1. SHRM, PRINCE WILLIAM CHAPTER SEPT. 2,2015 8:00 TO 9:10 AM JULIA MORELLI AND LAURA PHELPS COACHING SKILLS @ WORK

2. LEARNING OBJECTIVES Participants will be able to: Describe what coaching is and is not Discuss organizational challenges and identify the benefits of coaching Apply one important coaching skill at work

3. WHAT IS COACHING? International Coach Federation Partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.

4. WHAT IS COACHING? Coaching Principles: Coach / client relationship is confidential Coach / client relationship is equal (no power differential) The client is the expert in his/her life Coaching supports the whole person Future focused Create lasting positive change Action oriented and outcome driven

5. COACHING IS NOT: TherapyDeals with healing pain, dysfunction and conflict within an individual or relationships ConsultingProfessionals retained for their expertise to diagnose problems and prescribe (and sometimes implement) solutions MentoringAn expert who provides wisdom and guidance based on his/her own experience TrainingBased on objectives set by the instructor/established curriculum

6. TYPES OF COACHING Organizational: Executive/leadership/business Small Business: Entrepreneurial or improvement Personal/Life: Vision or life purpose, relationships, wellness, ADHD, financial, etc. Career: Current or future

7. WHY ORGANIZATIONS USE COACHING Support executives Develop high potential employees and facilitate transition into management or leadership Identify employee core strengths and ways to best leverage them Address derailing behavior Increase the effectiveness of training programs

8. ADDRESSING TODAY’S ORGANIZATIONAL CHALLENGES Rapid change Inclusive, collaborative work environments Work / balance – avoid or manage burn-out Generational and cultural differences Telework, flexible schedules and technology Others?

9. EXERCISE In small groups discuss: In what situations or circumstances would coaching be beneficial in your organization?

10. BENEFITS OF ORGANIZATIONAL COACHING Improves employee and organizational performance Individual and organization benefit Maximizes employee potential Increases employee satisfaction and engagement Empowers employees Addresses gaps in knowledge, skills, confidence or resources Improves managerial skills: giving feedback, listening, etc.

11. Formal (establish contract w/ clear goals, commitment, expectations, accountability) Specified period or number of sessions Particular topic/goal with desired outcomes Client responsibilities clear What to expect from the coach Informal (using skills to address issues) Define role (manager/coach) Managers as more coach like Any one can use to be more effective COACHING PRACTICES

12. ICF CORE COACHING COMPETENCIES Set the Foundation Meet ethical guidelines and professional standards Establish the coaching agreement Co-Create the Relationship Establish trust and connection with the client Coaching presence Communicate Effectively Active listening Powerful questions Direct communication Facilitate Learning & Results Create awareness Design actions and set goals Manage progress and accountability

13. LISTENING EXERCISE Think of a challenge, difficult situation, or conflict you are facing in the workplace Turn to a partner and decide who will be the speaker/client (A) and who will be the listener/coach (B) Partner A will describe to Partner B the situation, the effect it has had personally, and in the workplace Debrief Switch roles Notice non-verbal language (body language)

14. ORGANIZATIONAL COACHING PROGRAMS Coaching programs may exist in different organizational arenas GMU examples – different purposes Internal/external What about in your organization?

15. IS COACHING THE RIGHT TOOL?  Is there a meaningful goal/something the individual or business wants to accomplish?  Does the individual or business have a clear idea of a desired outcome?  Is the client ready to devote the time and energy to making real changes? If the answer is yes, then coaching may be beneficial for growth and development.

16. ANY QUESTIONS? What will you remember and use?

17. RESOURCES ICF - http://www.coachfederation.org/http://www.coachfederation.org/ Harvard Business Review, “What Can Coaches Do for You?” January 2009, http://www.hbr.org http://www.shrm.org/education/corporatetraining/ pages/coachingskills.aspx http://www.shrm.org/education/corporatetraining/ pages/coachingskills.aspx http://ocpe.gmu.edu/programs/mgmt_org_dev/in dex.html http://ocpe.gmu.edu/programs/mgmt_org_dev/in dex.html Conflict Mastery: Questions to Guide You, Cinnie Noble, http://www.cinergycoaching.com/http://www.cinergycoaching.com/