1. Background of Performance Measures 1999-2000 identified 12 Performance Measures Baseline data collected in 1999-00 Performance Funding in 2000-01 Results reported annually in the NCCCS Critical Success Factors report

2. 12 Performance Measures from 1999-2000 until 2007 1.Progress of Basic Skills 2.Passing Rates on Licensure and Certification Examinations by First Time Test Taker 3.Goal Completion of Program Completers and Non Completers (discontinued) 4.Employment Status of Graduates (discontinued) --»

3. 12 Performance Measures from 1999-2000 until 2007 5.Performance of College Transfer Students 6.Passing Rates of Students in Developmental Courses 7.Success Rates of Developmental Students in Subsequent College-Level Courses 8.Satisfaction of Program Completers and Non-Completers with Programs and Service of the College --»

4. 12 Performance Measures from 1999-2000 until 2007 9.Curriculum Student Retention and Graduation 10.Employer Satisfaction with Graduates (discontinued) 11.Client Satisfaction with Customized Training 12.Program Enrollment (discontinued)

5. New Performance Measures 2007-08 (approved in August, 2007 and effective immediately) 1.Progress of Basic Skills 2.Pass Rates on Licensure/Cert. 3.Performance of College Transfer 4.Passing Rates in Developmental 5.Success Rate of Dev. in Subsequent College- Level 6.Student Satisfaction of Completers/Non- 7.Curr. Student Retention, Transfer & Graduation 8.Business/Industry Satisfaction w/ Services

6. New Performance Measures-- Criteria & CFCC’s Performance

7. √ 1. Progress of Basic Skills Students Standard: 75% of all adult literacy students are expected to progress within a level, complete a level or advance to next level. CFCC: 2006=78% 2007=79% 2008=77% 2009=77%

8. 2. Passing Rates on Licensure and Certification Examinations by First Time Test Takers To meet the minimum standard must have 80% aggregate institutional passing rate CFCC: 91% in 2006 & 92% in 2007; 93% in 2008; 93% in 2009 BUT… to qualify for PERFORMANCE FUNDING MUST ALSO have a minimum of 70% passing rate on any single reported exam. CFCC: met in 2006, missed 1 test in 2007; met in 2008; met in 2009 ACTION PLAN DEVELOPED FOR 2007

9. 3. Performance of College Transfers To meet the minimum standard 83% of transfers will have a 2.0 gpa or higher after two semesters at a 4-year college but, to qualify for PERFORMANCE FUNDING must meet below- The % of transfer students with a 2.0 gpa or higher after two semesters at a 4-year will equal or exceed the percentage of native students. Continued

10. 2006 Standard = 86.8% CFCC = 81.1% 2007 Standard = 86.2% CFCC = 80.4%: 76.6%- >24 sem hrs; 83.6%- Assoc. Degree recipients 2008 Standard = 87% CFCC = 84% (84% & 85%) 2009 Standard = 87% CFCC = 86% (86% & 86%)

11. 4. Passing Rates of Students in Developmental Courses Standard: 75% of students completing a developmental course will earn a “C” or better. CFCC: 2006-63% (Math-60%, English-67%) 2007-64% (Math-64%, English-63%) 2008-CIS Issue, standard waived for CFCC 2009-80% (Math-83%, English-76%)

12. √ 5. Success Rates of Developmental Students in Subsequent College-Level Courses Standard: There will be no statistically significant difference in the performance of developmental students as compared to the performance of students not required to take developmental courses. CFCC: Met in 2006 for Yr 04-05. *In 2007 NCCCS hadn’t developed the programming needed to collect data, so 20 schools didn’t meet the standard 2008-CIS Issue, standard waived for CFCC +4 *Source: Keith Brown, NCCCS

13. Standard for 2009- 80% of students who completed a developmental course in 2006-07 and completed subsequent college level course in 2007-08 will have a passing grade for the college level course. CFCC: 2009=81% (Math-86%; English-79%)

14. √ 6. Student Satisfaction of Completers & Non-Completers Standard: 90% Satisfaction Rate CFCC: 2006 = 96% 2007 = 98% 2008 = 97% 2009 = 97%

15. √ 7. Curriculum Student Retention, Transfer & Graduation Standard: 65% of the fall cohort will complete a curriculum program, still be enrolled, or transfer to another college by the following fall. CFCC: 2005 = 70% 2006 = 63% 2007 = 65% 2008 = 70% 2009 = 73%

16. √ 8. Business/Industry Satisfaction with Services Provided Standard: 90% of the businesses/industries surveyed will report satisfaction with CFCC services. CFCC: 2006 = 100% 2007 = 99% 2008 = 93% 2009 = 94%

17. NCCCS Results 2006-2007, 39 colleges achieved the “Superior” ranking and received Performance Funding 2007-2008, 7 colleges achieved the “Exceptional” ranking and received Performance Funding 2008-2009, 11 colleges received “Recognition of Exceptional Institutional Performance”

18. ACTION PLAN Problem: Possible causes for the problem: State our objective (at a minimum the objective will be to meet the standard): Specify strategies/procedures we plan to implement for reaching our objective: Specify the expected outcomes/criteria for success (with outcome to at least meet/exceed the standard): Attach responsibility for strategies to be carried out: What: When: Who: Assign oversight responsibility or accountability process (to make sure nothing falls through the cracks due to a change of personnel, etc.) What: When: Who: Finally, assess effectiveness of strategies and use results to make improvements

19. For more information about the Performance Measures and Standards, visit Cape Fear Community College’s Institutional Effectiveness web page at http://www.cfcc.edu/ie/measures. htm. http://www.cfcc.edu/ie/measures. htm