1. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20041 ISO/TC 224 Service activities relating to drinking water supply systems and wastewater systems Chairman : Jean-Luc REDAUD – France Secretariat : AFNOR Contact: laurence.thomas@afnor.org

2. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20042 service standards …and not technical product or test method standards Guidelines and not “management systems” specifications supporting direct certification complementary to ISO 9001 & 14001 which deal with the quality and environmental management systems much more oriented towards performance values involving many “new” stakeholders (users, NGOs,….) ISO/TC 224 : a new type of ISO Standards

3. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20043 They will help to improve the dialogue among stakeholders develop a mutual understanding of responsibilities and tasks establish objectives locally adapted, complying with mandatory requirements laid down by the relevant authorities assess the quality of the services provided monitor the performances of the water utilities providing with methods and tools, but with only some examples of performance indicators (PIs) ISO standards will help improving: quality of water services and performances and efficiency of water utilities for both the interest of users and the protection of the environment

4. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20044  WG 1 Terminology (AFNOR – France)  WG 2 Service to user (AENOR – Spain)  WG 3 Drinking water (SCC – Canada and DSM – Malaysia)  WG 4 Wastewater (ON – Austria and KATS – Republic of Korea)  Ad Hoc Group (AHG) Developing countries (SNIMA – Morocco) ISO/TC 224 Organization

5. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20045 44 countries involved: 26 participating countries ( P – members ) and 18 observing countries ( O – members ) 8 international organizations AfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, WHO, World Bank Participation in ISO/TC 224

6. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20046 The ISO standards will be designed to assist the bodies responsible for providing the water services, and the public or private operator(s) they entitle for that purpose, for providing the users with a continually improving quality of service at optimal cost The ISO standards are to be applied on a voluntary basis The ISO standards are to be « globally relevant »

7. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20047 ISO 24510 Guidelines for the improvement and for the assessment of the service to users (service oriented standard) ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewater services (management oriented) ISO 24512 Guidelines for the management of drinking water utilities and for the assessment of drinking water services (management oriented) Three ISO standards in preparation :

8. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20048 “4.8 Quality of drinking water 4.8.1 Public health quality The user expects to be supplied with water that poses no threat to public health and complies with applicable local regulations and/or guidelines. Example of PI : Performance indicator: Total number of treated drinking water tests complying with the local regulations and guidelines in a year / total number of tests of treated drinking water carried out during the year x 100 Guideline: The operator or responsible body should include in a periodic report (e.g. the annual report) a summary of water quality related problems.” (*) as drafted in the CD submitted to TC enquiry in April 2005 ISO 24510 and water quality (*)

9. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20049 “4.2 Protection of public health The primary objective of a drinking water utility is to ensure a sufficient supply of safe and agreeable drinking water”. Sufficient supply means a quantity of drinking water available to the consumer in accordance with applicable national public health standards, regulations or guidelines taking into account the WHO sanitation Guidelines (see bibliography [8]) Safe drinking water means drinking water that has a quality in accordance with the applicable national health regulations taking into account the WHO Guidelines for drinking water quality (see bibliography [9]). (*) as drafted in the CD submitted to TC enquiry in April 2005 ISO 24512…some objectives for the drinking water utility (1) (*)

10. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/200410 “4.3 Provision of services (under normal and emergency situations) An objective of a drinking water utility is to ensure that under normal conditions drinking water is available on a continuous basis. The objective should be also to provide drinking water to critical customers or critical service areas during emergency situations and to restore service as quickly as possible when interruptions have occurred. (*) as drafted in the CD submitted to TC enquiry in April 2005 ISO 24512…some objectives for the drinking water utility (2) (*)

11. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/200411 September 2002 –- ISO/TC 224 1 st meeting, Paris (France) September 2003 – ISO/TC 224 2 nd meeting, Ottawa (Canada) April 2004 – ISO/TC 224 3 rd meeting, Daejeon (Korea) September 2004 – ISO/TC 224 4 th meeting, Rabat (Morocco) April – June 2005 – Committee Draft enquiry (CD) (TC memb) October 2005 – ISO/TC 224 5 th meeting, Berlin (Germany) OUPUT of the CD enquiry (>80% of the 25 P-members voted) CD 24510 (service to users) : 80% approval CD 24511 & 24512 (WW & DW) 95% approval A very clear consensus & encouragement for following up… ISO TC 224 work schedule: the way behind….

12. WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/200412 ISO TC 224 work schedule: the way ahead… 2006 April – Sept. : Draft International Standard enquiry (DIS) (all ISO members) 2006 March: 4 th World Water Forum in Mexico 2006 Nov 29th- Dec 3rd: ISO/TC 224 6 th meeting, Punta Del Este (Uruguay) 2007 April (latest) Final DIS enquiry (all ISO members) 2007 Sept: Publication of the ISO standards ?