1. Providing Services to “Non-Traditional” Library Users

2. Challenges Many students are trade apprentices. Many students are trade apprentices. A large number of those who choose trade careers do so because they disliked academic study. A large number of those who choose trade careers do so because they disliked academic study.

3. Challenges Many students are trade apprentices. Many students are trade apprentices. A large number of those who choose trade careers do so because they disliked academic study. A large number of those who choose trade careers do so because they disliked academic study. Most of the students have poor Information Literacy skills and/or limited computer skills. Most of the students have poor Information Literacy skills and/or limited computer skills.

4. Challenges Many students are trade apprentices. Many students are trade apprentices. A large number of those who choose trade careers do so because they disliked academic study. A large number of those who choose trade careers do so because they disliked academic study. Most of the students have poor Information Literacy skills and/or limited computer skills. Most of the students have poor Information Literacy skills and/or limited computer skills. A number of students have literacy difficulties. A number of students have literacy difficulties.

5. Getting Students Into the Library Tours Tours Building a good rapport with the teachers means they will bring each new class into the library for orientation – getting the students though the door. Building a good rapport with the teachers means they will bring each new class into the library for orientation – getting the students though the door.

6. Getting Them Back for Fun Tours Tours In addition to telling them about what the library can provide for study, emphasizing what the library can provide for recreation, and encourage them to come back and use it. In addition to telling them about what the library can provide for study, emphasizing what the library can provide for recreation, and encourage them to come back and use it. CDs CDs Magazines (especially car magazines) Magazines (especially car magazines) Newspapers Newspapers Pool cues Pool cues

7. Getting Students to Stay Atmosphere Atmosphere Food in the library. Food in the library.

8. Getting Students to Stay Atmosphere Atmosphere Food in the library. Food in the library. Noise. Noise.

9. Getting Students to Stay Atmosphere Atmosphere Food in the library. Food in the library. Noise. Noise. Talking to students. Talking to students.

10. … And Use the Library for Study Attitude Attitude “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet! “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet!

11. … And Use the Library for Study Attitude Attitude “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet! “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet! Judging and individual’s willingness to learn to do something for themselves. Judging and individual’s willingness to learn to do something for themselves.

12. … And Use the Library for Study Attitude Attitude “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet! “That’s what we’re here for” – encouraging students to ask librarians for help with the “easy” stuff if they are not sure. They don’t have to know how to do everything… yet! Judging and individual’s willingness to learn to do something for themselves. Judging and individual’s willingness to learn to do something for themselves. Coaxing students who lack confidence to give it a go. Coaxing students who lack confidence to give it a go.

13. Once in the Habit… Information Literacy Information Literacy Basic computing tutorials (individual) Basic computing tutorials (individual)

14. Once in the Habit… Information Literacy Information Literacy Basic computing tutorials (individual) Basic computing tutorials (individual) Catalogue training (class or individual) Catalogue training (class or individual)

15. Once in the Habit… Information Literacy Information Literacy Basic computing tutorials (individual) Basic computing tutorials (individual) Catalogue training (individual or class) Catalogue training (individual or class) Database usage (individual or class) Database usage (individual or class)

16. Once in the Habit… Information Literacy Information Literacy Basic computing tutorials (individual) Basic computing tutorials (individual) Catalogue training (individual or class) Catalogue training (individual or class) Database usage (individual or class) Database usage (individual or class) Online pathfinders Online pathfinders http://library.britafe.vic.edu.au http://library.britafe.vic.edu.au http://library.britafe.vic.edu.au