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How Customers Develop Factiva Products Ann Lee Special Libraries Association June 13, 2000
Customer as Product Developer Incorporating customer input into the design process How our customers have implemented creative solutions A new career for info pros
Destination Sites Reuters Business Briefing Dow Jones Interactive Factiva Integration Factiva Developer Server Software Factiva Links RBB Select Factiva Publisher
CONSTRUCTION JUSTIFICATIONDEFINITION ARCHITECTURE DESIGN TESTINGLAUNCH SUCCESS REVIEW FACTIVA Product Development Process PRODUCT RE-EVALUATION IDEA GENERATION Methods of Work
How Do We Collect Customer Input? Individual research interviews globally Field observations of users Usability testing of new product concepts Continuous loop
How we choose participants Various professional roles Users of different products All vertical markets represented Geographically diverse
Monitoring the Market Evaluations of current products globally Forecasts web access industry trends business climate -- flatter orgs, e.g.
What is important to users? Speed/response time/performance Post-processing of results User administration Company searching should be easy
What is important to users? One product that works for all levels Clear, simple labels for global audience Allow for customization Integrate content different types of sources internal and external
Factiva Integration Factiva Publisher
User Interface Default View Sneak Peak Factiva Publisher Back
Info Pro as Product Developer Greater choice of products Component-based purchases Customized for their environment Opportunity: not limited to out-of-the-box
Factiva Developer Objects
Back An Example of DJIs Content Objects at work
Info Pro as Product Developer Definition of results User needs Working with vendors Justification Implementation Evaluation
2008 EPA and Partners Metadata Training Program: 2008 CAP Project Geospatial Metadata: Intermediate Course Module 3: Metadata Catalogs and Geospatial One.
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© 2002 page 1Americas Field Conference 2003filename.ppt hp.com business- to-business (B2B) websites and B2B integration.
Interoperability Scenarios All Working Groups Meeting May, Rome, Italy.
28 February UN Meeting on Cartography and Geographic Information Science Matching User’s Needs to Technology - An Architectural Approach Chris Duhring.
Virtual Library: Managing Information Assets in a Global Company Larisa Brigevich Franklin Templeton Investments InfoToday 2003 New York May 7 th, 2003.
The System Development Life Cycle
W w w. f a c t i v a. c o m © 2002 Dow Jones Reuters Business Interactive LLC (trading as Factiva). All rights reserved. The Keys to Successful Strategic.
CHAPTER 6 SECONDARY DATA SOURCES. Important Topics of This Chapter Success of secondary data. To understand how to create an internal database. To distinguish.
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Strategic Research CHAPTER 6. 2 Strategic Research Strategic research –Information gathering process that enhances the design at a creative strategy level.
]. Website Must-Haves Know your audience Good design Clear navigation Clear messaging Web friendly content Good marketing strategy.
Copyright © 2009, SAS Institute Inc. All rights reserved. Creating a Practical Social Media Strategy for Authors, Customers, and Colleagues: A SAS Publishing.
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HOW DO INFORMATION SYSTEM SUPPORT THE MAJOR BUSINESS FUNCTION?
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