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Optimising Performance in a Stressful World. 2 Priory Group Europes Leading Independent Provider of Mental Health Services National provision of focused.

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Presentation on theme: "Optimising Performance in a Stressful World. 2 Priory Group Europes Leading Independent Provider of Mental Health Services National provision of focused."— Presentation transcript:

1 Optimising Performance in a Stressful World

2 2 Priory Group Europes Leading Independent Provider of Mental Health Services National provision of focused short duration treatment that achieves results Strong focus on return to work and improved productivity Mission To bring hope, healing, learning & sanctuary

3 3 Employee Therapy Programmes General Stress Anxiety Depression Bereavement Social Phobia Panic Disorder Post Traumatic Stress Disorder Obsessive Compulsive Behaviour Healthy Lifestyle (Drama, Music, Art Therapies) Specialist Addictions Adolescents Eating Disorders

4 4 Tricia Woolfrey, FCIPD, MNLP, DHP HR Consultant, Hypnotherapist, Trainer, Coach, Author An associate of The Priory and private practices in Surrey and Harley Street 25 years in the corporate world as an HR Director Qualifications include: Fellow of the Chartered Institute of Personnel and Development Advanced Clinical Hypnotherapist Master Practitioner in Neuro Linguistic Programming Clients in the IT, Telecoms, Pharmaceutical and Finance industries: Dell Fujitsu Schroder NHS Change management, team building, training, coaching and therapy From stress management to presentation skills, leadership to conflict management, from anxiety to depression and wellbeing programs including addictions, weight control and smoking cessation

5 5 Optimising Performance in a Stressful World Our chaotic world Shareholder expectations Battling the giants Mergers and acquisitions Targets bigger, margins are smaller Pressure to produce more with less GPs/Hospital doctors not the only decision makers More power in purchasing Spending is tight Managing the matrix Pressure to drive sales and cut costs Huge pressure to reduce numbers in the sales force Leads to insecurity and fear Insecurity + fear = stress

6 6 What is Stress? Stress occurs when pressure exceeds your perceived ability to cope

7 7 Levels of Stress

8 8 Sources of Negative Stress Threat Job losses Restructuring Poorly implemented change Boredom Work underload Lack of challenge Environment Noise Unsafe environment Uncomfortable conditions Crime Worry Regrets above the past Fears for the future Financial commitments Pressure Work overload Tight timelines High targets Work or responsibility significantly above level of skill Frustration What you are doing is not working Perfectionism Traffic Conflict Working relationships Office politics Family/partners

9 9 Our Response? Fight Flight Freeze

10 10 Our Contribution to Stress Poor change management Poor management of conflict Hiring the wrong people for the job Failure to manage upwards Providing insufficient resources Negativity Ego-led management –v- motivational management

11 11 Signs of Stress Tension in the body An increase in blood pressure A change in sleeping patterns A change in eating patterns A rapid heart rate Rapid breathing Dizziness Nausea Fatigue/insomnia Lethargy Back pain Headaches Loss of sense of humour Negative/anxious thinking Tearfulness Waking up tired after an early night Biting nails Pacing Depression Skin rashes Difficulty concentrating Loss of sex drive Irritablity Impatience Nightmares Frequent colds Indecisiveness/procrastination Apathy Sense of isolation Isolating yourself Feeling overwhelmed Distraction behaviours increasing: Smoking Drinking Eating Gambling Drugs

12 12 The Risks of Prolonged Stress Physical Heart disease High blood pressure Diabetes Stroke Obesity Migraines Heartburn Ulcers Infection IBS Emotional Memory problems Anxiety Depression Eating disorders Substance abuse Happiness is not doing what you like, but liking what you do

13 13 The Secret Language of Feelings Understanding the Secret Language of Feelings Primary feelings 1. BoredomTo grow through challenge 2. AngerTo experience fairness for self and others 3. GuiltTo be fair to others 4. SadnessTo keep valued things and people 5. LonelinessTo have meaningful relationships 6. StressTo have success in managing your life 7. FearTo feel safe Secondary feelings 9. FrustrationTo meet needs through own efforts Tertiary 10. DepressionTo be effective and hopeful Source: Secret Language of Feelings, Cal Banyan Identify the source and create a strategy

14 14 Dealing with Stress Wellbeing Eat healthfully Avoid caffeine, alcohol and cigarettes Exercise regularly Work-life balance Practice deep breathing Massage Reflexology Yoga Physiology – head up and shoulders down, back and relaxed Have a pet – really! Outlets Doing something you enjoy Doing something physical and tiring – jogging, swimming, gardening, kick-boxing Having a really good belly-laugh Social Talk problems through with someone you trust Spend time with friends For fast acting relief, try slowing down!

15 15 Dealing with Stress, continued Time Management Learn to say no Delegate where possible Create a routine where possible Maintain an up to date to do list Prioritise and focus Set achievable goals and reward yourself when you achieve them Keep a clear desk Pack up and go home Learn to powernap Develop inner strength and outer calm Be aware of strengths and achievements Develop problem solving skills Embrace change 7 th Path ® Self-hypnosis Meditation Emotional Freedom Technique Use positive anchors: relaxing music, or remembering a time when you were happy, relaxed, strong and confident Adopt a positive mental attitude Employ motivational leadership Identify the source and create a strategy

16 16 Thinking Distortions and the Art of the Reframe 1. All or nothing thinkingHes useless Hes not strong on admin, but he can sure close a deal 2. CatastrophisingIts terrible Its not good, but it is resolvable 3. Over-generalisationHe was disrespectful – nobody respects me He was disrespectful once and there are plenty of examples of genuine respect from the others 4. Disqualifying the positiveNever mind that we got the sale, we are still off target We can make up the gap with focused effort 5. Jumping to conclusionsWe will never win this contract – our price is too high We can win on reputation, quality and service 6. Magnification/MinimisationWe didnt win that contract – may as well write off the quarter There is enough in the pipeline and we can build more 7. Emotional reasoningAfter that row, its all pointless Weve cleared the air now. Some important lessons have been learned. 8. PersonalisationHes not happy in his job. Its my fault Lets find out why he isnt happy and see what can be done about it

17 17 The Ten Step Program Step 1: The negative thought (be specific) Step 2: What is the evidence for the thought Step 3: What is the evidence against the thought Step 4: Which thinking pattern does it represent? Step 5: How does the thought make you feel? Step 6: Is there a purpose for the thought which does not cause me stress? Step 7: Reality/logic/perspective challenge Reality How do you know the thought is true? Who says? Logic How does this logically follow? Is this based on fact or emotion? How reasonable is this? Perspective What is the worst that could happen? What are the odds of this happening? How would the outside world view this? Step 8: Alternative positive thought Step 9: How does that make you feel? Step 10: Are you willing to let go of the negative thought? When? From: Think Positive, Feel Good by Tricia Woolfrey Attitudes are contagious. Dennis and Wendy Mannering

18 18 Ego-Led Leadership –v- Motivational Leadership EGO-LED LEADERSHIP Inner fear – outer strength Creates fear and doubt Fear and doubt = stress Obedience and just enough Short-term gain, long-term pain Command and control One size fits all Rigid MOTIVATIONAL LEADERSHIP Inner strength – outer calm Stimulates creativity and confidence Creativity and confidence = resourcefulness Commitment and motivation Short-term pain, long-term gain Inspire and empower Adapt to motivational profile Flexible Those who see themselves as weakened, attack © Copyright Tricia Woolfrey, PW Consulting Limited 2008

19 19 Personality Indicators TowardsAway From InternalExternal NecessityPossibility SpecificGeneral SimilarityDifference SelfOther

20 20 Action Plan Create a less stressful working environment by: Practicing the art of reframing – for yourself and your team Discover your own PI profile and that of your team Apply the PI profile to ease communication, conflict and change Recognise signs of stress early in yourself and others Identify the source of stress and create effective coping strategies Manage expectations upwards, with your peers and with your team Under promise and over-deliver

21 21 Serenity Prayer Grant me the serenity to accept the things I cannot change The courage to change the things I can And the wisdom to know the difference

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