1. Workshop Mark Heggli Innovative Hydrology, Inc. Consultant to the World Bank Expert Real-time Hydrology Information Systems Module 6: Training, Operations & Maintenance

2. Examples that refer to products are intended for illustrative purposes only, and do not imply an endorsement or recommendation of any particular product

3. Training: Importance Training is critical for the long term success of the network ▫Full turn key training ▫Important to train those assigned the task to maintain the network

4. Training: Bidders Requirements Provide an extensive training program for the system ▫Provide an outline or table indicating the contents of each of the required courses ▫Specific topics to be covered for each day of the training period Training program included with the bid ▫The bidder is responsible for the salaries of the training instructors and all training materials ▫The costs of travel, transportation and per diem for the trainees shall be borne by the Purchaser

5. Training: Types On-site Training Field Equipment Training Documentation Multi-Media Training Training

6. Training: On-site Onsite training should take place at customers facilities Training in general equipment operation and maintenance procedures will be provided by a training course as well as by on- the-job training The training should be in modules with refresher courses occurring over the contract period ▫Course topics should include:  Sensor calibration  Data logger configuration  Data downloading  Data retrieval  Collection  Compilation  Processing  Maintenance requirements  Procedures for equipment configuration, installation, site testing and commissioning  Technician training  O&M of electronic and other equipment ▫An additional course in the theory and practice of discharge measurements, and development of rating curves

7. Training: Documentation Printed form Electronic form (PDF) Web form

8. Training: Modules for Multi-media Training Operation of Data Logger and Telemetry (4 hours) Operation of Sensors (4 hours) Conducting Field Visits (4 hours) ▫Emergency Maintenance ▫Preventative Maintenance ▫Logging Maintenance Data Collection Software (4 hours) Data Processing Software (4 hours) Data Visualization Software (4 hours) Web Dissemination Software (4 hours)

9. Operation & Maintenance: Importance Operation and Maintenance Plan key for sustainability of network ▫Operation and maintenance of all newly installed equipment, including instrumentation at monitoring stations, DRGS, computer systems, and software ▫The maintenance will require plans for both preventive maintenance as well as corrective maintenance ▫Maintenance will be performed as quickly as possible considering the technical staff limitations

10. Operations and Maintenance: Maintenance Source In house Maintenance VS Outsourced Maintenance In house Maintenance ▫Customer has complete control over maintenance Outsourced Maintenance ▫Vendor is paid to maintain network

11. Operations and Maintenance: Maintenance Source Continued Pros and Cons of Inhouse Maintenance Pros ▫Full control over system Cons ▫Need to train and hire employees

12. Operations and Maintenance: Maintenance Source Continued Pros and Cons of Outsourced Maintenance Pros ▫No responsibility Cons ▫Have to wait for on predetermined maintenance period for repairs ▫Price of Outsourced Rate

13. Operations and Maintenance: Over View O&M Support ▫A contract for O&M support shall be provided by the bidder separately and the contract price for the O&M will be quoted alongwith the bid  Complete meteorological network, and proper functioning of ERS and Data Center including hardware and software components ▫The O&M will commence after the warranty period. The concept is to have customer staff progressively trained in the operation and maintenance of the network.  First operation and maintenance will be performed by the bidder with customer staff observing  Second Phase, operation and maintenance will be performed jointly by the bidder and customer, though the bidder will have ultimate responsibility  Third and final phase, customer will have primary responsibility for operation and maintenance, handling all emergency and preventive maintenance field visits, with the bidder joining customer to reinforce procedures and assisting with general technical support.

14. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

15. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

16. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

17. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

18. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

19. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

20. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 

21. Which Software Components are Normally Part of a HIS? a. Data Collection b. Quality Control c. Microsoft Office d. Data Visualization e. Web Server 