1. GSC: Standardization Advancing Global Communications 9 Months and a meeting SOURCE:User Working Group Chairman TITLE:9 Months and a meeting AGENDA ITEM:3 CONTACT:k.iffour@normapme.com GSC11(06)_Userworkshop_08

2. GSC: Standardization Advancing Global Communications UWG GSC 10 Resolutions (1) 1) to encourage PSOs to implement a framework for end user involvement in the standards setting process; 2) 2) to encourage PSOs to promote the use of PSO user guides, including the Guide for ITU-T Study Groups considering end-user needs in developing Recommendations; 3) 3) to encourage PSOs to consider the impact of new technologies, particularly RFID and NGN technologies on users, and collaborate on raising consumer awareness on these technologies and standards in development; 4) 4) to encourage PSOs to provide education and training for user representatives so that PSOs can provide best practice in user advocacy. The training should contain skills development to assist both users and industry in the development of standards ; T 5) to support the user group in developing a general acronym and technical terms consolidated dictionary for presentation at GSC11;

3. GSC: Standardization Advancing Global Communications UWG GSC 10 Resolutions (2) 3 6) to encourage PSOs to create and implement a communication strategy between PSOs, users and user groups; recognising that portals greatly assist on-going collaboration; 7) 7) to review the GSC definition of types of users at the GSC-11 User Working Group and, in particular consider the relevance of whether Small Medium Enterprises (SME) should be included; 8) 8) to encourage PSOs to collaborate with and where appropriate send Liaison Statements to ISO/IEC JTC1 on user related issues and topics; 9) 9) to encourage PSOs to develop approaches to provide standardised information for users about equipment features and network services which assist accessibility; 10) to support the holding of a user workshop in conjunction with GSC-11; building upon the success of the User Workshop held at GSC-10.

4. GSC: Standardization Advancing Global Communications User WG Overview 18 Attendees. 17 Input documents presented and discussed Major Topics Discussed: Review of Resolutions from GSC-10 ISACC Presentation, The Privacy Debate (uwg_08) Review of User Definition Document (uwg_05) Sharing Information on User Interests from PSOs User Guides Revise ACIF CTN Acronym List (uwg_16) and ETSI List of Definitions and Abbreviations (uwg_10)

5. GSC: Standardization Advancing Global Communications User Definition Before –Residential Consumers –Business Users End users IT&T managers Managers –Users with special needs –Service Provider –Government departments Now –Residential Consumers –Enterprise Users End users Small and Medium-Sized Enterprises (SME) IT&T managers Managers - Users with special needs - Service Providers - Government departments

6. GSC: Standardization Advancing Global Communications New Resolutions (1) Personnally Identifiable Information Protection –To raise awareness of this situation by communicating this resolution to international standardisation bodies such as ISO/IEC JTC1 and the ITU to consider what actions could be taken to address this important matter including the possibility of establishing a distinct committee or working group with an appropriate scope and terms of reference; –To support standardisation activities in personally identifiable information protection; –GSC urges the PSOs to contribute to personally identifiable information protection.

7. GSC: Standardization Advancing Global Communications New Resolutions (2) Emergency to encourage standardisation of access to emergency services in places of public accommodation, e.g., elevator phones, alarms for nursing homes, house phones in hotels, hospital rooms and subway tunnels; User Focus to encourage PSOs to conduct user satisfaction surveys and harmonise the result of surveys; to encourage standard developers to consider human factors as a key priority;

8. GSC: Standardization Advancing Global Communications Planned Activities until GSC 12 Consolidation of CTN/ACIF Acronym list and ETSI List of Definition Revision of the Guide to Consumer involvement in standards setting Encourage ARIB and TTC to organise a User Workshop at GSC12, or a user panel in case of a symposium.

9. GSC: Standardization Advancing Global Communications Thank you for your attention