1. Dean Sivley | COO and General Manager Corporate Travel Solutions Orbitz Worldwide

2. Orbitz Worldwide at a Glance
Key Statistics
Brands
1,700 employees, 1,700 contractors/outsourced
~1,000 domestic
~700 international
~1,700 outsourced positions primarily in customer service and technology
3 primary locations
Chicago (Global Headquarters)
London (ebookers Headquarters)
Sydney (Flairview Headquarters)
Four owners in four years
Airlines, Public, Cendant, Blackstone

3. US Managed Corporate Travel Market*
$’s Bil’s
% Online
$110.0
$100.0
$90.0
$80.0
$70.0
$60.0
$50.0
60%
%50
%40
%30
%20
%10 %0
$105.0
$102.0
$99.0
$94.0
48%
US$B’s
42%
37%
% Online 3%
2005
2006
2007
2008
* Source: PhoCus Wright

4. European Corporate Travel Market*
$’s Bil’s
% Online
$110.0
$100.0
$90.0
$80.0
$70.0
$60.0
$50.0
60%
%50
%40
%30
%20
%10 %0
$98.1
$94.6
$90.9
$88.2
US$B’s
% Online
22%
14% 8% 5%
2005
2006
2007
2008
* Source: PhoCus Wright

5. APAC Corporate Travel Market*
$’s Bil’s
% Online
$110.0
$100.0
$90.0
$80.0
$70.0
$60.0
$50.0
60%
%50
%40
%30
%20
%10 %0
US$B’s
% Online
$70.0
$67.0
$63.0
11%
$60.0 4%
2005
2006
2007
2008
* Source: PhoCus Wright

6. Consolidated Corporate Travel Market*
2005 vs (US$B’s)
$273.0
$264.0
$253.0
$242.0
* Source: PhoCus Wright

7. Impact to Corporate Travel Marketplace With 1-Hour Outage
Over $30M per hour in lost revenue
Add in Leisure travel and South America and your cost per hour of lost revenue is approximately $75M/hour
Don’t potential travelers call back?
Contact ratio issues
Customer loyalty and satisfaction

8. Service Level Commitment Orbitz Worldwide Corporate Travel Services
Customer Service Center
80% of calls will be answered within 30 seconds
Weekly reports verify phone response times attained
Site Availability
Website will be available 99% of the time
If Website unavailable, company will charge online fees for offline transactions

9. Industry Challenges - experienced agents in a geographically centralized environment
Fees have been declining in an environment with elimination of commissions and other incentives
This has led to a need to move away from “on-site” travel agents, to consolidated, low-cost centers that house agents
How can the industry leverage telecommunications capabilities to provide consolidated benefits without the geographic challenges of finding an experienced workforce?

10. At-Home Agent Technology
IP agent software – works in Internet environment with home-users DSL/modem
IP and VPN software gives home agents security, access to programs and applications
Emerging technology, trend we expect to see more of, is one we recently implemented with our call center in Denver – at-home agent program.
What’s required: There are two different types of technology. IP hard phone – w/ network connection, which is what’s used in a call center (diagram on the right).
And IP Agent software – which has all of this within the software on a PC. IP agent software works with home users DSL/modem circuit, makes agent appear as if they’re in a call center.
Use this in conjunction with VPN software, and security is imbedded within the VPN to give agents access to the programs and applications needed within the home environment.

11. Challenges With At-Home Agent Technology
Coverage
Can wireless help?
Quality
Second line required for pure voice connection at appx $40/line/month
Security
Sufficient bandwidth calculated to the volume of forecasted volume

12. Two Corporate Travel Industry Trends Affecting IEEE
As the globalization trend accelerates, partnerships and sharing of data & calls, applications and information will become even more critical and call for global solutions
Travel 2.0 – personalization, contextual relevance
Planes, Trains and Automobiles came out 20 years ago. Many of the challenges we as travelers face today haven’t changed. But let’s fast forward to 2007: What happens now when you’re in that same situation? The last flight of the day is canceled, in a city far from home? Aside from the fact that few of us in this room would be running to a pay phone, let’s see how much our world has changed…
Mobile Access commercial
The challenges haven’t changed but it’s amazing to think about how much technology has. Now, we can give you instant access to find a hotel room – real time, last minute with live information sent direct to a web-enabled cell phone or wireless device. Our customers tell us this is a great tool that allows them to control their travel experience.
We call this mobile access – it’s part of OrbitzTLC. Our umbrella of services that include proactive traveler notifications – we’ve sent more than 80 million since 2003.
-7 out of 10 customers choose a cell phone as their preferred method of communication.
But it’s our society, and travelers as a whole that have come to rely on this type of wireless technology in our day-to-day live, and business travels.
Travel in 1987
Travel 2.0 in 2007

13. OrbitzTLC Mobile AccessSM
OrbitzTLC Mobile Access
Implemented on Orbitz for Business in March 2007
Check itineraries, flight status and last-minute hotel availability from any wireless device/Web-enabled cell phone
First introduced on Orbitz.com in August 2006
We call this mobile access – it’s part of OrbitzTLC. Our umbrella of services that include proactive traveler notifications – we’ve sent more than 80 million since 2003.
-7 out of 10 customers choose a cell phone as their preferred method of communication.
Just launched on OfB in 2007.
But it’s our society, and travelers as a whole that have come to rely on this type of wireless technology in our day-to-day live, and business travels.

14. Travel 2.0 - Reliance on Wireless Communications
Mobile Technology
OrbitzTLC Alerts
More than 80 million alerts since 2003
6 out of 10 travelers give us cell phone numbers

15. The Future of Corporate Travel and Technology
At-Home Agent Programs and Virtual Call Centers
Globally-enabled solutions in a wired and wireless environment
Travel 2.0 and telecommunication-enabled innovation