1. Civil Resilience – Corporate Social Responsibility
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Civil Resilience – Corporate Social Responsibility
David Donegan
BT Group
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3. Links between civil and corporate?

4. What we support … Instant messenger WEB PDA ID TV & VTC IP Phone
Blackberry®
Mobile
Telephone
& Conferencing
Remote users
servers

5. BT Resilience - underpinning that strategy
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BT Resilience - underpinning that strategy
BT STRATEGY
Managing Risk Effectively
Providing an Emergency
Response in support of others
Maintain And Grow Revenue – supporting general product development, sales and implementation; providing ongoing security & resilience support to existing customers; and through specific development, sales and implementation of security and resilience products, leveraging internal expertise & ROI.
Minimise Cost / Rate Incurred - ensuring internal security & resilience provides value for money and a return on investment; utilising resources effectively across the company; minimising loss through effective risk mitigation and recovery; ensuring security & resilience is adequately accounted for in outsourcing, supply chain, acquisitions, product development and contracts.
Manage Risk Effectively – by taking responsibility for and managing known potential risks (within defined parameters), horizon scanning for unknown or emerging risks, and effectively managing actual risks which arise. Providing assurance to the board that BT is a secure & resilient organisation, through assessment, mitigation, preparedness, response, recovery, post event analysis, and audit, supported by research, best practice, policy and continual development in an international context.
Protect and Develop the BT Brand & Reputation – by enhancing BT’s reputation as a dependable, secure & resilient company. Building on this, developing and promoting a strong, credible and ethical security and resilience sales portfolio and practice. Promoting BT as an industry leading exemplar and protecting BT’s reputation through effective incident management and recovery.
Promote Corporate Responsibility – discharge our responsibility to society, by maintaining essential services, safeguarding critical national infrastructure, supporting volunteers, (TA, Specials, VAS), assisting abroad in response to disaster (Tsunami, Pakistan), supporting society to become more secure & resilient (Business, Cat 1 & 2’s), assisting authorities in protecting society from crime & terrorism, driving thought leadership in ICT resilience within Government, Industry & Society; and innovating to support a more secure & resilient society through the use of new ICT solutions.
Optimise Benefits from Regulation – ensuring that related compliance obligations are met to a complete, high quality and auditable standard in a cost effective manner; promoting and leading accreditation to standards, all of which will yield a commercial or other benefits to BT.
Provide an Emergency Response – supporting the response to civil contingencies, providing special ICT services to Cat 1 & 2 responders, implementing government and police contingency plans, and assisting critical organisations with disaster recovery & support.
Maintaining and
Growing
Revenue
Minimising Loss,
Reducing Costs
Maintaining &
Enhancing BTs Brand
& Reputation
Maximising the benefits from
compliance and Regulation
Promoting Corporate
Social Responsibility
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7. BT Gold BT Responders RESTRICTED
Our new command structure is the last line of defence, and is modelled on the responder structure of BRONZE SILVER and GOLD, with the BT Gold Coordination Group as the highest level of command in BT. Whilst its focus in on managing an incident, there are elements of this structure that focus on Horizon and threat assessment. The links with the responders at all levels is through the BT Gold Civil Resilience senior manager. I the response mode he will have access to the responders via BT Regional and Local Liaison managers……………..
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8. Programme – External Focus
BT Resilience
Programme – External Focus
Emergency Service / Emergency Planning – ‘The Give’
Rapid Provisioning & GES Work
Implementing HMG / Police Schemes (GTPS)
Mutual Aid (C&W / AT&T SLA + Good Will & Receive in Return)
Civil Support (Generators…Education)
CNI Support
Advice on their vulnerabilities / CP / BCP
Plan / Respond using HMG / CNI Influence
Assist in protection of CNI (MOD, VSS, EKP)
DR / BC / Support
Educate about ICT Issues (21CN… Vendors… BRENT…)

9. BT Resilience Programme
Impact Management - BT Needs Support – ‘The Take’
Information
Physical Access
Escorts / Transport
Emergency Powers (Requisitioning / Land…)
Protection
Rescue Support
Priority Access
Mutual Aid, Communications, Welfare,
Inclusion in Plans & Having Plans (For Telco Incidents)
Training, Awareness, Exercising
Integrated C&C (USC, NEAT, RCCC)
1 of 200!

10. BT Resilience Programme Compliance with Obligations – ‘The Must’
Civil Contingencies Act
Co-operate
Info Sharing
Attendance
Risk Registers
Education!
Communications Act
S94 – National Directives
Section 3 & 5
USO
SOME BT SPECIFIC

11. BT Resilience Programme Broader Benefits – ‘The Rub’
Relationships, Understanding, Opportunities (Civil, Govt, & Industry)
Revenue – EGTPS, ECN2, & wider – Wireless Networks…
Reputation & Brand (Education & Expectation Management)
CSR Opportunities (Leadership, Sponsorship…)
Minimise Burden (53+9 with Sub-Committees)

12. Managing potential impact on BT
The Impact on Shareholder Value
Cumulative Abnormal Returns (%)
i.e., change in market cap adjusted for market movement
Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3.
Trading Days After the Event
Effective Crisis Response
Ineffective Crisis Responses
After initial reflex (10 days), market begins to assess company’s response.

13. Managing potential impact on BT
People
Property
Providers
Platforms
Products
Networks
Systems
Data
Brand, Reputation & Revenue
CUSTOMERS
CRITICAL (INTER)NATIONAL INFRASTRUCTURE

14. Supporting disaster recovery of others

15. Supporting disaster recovery of others
Re-route traffic
Provision of system / data back up
Call centres
Messaging

16. Provide support to the response

17. Provide support to the response

18. Provide support to the response
Information & Traffic Management
Casualty Bureau – Directory Enquiries, Link-Line, Network management
Disasters Emergency Committee
Call capacity controls / gapping
Emergency Provisioning
Additional lines / equipment
Priority restoration
Support to CNI
Implement Special Schemes
Govt Tele Preference Scheme (GTPS) & Code Words, Kidnap / Hostage
Stanstead & Channel Tunnel./… RAF Nuclear Crash
Mutual Aid
Generators
CSR Missions
Appeals / Funds

19. Assist with the investigation

20. Assist the authorities
National Security Operations
Forensic Support
Internal Security Operations

21. BT SUPER EMERGENCY CONTROL CENTRE (SECC)
13.5 m x 2.5m Step frame semi trailer based at Coventry ROMES site

22. BT EMERGENCY CONTROL CENTRES (ECC)

23. ROMES (Rationalisation Of Mobile Exchanges Site)

24. BT RED (Restoration Equipment Deployment)

25. OTHER MOBILE EQUIPMENT

26. Recent experience

27. Recent experience

28. Recent experience

29. Thank you RESTRICTED RESTRICTED Offices worldwide
Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006
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