof. Stéphane Gagnon 8-10 September 2003 12 Next Steps - Multilateral Effort NSO’s… 1. Identify users 2. Build consensus 3. Set priorities 4. Create NSO unit 5. Adopt standards 6. Invest in tools 7. Invest in training 8. Share outputs 9. Improve DB tools Universities… 1. Assess needs 2. Identify experts 3. Set deliverables 4. Find incentives 5. Optimize process 6. Create DB tools 7. Launch degree 8. Publish findings 9. Improve standards