1. Providing Services with Fewer Resources

2. Northwest Michigan Works! Janie McNabb, Chief Operating Officer Kathy Taylor, Operations Manager

3. Talent Development System In transition Ten key elements requested by Governor Snyder Increase access points for hard to serve customers

4. Northwest Large region – 10 counties – geography is the same size as the state of Connecticut Four primary population centers, lots of small communities throughout Transportation is inefficient due to bodies of water July 1, 2013 – down to two full-time and two satellite service centers

5. Strategies for Increasing Access Kiosks Career Connections Career Café Website Career Counseling by Email Skype

6. Kiosks Self-Serve Touch-screen Signs, materials

11. CareerCafe.org All resources available online Categorized as a “menu” of services Accessible anywhere, also used in Resource Rooms and on kiosks

14. Career Connections Libraries, Chambers, Schools Two-hour workshop Content: Learn – attendees learn about a specific topic i.e. resumes, interviewing, networking Connect – attendees connect with staff and other job seekers

15. Career Connections Marketing Consistent Brand, title Personal – get to know the staff Super-Localized – work with local media such as weekly papers to market locally, emphasize services in their community Web site: www.nwm.org/careerconnectionwww.nwm.org/careerconnection Repetition

17. Email Career Counseling Single email for all Career Facilitators Work with client over email Meet in person only when necessary

18. Skype Skype in Job Search Career Connections Web Cam on computers Skype Career Counseling

19. What is Your Region Doing?