1. For Visa Internal Use Only Visa Europe This information is not intended, and should not be construed, as an offer to sell, or as a solicitation of an offer to purchase, any securities Visa Europe “Who we are and our perspective on Risk Management” Catalin Cretu, Country Manager, Romania Piet Lakeman, Senior Manager Risk Management Department

2. Presentation Identifier.2 Information Classification as Needed Visa EuropeRomania, July 2010 Visa in the world – the current situation Visa Inc. –Regional businesses merged to become a global publicly- traded company –Canada, USA, Asia Pacific, Latin America and Caribbean, Central and Eastern Europe, Middle East and Africa Visa Europe –Association structure - Owned and operated by over 4,000 European Member Banks Visa Europe is a “not for profit” organisation

3. Presentation Identifier.3 Information Classification as Needed Visa EuropeRomania, July 2010 Visa Europe Risk Management Department

4. Presentation Identifier.4 Information Classification as Needed Visa EuropeRomania, July 2010 Managing Fraud – A Chain Approach Visa Europe Risk Management cannot manage fraud on its own. This can only be accomplished if all stakeholders provide their specific input and expertise. In this chain Visa Europe Fraud Management (as part of the Risk Management Department) provides: – Fraud Prevention and Operations – Product Risk and Development – Management Information and Analysis – Public Sector engagement

5. Presentation Identifier.5 Information Classification as Needed Visa EuropeRomania, July 2010 Improving Law Enforcement Support & Co-operation & Public Sector and other relevant Stakeholders engagement A more pro-active approach Two new initiatives

6. Presentation Identifier.6 Information Classification as Needed Visa EuropeRomania, July 2010 What is driving the requirement for changes Some highlights: We face many challenges in a difficult economic climate Fraud landscape has changed main problems are data compromise and CNP fraud Organisational structures are changing (priorities/cost savings) The public sector has an effect on our commercial activities New technologies

7. Presentation Identifier.7 Information Classification as Needed Visa EuropeRomania, July 2010 Public Sector and other relevant Stakeholders engagement

8. Presentation Identifier.8 Information Classification as Needed Visa EuropeRomania, July 2010 Public Sector and other relevant Stakeholders engagement Aim and Objectives To increase our relationship with the Public Sector and other relevant stakeholders directly or indirectly involved in combating fraud and abuse of payment cards in Europe at strategic level Agree on actions with a mutual benefit for all stakeholders involved, Visa Europe and its Members

9. Presentation Identifier.9 Information Classification as Needed Visa EuropeRomania, July 2010 Who do we target Public Sector and other relevant Stakeholders engagement Government and Regulators European Affairs Academic world

10. Presentation Identifier.10 Information Classification as Needed Visa EuropeRomania, July 2010 What do we want to achieve: To ensure that the legal and regulatory frameworks are developing in line with the payment system technologies and practices To “steer” priorities from organisations such as the Judiciary and Law Enforcement agencies To make sure they can operate more efficient Why Public Sector Engagement ?

11. Presentation Identifier.11 Information Classification as Needed Visa EuropeRomania, July 2010 How does it work?

12. Presentation Identifier.12 Information Classification as Needed Visa EuropeRomania, July 2010 Participation in the Financial System Participation in the Financial System can be divided in three main phases – The enrolment phase – Use of the financial system – The contract termination

13. Presentation Identifier.13 Information Classification as Needed Visa EuropeRomania, July 2010 Identify specific Projects/Opportunities Develop a “country plan” (agree on short, middle and long term objectives) Execute “country plan” (deliver short, middle and long term objectives) 1.Enrolmentphase Public Sector & Visa Europe Identify specific “consultancy needs” (Subject matter experts ) Analysis of the situation (Legislation, crime situation, Shadow economy, investigation capacity, knowledge etc. etc.)

14. Presentation Identifier.14 Information Classification as Needed Visa EuropeRomania, July 2010 Our current activities in Romania Established relationships with: –Prosecutor's Office attached to the High Court of Cassation and Justice –Cybercrime Unit Romanian National Police Established a Visa Fraud Forum with our Romanian Members –Police involvement We supported CEOP (Child Exploitation Online Protection – a UK police organisation) with the establishment of an Advisory Panel –Three day training event plus a one-day regional conference “A Changing World: Young People and Risk in the Online Environment” schedule for November 2010

15. Presentation Identifier.15 Information Classification as Needed Visa EuropeRomania, July 2010 Our current activities in Romania Organised in coop with Prosecutor’s office and Cybercrime Unit two day training for Judges, Prosecutors and police officers on non-cash means of payment (Various stakeholders involved such as Visa’s Legal department, DCPCU, Dutch Prosecution Service, Rep. Council of Europe, a Forensic Company)

16. Presentation Identifier.16 Information Classification as Needed Visa EuropeRomania, July 2010 Extensive network European Affairs National Governments/Regulators Academic World International Law Enforcement organisations Domestic Law Enforcement organisations/Judiciary Local Embassies Forensic laboratories/companies Other private companies Etc. etc.

17. Presentation Identifier.17 Information Classification as Needed Visa EuropeRomania, July 2010 “The most trusted currency in the world”