1. Repair Orders Harlem Automotive Technology

2. Writing a Repair Order Every vehicle brought into the shop should have a repair order written on it. This provides important information about the vehicle This can be thought of as a “Contract” for approved work to be performed

3. Form

4. Completing the Form We need to look at each section of the form, one at a time. While some things are obvious, certain parts may confuse the novice Service Writer. Let’s see what we have…

5. Who is the Customer? Joe Smith 12009 Happy Trail Hooten, Il 60000 Yes

6. What is the Make Model and Year? 1999Toyota Camry

7. Other Information

8. VIN Number? VIN number is given by the Manufacturer Consists of 17 digits, letters and numbers One of them is a check digit, so if you know the math involved, you can find phony VIN numbers These numbers help the technician find what is on the car, to better repair it More on this later…

9. VIN 1G3BR549BA6544511

10. Mileage? 57000

11. Labor Instructions

12. Operator Number Operator Number is YOUR assigned number, or initials. Mine was 7. So they knew who to pay (or, who to blame). 7

13. Labor Instructions Instructions on what you need to repair or service. The first line is usually entered by the Service Writer as instructions. After that line, the Technician writes in his findings and the repair. Brake noise R/f 7 Pads are worn

14. Order By “Order Written BY” is very important. It tells you who to see for more information.

15. Charges for Labor This area is for labor charges for the work, usually entered by the Service Writer.

16. Parts Used This area identifies parts used in the repair. You need to know How Many, Part Number and What it is called, and how much it cost. The last column… 1 1202557 Brake Pad 29 99

17. Part Cost (Wholesale) You would record what the part cost you. Why? 1 1202557 Brake Pad 29 99 15 55

18. Estimate Most states require you to give an estimate for the work. The rule of thumb is, if it is 10% over the estimate, they will not have to pay extra without an ok. This area is for obtaining additional ok’s.

19. Authorization

20. Total Cost

21. Cover yourself…

22. Don’t Forget! Keep a copy of the RO on file. Any complaints or additional work, in the future, a RECORD of what was done, Helps!

23. Q : What should appear in a repair contract? A : The repair contract, often called the repair order, is essential for getting a satisfactory repair job done on your car. The repair order describes the work to be done, and, once signed, creates a contract authorizing the mechanic to make the described repairs. The repair order should contain: the make, model, and year of your car; the repair date; an accurate description of the problem; a list of parts to be used and their charges; the amount of labor estimated to be needed (time to be spent fixing your car); the rate to be charged, either per hour or the flat rate to do the work; and your name, address, and telephone number. The mileage and repair date are important. They verify warranty terms and simplify service records. Also, your telephone number is critical should unexpected problems arise. If the mechanic cannot reach you, the mechanic has to decide whether or not to proceed, and you may have to live with the results of that decision. Note that in many states, if you do not sign the repair order, you do not have to pay for any services done by the mechanic.

24. VIN Number 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7 The first character vehicle identification number (VIN) serial number identifies the country from which the vehicle was manufactured. Second vehicle identification number digit specifies the manufacturer. Audi (A), BMW (B), Buick (4), Cadillac (6), Chevrolet (1), Chrysler (C), Dodge (B), Ford (F), GM Canada (7), General Motors (G), Honda (H), Jaguar (A), Lincoln (L), Mercedes Benz (D), Mercury (M), Nissan (N), Oldsmobile (3), Pontiac (2 or 5), Plymouth (P), Saturn (8), Toyota (T), Volvo (V).

25. More 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7 Second vehicle identification number digit specifies the manufacturer. Audi (A), BMW (B), Buick (4), Cadillac (6), Chevrolet (1), Chrysler (C), Dodge (B), Ford (F), GM Canada (7), General Motors (G), Honda (H), Jaguar (A), Lincoln (L), Mercedes Benz (D), Mercury (M), Nissan (N), Oldsmobile (3), Pontiac (2 or 5), Plymouth (P), Saturn (8), Toyota (T), Volvo (V).

26. Third vehicle identification number digit indicates the vehicle type or manufacturing division. 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

27. Fourth through eighth vehicle identification number digit reveals the vehicle features such as body style, engine type, model, series, etc. 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

28. The ninth vehicle identification number digit is a VIN accuracy check digit, verifying the previous VIN numbers. This is how the check digit works 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

29. STEP 1 Assign to each number in the VIN its actual mathematical value and assign to each letter the value specified for it in the following chart: ASSIGNED VALUES: A=1 G=7 P=7 X=7 B=2 H=8 R=9 Y=8 C=3 J=1 S=2 Z=9 D=4 K=2T=3 E=5 M=3 U=4 F=6 N=4 V=5

30. STEP 2 Multiply the assigned value for each character in the VIN by the position weight factor specified in the following chart: VIN POSITION AND WEIGHT FACTOR: 1st = 8 10th = 9 2nd = 7 11th = 8 3rd = 6 12th = 7 4th = 5 13th = 6 5th = 4 14th = 5 6th = 3 15th = 4 7th = 2 16th = 3 8th = 10 17th = 2 9th = check digit

31. STEP 3 Add the products from steps 1 and 2 and divide the total by 11. STEP 4 The numerical remainder is the check digit which would appear in the 9th position in the VIN. If the remainder is 10, then the letter "X" is used for the check digit.

32. Tenth vehicle identification number digit tells the model year. 1988 (J), 1989 (K), 1990 (L), 1991 (M), 1992 (N), 1993 (P), 1994 (R), 1995 (S), 1996 (T), 199 7(V), 1998 (W), 1999 (X), 2000 (Y)------2001(1), 2002 (2), 2003 (3) 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

33. Eleventh vehicle identification number digit reveals the assembly plant for the vehicle. 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

34. The twelfth to seventeenth vehicle identification number digits indicate the sequence of the vehicle for production as it rolled of the manufacturers assembly line. 1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 71 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

35. http://www.aftermarket.org/information/vin_decoder/vin_decoder.asp

36. Dat’s it!