1. Email and VOIP

2. Definitions Storage- the action or method of storing something for future use. Forward system- Address book- A book for recording the names, addresses, and telephone numbers of friends, acquaintances, etc. Attachment- An extra part or extension that is or may be attached to something to perform a particular function. Multiple recipients- The capability of sending e–mail and instant messages to more than one user at a time by listing more than one e– mail address on a line. Delimiters such as commas or semicolons are used to separate the e–mail addresses. 2.

3. TO FROM CC BCC SUBJECT BODY OF EMAIL

4. Benefits and drawbacks of email AdvantagesDisadvantages Emails are delivered extremely fast when compared to traditional post. The recipient needs access to the Internet to receive email. Emails can be sent 24 hours a day, 365 days a year. Viruses are easily spread via email attachments (most email providers scan emails for viruses on your behalf). Webmail means emails can be sent and received from any computer, anywhere in the world, that has an Internet connection. No guarantee the mail will be read until the user logs on and checks their email. Cheap - when using broadband, each email sent is effectively free. Dial-up users are charged at local call rates but it only takes a few seconds (for conventional email, eg text only) to send an email. Phishing - sending an email to a user falsely claiming to be a legitimate company to scam the user into providing information, such as personal information and bank account numbers on a bogus website. The details will then be used for identity theft. Emails can be sent to one person or several people. Spam - unsolicited email, ie junk mail.

5. Simple Mail Transfer Protocol (SMTP) Simple Mail Transfer Protocol is an Internet standard for electronic mail transmission. First defined by RFC 821 in 1982, it was last updated in 2008 with the Extended SMTP additions by RFC 5321 - which is the protocol in widespread use today.

6. Post Office Protocol 3 (POP3) A standard protocol used to retrieve e-mail stored on a mail server

7. Internet Message Protocol (IMAP) Internet Message Access Protocol (IMAP) is a method of accessing electronic mail or bulletin board messages that are kept on a mail server. IMAP permits a "client" email program to access remote message stores as if they were local.

8. History and Information about the email Computer engineer, Ray Tomlinson invented internet based email in late 1971. Under ARPA net several major innovations occurred: email (or electronic mail), the ability to send simple messages to another person across the network (1971). Ray Tomlinson worked as a computer engineer for Bolt Beranek and Newman (BBN), the company hired by the United States Defence Department to build the first Internet in 1968.

9. VOIP The acronym for VOIP is voice over internet protocol Short for Voice over Internet Protocol, a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN. Most VoIP services will run on Mac or Windows. You should be running a version of the operating system that is not more than two versions behind the current version. For Macs, that is OSX 10.4, or Tiger, and for Windows, that is Windows XP. Long-term stability and support is available in newer systems over older systems. In some cases, you may be able to go back as far as OSX 10.3.9, or Panther, or Windows 95. Linux is supported by a few VoIP services. Skype, for example, has a version compatible with Linux. Google Voice also offers a version for Linux.

10. VOIP continued