1. Welcome National Association of Driver Intervention Providers Annual General Meeting & Plenary Meeting 25 th April 2012 “Driving forward the national agenda for driver re-training”

2. Today’s Agenda 1030 Annual General Meeting Break Update on auditing and monitoring 1315 – 1415Lunch Coaching & Facilitation by Ian Edwards Update on DORS by Josie Wride AOB 1530Close

3. Annual General Meeting Minutes & Matters Arising Management Group reports Election of Management Group members Constitution

4. Management Group 2012 Chairman Vice Chair OfficerPublic Relations Officer Secretary Treasurer Officer Gareth Bevan

5. National Association of Driver Intervention Providers NADIP Audit and Monitoring Working Group

7. NADIP WORKING GROUP Robin Cummins-NDIS - BSM Ian Powell-Hertfordshire CC Liz Twitchett-Kirklees Council Gareth Bevan-PDS Ltd Stuart Walker-Red Driving School Steve Merrett-BDD Ltd Russ Morgan-Lincolnshire CC

8. Aims: To understand the: 1. Needs for introducing an Auditing and Monitoring process; and, 2. Responsibilities for Auditing and Monitoring within a Quality Management System

9. Objectives: To understand the requirements to introduce a Quality Management System, that ensures a: 1. Minimum Standard of Service Delivery 2. Is provided by all, and that our processes and procedures will stand up to scrutiny.

10. Background: Understanding the basics The same minimum standard is applied by all Service Providers. Satisfying NADIP’s quality Management System Processes and Procedures

11. What do Standards do? 1. Make our processes and procedures more effective 2. Provide a clear formal benchmark for Standards

12. Quality Approach to Management 1. Customer Focus 2. Leadership 3. Process approach 4. Involvement of people 5. Systems approach to Management 6. Continual improvement 7. Factual approach to decision making 8. Mutually beneficial relationships

13. AUDIT

14. Definition of an Audit A systematic and independent examination to determine whether quality activities and related results comply with the processes, are implemented effectively and are suitable to achieve objectives.

15. What is an Audit? Checking to ensure you are actually doing what you say you are doing.

16. Internal Auditing Allow you to evaluate your organisation’s compliance against a defined NADIP Minimum Standard, using an agreed and documented Auditing Matrix.

17. Internal Auditing Audit to be completed by every Service Provider annually; Audit outcomes to be submitted to NADIP Preparation for external auditing Proposed implementation date: - 1 st January 2013 - ACPO/NDORS have asked us to share our audit protocol (Aug/Sept 2012)

18. Audit Syllabus Five core areas of audit: 1. Policy 2. Planning 3. Delivery 4. Competence 5. Review and Improvement

19. External Audit Working in collaboration with ACPO/NDORS to create a robust auditing schedule Independent auditors to be implemented from April 2013, subject to change from ACPO/NDORS Form part of ACPO/NDORS licencing regime

20. MONITORING

21. Definition of Monitoring To systematically check the quality and content of Service Delivery through periodic supervision of Service Delivery elements and components.

22. Monitoring Proposals To monitor the quality and/or content of: Classroom Delivery Scheme Syllabus Compliance Suppliers Practical Components of Scheme Part of ACPO/NDORS licencing plans

23. Timetable

24. TIMETABLE PROPOSALS EventTaskDate NADIP AGM1.Presentation of proposals 2.Seek an agreement of draft proposals for Audit and Monitoring from membership 25 th April 2012 Working Group Meeting (Lincoln) 1.Review and improvement of Draft Audit Sets and Scoring Matrix 15 th May 2012 Working Group Meeting 1.Agenda and tasks to be agreed 2.Agree independant user testing 19 th June 2012 Working Group Meeting 1.Agenda and tasks to be agreed 2.Share with ACPO/NDORS September 2012 Plenary Meeting1.Audit Sets presented to members with supplementary information, implementation plan and collation of completed audit plan 2.Details of external accreditation 31 st October 2012

25. Lunch

26. Coaching & Facilitation by Ian Edwards