1. HINARI Basic Course Module 3 Appendix HINARI – Accessing Articles: Problems and Solutions HINARI – Printing, Copying, Saving and Emailing Articles: Problems and Solutions

2. HINARI – Accessing Articles: Problems and Solutions

3. Full-text Article Access Problems Using the Journals collection A-Z list, we are attempting to access a full-text article from the Blood. Although HINARI users should have access to this journal, we will use this as an example of ‘what could go wrong.’

4. Consequently, you may see a message on the Publisher‘ denying access and requesting LOGIN or payment for the specific article. Note: Your HINARI institutional ‘User Name/Password’ will NOT work.

5. Access problems can be caused by: Access to the Journal has a blocked popup message LOGIN does not work properly because, after opening another R4L program, the cache was not cleared (no access to the Content portal) Problems with local systems (configuration of user institution’s firewall, configuration of browser) Failure to properly LOGIN with the institution's User Name/Password Titles not included in publishers’ offer Technical problems at the Publisher's website

6. Problems opening the journal from the publishers portal (popups) For security reasons, some computers are configured to block pop-ups If a small window opens at the top of the screen, select the option to ‘Allow popups’ and then click on ‘Done’

7. Clearing Cache Instructions You previously have logged into another R4L program - that uses the same login page. After closing AGORA, ARDI or OARE, you get the following message when trying to login to HINARI:

8. Clear the Cache memory of the web browser; see example from Google Chrome: After doing these steps, close the browser completely – to clean the cache. Then open the browser and login to HINARI.

9. Institutional Firewall Problems If problems persist, please can you contact your computer department as the problem may be on your side, probably with your firewall. Check that your firewall does not block proxies, or at least allows our proxy server, otherwise you will not be able to login. Please check that your firewall permits access to the HINARI host and domain names: – www.who.int – extranet.who.int – hinarilogin.research4life.org – stsr4l.who.int Otherwise, you will not be able to login properly and access HINARI’s full-text articles.

10. To confirm that you have used the institutional User Name and Password correctly, check that you have the ‘Logged in from’ message. This also is confirmed in the address or URL search box of the web browser. If properly ‘authenticated’, you will see a URL that begins with: hinarilogin.research4life.org/... url

11. When viewing any page of the Journals collection A-Z list, the green box notes if your institution has access to the contents of the journal. The ! notes the title is not included in the publishers’ offer to your institution. If you are denied access to a full-text article despite the green box, write to hinari@who.int Note that the ‘years of volumes’ available are listed after the journal title.

12. A second method to check access is to open the Publisher’s list of journals via the Publisher option. We will open this directory and then click on the Oxford University Press Journals listing.

13. Now displayed is the Accessible Content titles for Oxford University Press Journals. Scroll down the list to find the specific title – to confirm access to a particular journal article. Note: In other cases, the publisher’s offer may not include access to the required journal - ! - via the Publisher list or Journal collection A-Z list (located in the All Items list).

14. Opened is the Browse publisher – Springer All Items list. This is an example where a publisher has not granted access to the journals - all the titles have the !.

15. This is the example of the screen capture that was attached to the email message for hinari@who.int For the JEM article, it noted that This item requires a subscription. The publisher requested that the user Sign in (User Name and Password for individual subscription) or Purchase Short-Term Access. Note: this screen capture includes the URL of the journal. This information is invaluable to the HINARI staff who will try to resolve the access problem. This is an example of a problem at the publisher’s portal. Instructions for making a screen capture using the Snipping Tool accessory are at the end of this presentation.

16. Double check that you have completed the HINARI LOGIN. If this is not the problem, notify HINARI staff (hinari@who.int) so that they can communicate with the Publisher and resolve the problem. This example is an email received from a HINARI user in Uganda. Note: make sure you include your institutional User Name, the name of the journal(s) and other details. Also include a screen capture that contains the URL (Internet address) of the journal (seen on the previous slide).

17. This additional screen capture notes that the journal is listed on the J page of the Journals collection A-Z list, that the requested journal issue is available and that, by the green box, the institution should have access to the journal. If the HINARI authentication system had worked properly, the user would have had access to the journal article.

18. NOTE: If you have problems when you are accessing a full-text journal from HINARI/PubMed (not via the links from the principal HINARI page), there is one other step to follow. If you are unable to access an article from a journal via the ‘Link Out’ icons in HINARI/PubMed, double check this by going to the title in the Journals collection A-Z list or Publisher list and also verify the years of volumes available.

19. This is an example from a HINARI/PubMed search. If you use the Abstract format from the Display Setting, the links to full text articles will be displayed.

20. PubMed uses the ‘Link Out’ software to access the full text articles. If this does not work properly, you will not have access to the article and be asked enter an individual user name and password or pay a fee. Follow the same procedures listed in the previous slides. At times, an article will not be accessible from HINARI/PubMed but is available from the Journals collection A- Z or Publisher lists.

21. To make a screen capture, use the Snipping Tool – go to Programs, (Windows) Accessories, Snipping Tool Updated 2015 03 After you open the Snipping Tool, click on New and the screen becomes opaque, If you click on New again, you can select what you want to capture/save – by holding down/dragging the curser. Make sure you include the url of the webpage.

22. HINARI – Printing, Copying, Saving and Emailing Articles: Problems and Solutions

23. Examples from: The Lancet Nature Publishing HighWire Press We will review how to 'print, copy, save or email articles' by looking at the options from three principal HINARI publishers. These issues can be complicated as they often also are 'Access' problems.

24. In the initial example, we have accessed the Archive page of The Lancet via the same publisher. From this page, you can access PDF files, Email Articles or Download PDFs plus, if you click on the Title, you access the html version of the article that will be 'read' by your Web Browser. Note: in most cases, the HINARI Partner Publishers will have similar options for obtaining a copy of the full-text article.

25. After selecting the Decade, Year or Issue, you can Preview, access the Full Text or download the article in PDF format Note: in most cases, the HINARI Partner Publishers will have similar options for obtaining a copy of the full-text article.

26. We have accessed the HTML/full-text version of the article that is displayed by the Web browser. Also from this page, you can go to the PDF format. Note: The HTML version will include the hypertext links to footnotes and other articles and you can copy/paste from this option. The PDF version appears similar to a print copy. Once downloaded, you cannot copy/paste from this option.

27. We have accessed the PDF version of the editorial titled Essential medicines pricing-reform needed. There are two useful options for obtaining a copy of this article: 1) Print (click to print this PDF file or pages from it) 2) Save (click to save this article to your computer or another location)

28. We have clicked on the Print option and, in this case, the commands for a Canon IP1600 printer appear.

29. We have chosen the Save option. We have been directed to the hard drive of the computer (c:documents/HINARI/). Another option would be to send the file to a flash drive that you have inserted into the computer. In either case, you will be able to save the PDF file and view the article at another time using Adobe Reader software..

30. We now will view some 'problems' when attempting to obtain a copy of an article plus discuss several options. In Nature, we have accessed an editorial titled 'Science Restored.' You can note the similar functions: 1) Download PDF 2) Send to a friend Reminder – the Send to a friend option will not result in access to the fulltext article.

31. ` We have attempted to access the PDF file and have come up with a blank page. Plus there appear to be no options/button to return to the previous page. What options do we have since we cannot access the PDF file in order to print it?

32. ` We have two ways to return to the article: 1) hold down the ALT key and click on the left arrow key 2) return to HINARI via one of the tabs in Web browser. By displaying the History function, we can see the link to the PDF file (457511b.pdf) and also the HTML/full-text article (Science restored:Article:Nature). Either way, we should be able to return to the article in Nature and 'save' it using the other options.

33. ` We now will look at an article from the HighWire Press American Journal of Epidemiology that is included in the 'Free Access to Developing Economies' list.

34. We have accessed a recent volume of the American Journal of Epidemiology. Note that there is a FREE Full Text (PDF) option for copying the article. We now will discuss 'emergency' options for WHEN the PDF file cannot be opened and copied.

35. One of the options is to create a screen capture of the text from what is displayed by the Web browser. This example has been transferred to a MS Word document. To obtain the complete article, you will need to make a number of screen captures. Also the blue hypertext links will not function. You can create a screen capture by clicking on the Print Screen key while viewing the webpage of the journal. Then paste (edit/paste or control/v) the material into a Word Processing document or NotePad and save the file on your computer or flash drive.

36. In this final 'emergency' option starting from what is displayed by the Web browser, we have highlighted (click left mouse cursor and, to include the text, drag the mouse over the document). The material will become highlighted in blue and can be copied (edit/copy or control/c). Again, you will have to repeat the process several times. This method can result in extra material being copied and will need some cleaning and editing.

37. To save the highlighted material, again paste (edit/paste or control/v) the material into a Word Processing or NotePad file and save the document to your computer or flash drive. Remember that these two 'copying emergencies' methods are used when the publisher's options (save, print or email) are not available. Reminder - If you cannot 'access' a full-text article, see the 'Access Problems and Solutions' document at: the beginning of this module. Updated: 2014 07