1. 1 Reemployment and Eligibility Assessment Day II Training REA Program Design, Procedures, Forms and Data Entry Requirements 12/3/09 Albany: Mary Kelly, Mary Blais and Vicki Mockler 12/8/09 Flushing: Mary Kelly 12/9/09 Peekskill: Mary Blais and Vicki Mockler 12/10/09 Utica: Mary Kelly and Vicki Mockler 12/11/09 Rochester: Mary Blais and Vicki Mockler

2. 2 REA Day II Training AGENDA I. REA Grant Background II. REA Program Design Overview and Review of REA Customer Flow III. Review of REA Required Elements and related REA Specific Forms IV. Required OSOS REA Data Entry V. Identifying/Reporting UI Issues (Examples) VI. Use of REOS for REA Program

3. 3 REA Grant Background NYS initially funded in FY 2005 for Oneida/Herkimer/Madison (OHM) LWIA NYS initially funded in FY 2005 for Oneida/Herkimer/Madison (OHM) LWIA OHM grant continued each year OHM grant continued each year OHM grant provided funding for 7 to 8 staff annually and served approximately 3,000 participants per year OHM grant provided funding for 7 to 8 staff annually and served approximately 3,000 participants per year Under OHM model, all work search required UI claimants were REA participants (not based on profile score, no random selection) Under OHM model, all work search required UI claimants were REA participants (not based on profile score, no random selection)

4. 4 REA Grant Background OHM program designed prior to USDOL issued REA reporting requirements OHM program designed prior to USDOL issued REA reporting requirements OHM design compared OHM REA participant duration rates to other comparable local areas non- REA participant duration rates OHM design compared OHM REA participant duration rates to other comparable local areas non- REA participant duration rates OHM results exceeded original goal of reducing duration by 1 week on average (closer to 1.5 to 2 weeks average duration reduction) OHM results exceeded original goal of reducing duration by 1 week on average (closer to 1.5 to 2 weeks average duration reduction) NYS submitted grant application to expand OHM model statewide for several years but were unsuccessful NYS submitted grant application to expand OHM model statewide for several years but were unsuccessful

5. 5 REA Grant Background In FY2009, NYS was awarded an additional $3,892,177 to expand REA to other local areas across the State In FY2009, NYS was awarded an additional $3,892,177 to expand REA to other local areas across the State Funding supports 66 REA staff in addition to OHM program Funding supports 66 REA staff in addition to OHM program New REA program model based on OHM pilot but has significant differences New REA program model based on OHM pilot but has significant differences Effective 12/4/09 New REA program will be implemented – including in OHM Effective 12/4/09 New REA program will be implemented – including in OHM

6. 6 REA Grant Background Major Difference: USDOL required “Random” Assignment method in order to validate performance results OHM Model New REA Program No “Selection” Process Random Selection REA participation not based on profiling score REA participation not based on profiling score REA participants Limited to those with Profiling scores in range 1 to 45 REA Offices compared to non- REA Offices results REA participants compared to control group of non-REA within same office

7. 7 Statewide REA Program Overview Targets Individuals profiled 1 to 45: Targets Individuals profiled 1 to 45: Assumed least likely to exhaust (assume also most ready to return to work) Assumed least likely to exhaust (assume also most ready to return to work) Lessen impact of random sampling (of those not selected as REA participants, many were not being served currently: i.e.. 1 to 30 profiled) Lessen impact of random sampling (of those not selected as REA participants, many were not being served currently: i.e.. 1 to 30 profiled) Random Selection of REA participants vs. control group – takes place at time of weekly REOS scheduling process Random Selection of REA participants vs. control group – takes place at time of weekly REOS scheduling process

8. 8 Office # of Claimants% REA Additional Staff Binghamton1,60060%5.0 Albany2,00060%6.0 Auburn90060%3.0 Cortland80060%2.0 Yonkers2,00060%6.0 Malone30060%1.0 Hudson1,00050%2.0 Geneva1,10060%3.0 Lyons1,00060%3.0 Amsterdam/Gloversville/Cobleskill 1,80050%4.0 Batavia60060%2.0 Rochester1,00060%3.0 Flushing, Queens2,50060%7.0 Syracuse3,00050%7.0 Middletown1,60050%4.0 Newburgh1,80050%4.0 Monticello1,50060%4.0

9. 9 Statewide REA Program Overview From all individuals profiled 1 to 45: From all individuals profiled 1 to 45: Randomly select either 50% or 60% as REA participants and schedule for Appointment Purpose of REA Grant Only: Initial REA Interview Randomly select either 50% or 60% as REA participants and schedule for Appointment Purpose of REA Grant Only: Initial REA Interview Should be scheduled for Initial REA as 1 st Appointment Should be scheduled for Initial REA as 1 st Appointment Initial REA Interview should incorporate the required Initial Assessment (IA) and meet the requirements of the general Assessment TA and the IA incentive/sanction measure Initial REA Interview should incorporate the required Initial Assessment (IA) and meet the requirements of the general Assessment TA and the IA incentive/sanction measure

10. 10 Statewide REA Program Overview Scheduling Initial REA Interview Appointment Purpose automates: Scheduling Initial REA Interview Appointment Purpose automates: New REOS Status Check Box New REOS Status Check Box OSOS Activity Entry: REA Enrollment OSOS Activity Entry: REA Enrollment Recording Attendance at the Initial REA Interview automates an OSOS Activity entry for Assessment Interview, Initial Assessment Recording Attendance at the Initial REA Interview automates an OSOS Activity entry for Assessment Interview, Initial Assessment Staff must manually record IA results comment in OSOS Staff must manually record IA results comment in OSOS

11. 11 Statewide REA Program Overview Once randomly selected and scheduled for Initial REA Interview – individual is a REA Participant whether or not they attend and regardless of later assessment results (can not be changed) Once randomly selected and scheduled for Initial REA Interview – individual is a REA Participant whether or not they attend and regardless of later assessment results (can not be changed) REA Participant selection can not be changed at later time REA Participant selection can not be changed at later time

12. 12 Statewide REA Program Overview REA Participants continue until exhaust Regular UI benefits and/or BYE ends REA Participants continue until exhaust Regular UI benefits and/or BYE ends Individual should only be scheduled for one Initial REA Interview during a Benefit Year. If they have a break in claim and begin actively certifying again later, schedule them for a Follow-up REA. Individual should only be scheduled for one Initial REA Interview during a Benefit Year. If they have a break in claim and begin actively certifying again later, schedule them for a Follow-up REA. REA performance measured after regular UI does not include EUC or EB benefits REA performance measured after regular UI does not include EUC or EB benefits NYS UI Certification at Exit Performance incentive/sanction does include EUC and EB benefits. LWIA will need to continue serving them or impact that measure – however, no longer required to participate in REA specific program activities after exhaustion of regular UI benefits. NYS UI Certification at Exit Performance incentive/sanction does include EUC and EB benefits. LWIA will need to continue serving them or impact that measure – however, no longer required to participate in REA specific program activities after exhaustion of regular UI benefits.

13. 13 Statewide REA Program Overview Those profiled 1 to 45 not randomly selected as REA participant become the control group: Those profiled 1 to 45 not randomly selected as REA participant become the control group: Send an letter only to inform them of One Stop Services available (do not schedule for in-person appointment) Send an letter only to inform them of One Stop Services available (do not schedule for in-person appointment) Do not record OSOS activity Do not record OSOS activity Do not need to record any OSOS comment Do not need to record any OSOS comment

14. 14 Statewide REA Program Overview Those that FTR to a REA Initial Interview appointment should be rescheduled thru REOS for a REA Grant Only: Rescheduled Initial Interview Appointment. Those that FTR to a REA Initial Interview appointment should be rescheduled thru REOS for a REA Grant Only: Rescheduled Initial Interview Appointment. Use of this appointment purpose is required for federal reporting purposes Use of this appointment purpose is required for federal reporting purposes Recording Attendance in REOS for this appointment purpose will automate an OSOS activity entry of Assessment Interview, Initial Assessment (staff must still add required IA comment manually in OSOS). Recording Attendance in REOS for this appointment purpose will automate an OSOS activity entry of Assessment Interview, Initial Assessment (staff must still add required IA comment manually in OSOS). REA program participants are subject to same FTR policy as all UI claimants – 1 st FTR is rescheduled, and 2 nd /subsequent FTR puts hold on benefits REA program participants are subject to same FTR policy as all UI claimants – 1 st FTR is rescheduled, and 2 nd /subsequent FTR puts hold on benefits

15. 15 Statewide REA Program Overview Initial Interview – Assume 1 hour average Initial Interview – Assume 1 hour average After Initial REA Interview: After Initial REA Interview: Regularly scheduled REA Grant Only: Follow-up REA Interview appointments scheduled Regularly scheduled REA Grant Only: Follow-up REA Interview appointments scheduled Minimally every 2 weeks for at least 2 nd and 3 rd REA Interview (if possible may want to schedule 2 nd REA in 1 week following 1 st ). Minimally every 2 weeks for at least 2 nd and 3 rd REA Interview (if possible may want to schedule 2 nd REA in 1 week following 1 st ). Following 3 rd REA Interview, frequency can be modified to once a month based on staff’s judgment by individual Following 3 rd REA Interview, frequency can be modified to once a month based on staff’s judgment by individual Following 4 th REA, REA interview format can be changed to group activity rather than one on one based on staff’s judgment by individual Following 4 th REA, REA interview format can be changed to group activity rather than one on one based on staff’s judgment by individual

16. 16 Statewide REA Program Overview Use REA Grant Only: Follow-up REA Interview appointment purpose for all REA Interviews after the Initial REA Interview Use REA Grant Only: Follow-up REA Interview appointment purpose for all REA Interviews after the Initial REA Interview Use REA Grant Only: Rescheduled Follow-up REA Interview Appointment for those that FTR to a REA Grant Only: Follow-up REA Interview appointment Use REA Grant Only: Rescheduled Follow-up REA Interview Appointment for those that FTR to a REA Grant Only: Follow-up REA Interview appointment

17. 17 REA Required Elements Each REA Interview Includes the Following Federally Required Elements: Review of Continued UI Eligibility and Referral of Potential UI issues to Adjudication Review of Continued UI Eligibility and Referral of Potential UI issues to Adjudication Provision of Labor Market Information Provision of Labor Market Information Work Search Plan Development and/or Review of work search efforts against plan Work Search Plan Development and/or Review of work search efforts against plan Referrals Referrals

18. 18 REA Required Elements NYS REA Program Design expands on federal required elements to coordinate with other DEWs priorities/policies, including: Incorporates NYS Initial Assessment policy as component of Initial REA Appointment Incorporates NYS Initial Assessment policy as component of Initial REA Appointment Includes SMART 2010 as requirement for all REA participants Includes SMART 2010 as requirement for all REA participants

19. 19 REA Required Elements Includes use of Job Zone “Journal” feature as method of maintaining and monitoring work search efforts Includes use of Job Zone “Journal” feature as method of maintaining and monitoring work search efforts Broadens Work Search Plan and Work Search Review to go beyond just contacts to Employers: also includes plan and review of next step service recommendations Broadens Work Search Plan and Work Search Review to go beyond just contacts to Employers: also includes plan and review of next step service recommendations Includes recommendation that all REA participants be scheduled for Job Search Workshop (at or around time of 2 nd REA) Includes recommendation that all REA participants be scheduled for Job Search Workshop (at or around time of 2 nd REA)

20. 20 Let’s Review the REA Project Design Flow Chart in Your Training material packet

21. 21 REA Specific Forms Draft New REA Forms in Your Packet: These are in Draft – your feedback will be considered for final These are in Draft – your feedback will be considered for final Will be provided as ‘fillable’ format when final Will be provided as ‘fillable’ format when final Plan to provide final for Initial REA Appointments scheduled for week of 12/14 Plan to provide final for Initial REA Appointments scheduled for week of 12/14

22. 22 REA Specific Forms We will Review each form in general and then provide case study example using forms in practice. REA UI Eligibility Questionnaire REA UI Eligibility Questionnaire REA Work Search Agreement and Next Step Service Plan (WSA NSSP) REA Work Search Agreement and Next Step Service Plan (WSA NSSP)

23. 23 REA Specific Forms REA Work Search Agreement and Next Step Service Plan (WSA NSSP) Part A: Work Search Agreement (WSA) Part A: Work Search Agreement (WSA) Part B: Next Step Service Plan (NSSP) Part B: Next Step Service Plan (NSSP) NSSP for Initial REA NSSP for Initial REA NSSP for Follow-up REAs NSSP for Follow-up REAs Certifications/Signature that include overall sign-off on whole WSA NSSP – Parts A and B Certifications/Signature that include overall sign-off on whole WSA NSSP – Parts A and B

24. 24 UI Eligibility Questionnaire Hours/Days/Shift Hours/Days/Shift Distance Willing to Travel/Transportation Distance Willing to Travel/Transportation Salary Salary Self Employment Self Employment Working Without Pay Working Without Pay In School In School Disability/Workers Comp Disability/Workers Comp

25. 25 UI Eligibility Questionnaire Scenario #1 Joe Jones was a fulltime forklift operator working 2 nd shift at a local distribution center. He worked there 5 years before being permanently laid off due to a lack of work. At the time he was separated from employment he was making $12.50/hr. At his first meeting with you he indicates the following: Joe Jones was a fulltime forklift operator working 2 nd shift at a local distribution center. He worked there 5 years before being permanently laid off due to a lack of work. At the time he was separated from employment he was making $12.50/hr. At his first meeting with you he indicates the following: He is only willing to take a first shift position. He is only willing to take a first shift position. He is seeking work as a construction laborer. He is seeking work as a construction laborer. He is willing to travel 5 miles due to the price of gasoline. He is willing to travel 5 miles due to the price of gasoline. He is considering starting his own business. He is considering starting his own business. He is thinking about taking a course at night. He is thinking about taking a course at night.

26. 26 UI Eligibility Questionnaire Scenario #2 Susie Smith was last employed as a cashier at a local grocery store earning $8.00/hr. She lost her job when the store closed. At your first meeting she indicates the following: Susie Smith was last employed as a cashier at a local grocery store earning $8.00/hr. She lost her job when the store closed. At your first meeting she indicates the following: She is only seeking part time work. She is only seeking part time work. The lowest wage she will accept is $8.50/hr. The lowest wage she will accept is $8.50/hr. She is available on Mondays, Tuesdays, Fridays and Sundays. She is available on Mondays, Tuesdays, Fridays and Sundays. She cannot work on Saturdays as she helps out in her parents store for no pay. She cannot work on Saturdays as she helps out in her parents store for no pay.

27. 27 UI Eligibility Questionnaire Scenario #3 Jimmy Mack was hurt on his job as a construction laborer. He is receiving partial workers compensation. His doctor has released him to work with restrictions. At your interview, he indicates the following: Jimmy Mack was hurt on his job as a construction laborer. He is receiving partial workers compensation. His doctor has released him to work with restrictions. At your interview, he indicates the following: He is unsure of what type of work he can physically do. He is unsure of what type of work he can physically do. He has not been conducting a work search. He has not been conducting a work search. He has not been in touch with his previous employer since being released to work. He has not been in touch with his previous employer since being released to work. He has a DBA ‘Mack’s Home Improvement’. He has a DBA ‘Mack’s Home Improvement’. He is considering going back to school for a career change. He is considering going back to school for a career change.

28. 28 Required OSOS REA Data Entry Only REA Specific OSOS Entry is REA Enrollment which is automated from REOS scheduling of Only REA Specific OSOS Entry is REA Enrollment which is automated from REOS scheduling of See Handout on crosswalk of REA Appointments to OSOS Activity Entries See Handout on crosswalk of REA Appointments to OSOS Activity Entries