1. © 2007. Copyright NCOA 1 Welcome A Civic Engagement Series: New Directions for 2008 Tuesday, February 12, 2008, 2:00-2:45pm ET presented by NCOAs Civic Engagement Initiatives Wisdom Works: Building Better Communities Please Stand ByAll Phone Lines Are Muted During This Call If you need assistance dial: 800-843-9166 or www.readytalk.comwww.readytalk.com Call information: Dial: 866-740-1260 Enter Access Code: 4796683

2. Improving the lives of older Americans Moving Volunteer Programs from Ordinary to Extraordinary! Presentation by: Christine Beatty Director, Madison (WI) Senior Center Past Chairperson, National Institute of Senior Centers Board Member, National Council on Aging

3. © 2007. Copyright NCOA 3 Topics Areas 1. Basics of Volunteer Administration 2. Designs for Service 3. Agency Responsibilities 4. Boomer Expectations

4. Improving the lives of older Americans Volunteer Rates Boomers 33% Those 65+ 24% Number of Volunteers 2005 65.4 MILLION 2010 (Projected) 75 MILLION

5. © 2007. Copyright NCOA 5 Types of Volunteers Public Service Workers Service Learners Groups and Families Supported Workers Corporate Collaborator/Partners Professionals

6. © 2007. Copyright NCOA 6 The World of Volunteering needs help – but not the kind you think. The problem is that too many nonprofits cling to their old ways, asking volunteers to do little more than stuff envelopes and make fund- raising calls. Time Magazine, 9/4/06

7. © 2007. Copyright NCOA 7 Basics of Volunteer Administration Recruitment and Enrollment Strategies Staff and Administration Support Identified Projects or Opportunities Position Descriptions Appropriate Resources Evaluation and Assessment Recognition and Rewards

8. © 2007. Copyright NCOA 8 Systematic Processes Systematic means on-going, timely, occurring regularly and that which happens like clockwork. Processes suggests action which is well thought out and integrated, and upon which people can depend.

9. © 2007. Copyright NCOA 9 Success is not getting someone on board; success is keeping them on board in fulfilling and effective service. Sue Vineyard

10. © 2007. Copyright NCOA 10 Designs for Volunteer Involvement Time Dimensions On Call 24 Hour Volunteers Group Volunteers Erratic Schedules One Time Only Non-Work Hours Different Structures Scope of Involvement Take Out Volunteerism Family Focus Supported Workers Service Learning Public Service Range of Expertise

11. © 2007. Copyright NCOA 11 Some nonprofits have replaced the old model, in which a PAID manager had volunteers stuffing envelopes, with a VOLUNTEER manager who has paid help to handle mail. Time Magazine, 9/4/2006

12. © 2007. Copyright NCOA 12 Agency Responsibilities Management Techniques: Share Organizational Vision/Mission Define Projects with Clear Responsibilities Delegation with Authority Increasing Responsibilities, Career Ladders Support Change/Innovation Relational Management: 4Fs

13. © 2007. Copyright NCOA 13 It is critical that the volunteer leader actually create a compelling vision that takes people to a new place and keeps that fire, by holding the vision in mind. Warren Bennis, Leaders: The Strategy for Taking Charge

14. © 2007. Copyright NCOA 14 Agency Responsibilities Supervisory Roles: Assess Experience and Skill Levels Provide Parameters Mentoring / Coaching / Training Find and Allocate Resources Solve Problems and Provide Connections Assess / Evaluate Recognize / Reward

15. © 2007. Copyright NCOA 15 Trust is making oneself vulnerable to others whose subsequent behavior we cannot control. Kouzes & Posner in The Leadership Challenge

16. © 2007. Copyright NCOA 16 Expectations of the Boomers Organizational Identification Administrative Excellence Specialized Training Opportunities for Learning Relationships with Others Clear Roles and Parameters Responsibilities Commensurate to Individual Recognition/Rewards

17. © 2007. Copyright NCOA 17 Acknowledgements/Resources Civic Ventures. www.civicventures.org Books by Marc Freedmanwww.civicventures.org Ellis Susan J. & McCurley, Steve. www.e-volunteerism.com and www.energizeinc.org.www.e-volunteerism.com www.energizeinc.org Independent Sector. Giving and Volunteering in the United States Reports. www.independentsector.orgwww.independentsector.org NCOA RespectAbility Reports on Promising Practices and Initiatives. www.ncoa.org, Work and Volunteering, RespectAbility.www.ncoa.org Points of Light Foundation. www.pointsoflight.org. Resourceswww.pointsoflight.org Vineyard, Sue. Megatrends & Volunteerism. (1993). Stop Managing Volunteers! (1996) Heritage Arts Publishing. www.volunteertoday.com www.volunteertoday.com Special thanks to Marlene Wilson, Boulder, CO.

18. © 2007. Copyright NCOA 18 Questions … please send input using the chat feature in the lower left corner of your screen. Your input will be given to upcoming presenters and considered for future presentations.

19. © 2007. Copyright NCOA 19 Christine Beatty, Director Madison Senior Center 330 West Mifflin Street Madison, WI 53703 cbeatty@cityofmadison.com Please contact Christine with your comments and suggestions. Those who do will receive a position description template and a report from a focus group of 50+ professional volunteers. To continue this conversation visit: The NCOA/NISC Share Forum at www.ncoa.org/content.cfm?sectionid=320 www.ncoa.org/content.cfm?sectionid=320 Join NCOA! Visit www.ncoa.orgwww.ncoa.org Contact Information