1. ORGANIZATION & FUNCTIONS OF COMMERCIAL DEPTARTMENT BY:- PRAVEEN PARMAR PROFESSOR (C.M.)

2. COMMERCIAL ORGANIZATION AT RAILWAY BOARD DD(RCT) JDTC(CL) DDTC(G) JDTC(G) JDTC(R) EDTC(R) DDPG JDPG EDPGEDPA ADDITIONAL MEMBER (COMMERCIAL) DD(CATG.) EDTC(G)JD(TOUR) ADDITIONAL MEMBER (T &C) MEMBER (TFC) CHAIRMAN Railway BOARD POLICY FORMULATION MONITORING RCT RESERVATION QUATA MONITO RING AND MISC. RATING ROUTING RATIONA- -TIO BUDGET EXERSISRS DEMURRAGE WARFAGE COMMITTEE REPORTS ETC. COMPLAINTS MONITORING COORDINATION WITH MP/MLACOACHING REFUND POLICY SCALES MONITOR MODERNIZAT ION PUBLICITY CLEANLINESS CATERING SERVICES TOURISM DEVELOPEMENT MARKETING OF PASS. SERVICES

3. COMMERCIAL ORGANIZATION AT ZONAL LEVEL SETTLEMENT OF CLAIMS PREVENTION OF CLAIMS PAASENGER SREVICES PASSENGER MARKETING FREIGHT MARKETING FREIGHT SERVICES

4. COMMERCIAL ORGANIZATION AT DIVISION LEVEL

5. FUNCTIONS OF COMMERCIAL DEPTARTMENT GENERAL:- 1. Marketing of Railway Services 2. Commercial advertising and Publicity 3. Public relations 4. Carrying out traffic survey for new line, new traffic etc. 5. Naming station or change in name of Station 6. Justification of introducing new trains, new halts and wise a versa

6. PASSENGER BUSSINESS Providing facility for booking of tickets, reservation, Enquiry offices etc. at stations Opening/closing city booking offices, city booking agencies,out agencies Provision of passenger amenities and it’s up keeping Dealing with public complaints Ticket checking Giving Refund to passengers on demand as per rules

7. PARCEL BUSINESS Booking of parcels at parcel offices at station providing facilities for loading, unloading and delivery of parcels accrual, waiver and refund of demurrage and warfage charges on parcels. open and assessment deliveries of parcels Running L.P.O.

8. FREIGHT BUSSINESS Providing booking facility for goods at stations. Providing facilities for goods handling at goods sheds. Accrual and Waiver of demurrage and wharfage charges Implementing the rating policies of Railway Board Grant concessions in Railway Fares and freight rates like “station to station rates”

9. CLAIMS Dealing with claims cases against railways settlement of claim cases To take claims prevention measures to avoid claims court cases pertaining to claims

10. OTHER FUNCTIONS Catering management Dealing with sidings-charges, agreement etc. Remittance of station earning Clearance of station outstanding Holding meetings with Railway Users at div. Zonal and Railway Board level

11. REFERANCE BOOKS FOR VARIOUS COMMERCIAL FUNCTIONS INDIAN RAILWAY ACT 1989 INDIAN RAILWAY TRAFFIC CODE(COMMERCIAL) COMMERCIAL MANUALS VOL. I FOR COACHING TRAFFIC VOL II FOR GOODS TRAFFIC

12. Continue I.R.C.A. PUBLICATIONS 1. ALPHABETIC LIST 2. COACHING TARIFF PART I VOL I 3. COACHING TARIFF PART I VOL II 4. COACHING TARIFF PART II 5. GOODS TARIFF PART I VOL I 6. GOODS TARIFF PART I VOL II 7. GOODS TARRIFF PART II 8. MILITARY TARIFF 9. RED TARIFF

13. ZONAL RAILWAY PUBLICATIONS 1. DISTANCE TABLES 2. LOCAL COACHING TARIFF 3. LOCAL GOODS TARIFF 4. PASSENGER TARIFF