1. Results Based Accountability is made up of two parts: Performance Accountability about the well-being of CUSTOMER POPULATIONS For Programs – Agencies – and Service Systems Population Accountability about the well-being of WHOLE POPULATIONS For Communities – Cities – Counties – States - Nations

2. THE LANGUAGE TRAP Too many terms. Too few definitions. Too little discipline Benchmark Target IndicatorGoal Result Objective Outcome Measure Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Lewis Carroll Center for Language Disorders Make up your own jargon. Measurable urgent systemic indicators

3. DEFINITIONS Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? RESULT or Outcome or Goal INDICATOR or Benchmark PERFORMANCE MEASURE A condition of well-being for children, adults, families or communities. A measure which helps quantify the achievement of a result. A measure of how well a program, agency or service system is working. Three types: Population Performance Children born healthy Rate of low-birthweight babiesPercent ready at K entry Children ready for school crime rate Safe communities air quality index Clean Environment unemployment rate Prosperous Economy INDICATOR RESULT PERFORMANCE MEASURE Population Performance = Customer Results

4. Results – Indicators – Performance Measures in Amharic, Cambodian, Laotian, Somali, Spanish, Tigrigna, Vietnamese

5. Community Outcomes for Christchurch, NZ 1. A Safe City 2. A City of Inclusive and Diverse Communities 3. A City of People who Value and Protect the Natural Environment 4. A Well-Governed City 5. A Prosperous City 6. A Healthy City 7. A City for Recreation, Fun and Creativity 8. City of Lifelong Learning 9. An Attractive and Well-Designed City

6. Georgia Policy Council for Children and Families RESULTS ● Healthy Children ● Children Ready for School ● Children Succeeding in School ● Strong Families ● Self Sufficient Families

7. UK Every Child Matters – Children Act of 2004 Outcomes for Children and Young People Being Healthy : enjoying good physical and mental health and living a healthy lifestyle. Staying Safe : being protected from harm and neglect and growing up able to look after themselves. Enjoying and Achieving : getting the most out of life and developing broad skills for adulthood. Making a Positive Contribution : to the community and to society and not engaging in anti-social or offending behaviour. Economic Well-being : overcoming socio-economic disadvantages to achieve their full potential in life.

8. New Zealand Kruidenbuurt Tilburg, Netherlands Coventry, UK Georgia, US

10. The Matter of Baselines Baselines have two parts: history and forecast H M L History Forecast Turning the Curve Point to Point OK?

11. Source: Connexions Tyne and Wear, UK Newcastle, UK Revised 9 Nov 2007 Nov 08 – Jan 09 8.5

12. Christchurch, New Zealand Number of Graffiti Sites FY 2002 to FY 2009

13. Rebound

14. How much did we do? Program Performance Measures How well did we do it? Quantity Quality Effect Effort Is anyone better off? # %

15. How much did we do? Education How well did we do it? Is anyone better off? Quantity Quality Effect Effort # of students in school % highly qualified teachers # with high achievement scores % with high achievement scores

16. How much did we do? Drug/Alcohol Treatment Program How well did we do it? Is anyone better off? Number of persons treated Unit cost of treatment Number of clients off of alcohol & drugs - at exit - 12 months after exit Percent of clients off of alcohol & drugs - at exit - 12 months after exit

17. How much did we do? Commerce Tourism How well did we do it? Is anyone better off? Quantity Quality Effect Effort Number of information packages sent Unit cost per package Number of tourists Tourism market share

18. LR UR

21. How Population & Performance Accountability FIT TOGETHER

22. What you do for your customers (customer outcomes) …is your contribution to community quality of life. RBA Connection of Performance to Population Performance Population FPSI

23. 3 - kinds of performance measures. How much did we do? How well did we do it? Is anyone better off? RBA in a Nutshell 2 – 3 - 7 2 - kinds of accountability Population accountability Performance accountability 7 - questions from ends to means in less than an hour. plus language discipline Results & Indicators Performance measures

24. The Status of RBA 3. Est. 30,000 plus practitioners worldwide. 1. RBA used in over 40 US states. 2. RBA used in at least 10 countries Australia, Canada, Chile, Ireland, Israel, Moldavia, Netherlands, New Zealand, Norway, US, UK

25. “If you do what you always did, you will get what you always got.” Kenneth W. Jenkins President, Yonkers NY NAACP

26. THANK YOU ! Book - DVD Orders amazon.com resultsleadership.org KAMSA HAPNIDA ! 감사합니다

27. $360b