1. Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 3/18/04 March Action Items Kronos Update eVac Demonstration Netscape Migration Vacation App. Karen Jenkins Byron Nash Garrett Bryant Mahbuba Ferdousi Theresa Goriczynski

2. Information Technology at Emory eVax protect your digital self.

3. Information Technology at Emory Information Technology Division Technical Services What makes our job tough? Viruses Trojans Worms Hackers Spyware Unaware users

4. Information Technology at Emory Information Technology Division Technical Services Goals Reduce virus presence on networked computers Reduce visibility and vulnerability of networked computers to hackers Be as automated as possible Be easily customized or OEM’ed Be easy to update

5. Information Technology at Emory Information Technology Division Technical Services Methodology Clean sweep approach Best-effort known-state localization Fixed order of operations to ensure best results

6. Information Technology at Emory Information Technology Division Technical Services What’s the answer? For now, it’s eVax.

7. Information Technology at Emory Information Technology Division Technical Services Features Detailed OS Detection Run Removal Tools Install Latest Service Pack Install Latest Critical Updates Set Windows to Auto-update Setup the Built-in Firewall

8. Information Technology at Emory Information Technology Division Technical Services Features, cont. Install/Update/Scan with Symantec Anti-Virus Install/Update/Scan with Lavasoft Ad-Aware Blank password account detection Sends user to windowsupdate upon completion

9. Information Technology at Emory Information Technology Division Technical Services Design Architecture Modular, portable file structure Application agnostic Scriptable for OEMs Fully-automatic mode for end users A la carte mode for advanced users

10. Information Technology at Emory Information Technology Division Technical Services Case Study: ResNet 600 calls have been run with eVax since Freshmen Arrival Weekend Zero blue-screens 75% of calls in the ResNet queue are resolved by an RCC with eVax alone and don’t make it to tier II

11. Information Technology at Emory Information Technology Division Technical Services Current Impact: ResNet Shifting nature of Tier II calls back away from virus and hack attempts to application issues RCCs resolving more calls on their own Better overall perception from customers of fast, effective service

12. Information Technology at Emory Information Technology Division Technical Services Future Impact: ResNet eVax distributed to end users in Fall 2004, eliminating 50-75% of calls RCCs have fewer, but more difficult calls; we can train them for this RCCs begin to handle some Tier II calls, allowing more expensive staff to be re-tasked as appropriate

13. Information Technology at Emory Information Technology Division Technical Services What’s the Catch? Some items are very date-sensitive: –Removal Tools –Critical Updates –Virus Definitions –Spyware Definitions Some are less sensitive: –Service Packs Some are not: –Setting windows auto-update –Setting the built-in firewall

14. Information Technology at Emory Information Technology Division Technical Services What’s Next? Empower the end users Continual testing and feedback on eVax help make it better for everyone Distribution to end users is the ultimate goal: reduce support burden

15. Information Technology at Emory Information Technology Division Technical Services The Future of eVax Advanced user toolkit add-on: –Symantec Registry Removal Tool –Undo for Firewall/Auto update –“Trojan Hunter” scripting language Longhorn support built-in through its modularity Client-server model to pull down updates after initial run

16. Information Technology at Emory Information Technology Division Technical Services Q & A R. Garrett Bryant rbryant@emory.edu (404) 727-4847

17. Information Technology at Emory Migrating from the current web server (www-source) to the new web server (“Maple”) Mahbuba Ferdousi Technical Services

18. Information Technology at Emory Information Technology Division Technical Services Why Migrate ?  Demand for new technologies  Cold Fusion  PHP  Database Access  Security requirements / Protection  Move from Netscape to Apache

19. Information Technology at Emory Information Technology Division Technical Services What is Maple? Maple is the new web server environment Created 2 years ago Target date to decommission the old web server environment using Netscape by July 30, 2004. It is not feasible for us to continue both services

20. Information Technology at Emory Information Technology Division Technical Services Migrating Anyone who has content in the current web server (www-source) should begin migrating their content to the new web server (“Maple”). For help, please go to: http://app.emory.edu/helpdesk

21. Information Technology at Emory Information Technology Division Technical Services What Changed? The way in which you create your web content will not change, you can still use the web- editing tool you are familiar with. Knowledge of Cold Fusion, PHP or databases is not necessary to use Maple. How you transfer your files will change. The change that will affect everyone is that “ftp” is not available in the new web server.

22. Information Technology at Emory Information Technology Division Technical Services What Changed? The new transfer method (protocol) is called WebDAV and is used to upload/download files. If you are currently using ftp to upload/download files, you will now use WebDAV. WebDAV is easy to learn.

23. Information Technology at Emory Information Technology Division Technical Services Available Training ITD will conduct a training session to help you migrate your content to Maple. How to use WebDAV to upload/download your files Training is scheduled for Tuesday, March 30, 2004 in the North Decatur Bldg., in 4th floor Auditorium For more information on migrating visit - http://www.web.emory.edu/services/maple/migrating/

24. Information Technology at Emory Information Technology Division Technical Services Migration Process Met with content owners on 3/15/04 Obtained a list of action items from the community Formed a technical team to discuss known issues with Mac OS/X, WebDAV and Dreamweaver

25. Information Technology at Emory Information Technology Division Technical Services Migration Process (cont.) Will setup a training session for people using Dreamweaver Will schedule future meetings for April, May and June. Continue to communicate to Local Support. Communicate via the wwwdev-l@listserv.emory.edu

26. Information Technology at Emory Information Technology Division Technical Services Questions?