1. SCORE Greater Los Angeles

2. Good Afternoon! Welcome to the September Chapter Meeting!

3. * Welcome and Introductions * Joe Piasecki, Glendale New-Press Researching Mentor/Mentee's * Disaster Preparedness Training * John Doyle - Financial Projections Workshop Agenda

4. * Current Business Key Performance Indicators (KPI's) Leadership Conference * New Business Code of Ethics - Signature Required Mentor Certification 2014 Business Plan Agenda

7. Thank you for coming!

8. SCORE Greater Los Angeles

9. Executive Committee NamePosition Guy LangvardtPresident * Steven MarksExecutive Vice President * Dick MaderVice President – Administration and Secretary* John DoyleVice President – Finance *

10. Fundraising Team NamePosition Stu NewmarkChair David BerkusMember Dave OlsonMember

11. Legislative Committee (Speaker’s Bureau) NamePosition Guy LangvardtChair Steven MarksMember Barbara SchwartzMember Dick MaderMember John DoyleMember Philip WalkerMember Joel DavidsonMember

12. Marketing Committee NamePosition Robert KellermanMember Guy LangvardtMember Philip WalkerMember

13. Evaluation (Mentor Quality) Committee NamePosition Steve HurneyMember Tony WestMember Bob O’BrienMember Randy LashMember Dave CarterMember

14. Mentor Help Committee (Technology) NamePosition Sallie ShapiroChair Guy LangvardtMember

15. Special Events Committee NamePosition Nancy TaikoMember Guy LangvardtMember Philip WalkerMember

16. Volunteer Selection and Training Committee NamePosition Sallie ShapiroChair Barbara SchwartzMember Phil BindermanMember

17. Work Shop Committee NamePosition Jin HanChair Ward DavidsonMember Nancy TaikoMember Micah KirtzmanMember

18. SCORE Greater Los Angeles

19. Executive Committee Marketing Committee Volunteer Recruiting & Training Committee Evaluation Committee Program Committee Workshop Committee Fundraising Committee Legislative Committee Executive Committee

20. The Executive Committee, composed of chapter officers and members appointed by the chapter chair: Assists the chapter chair with the general supervision of chapter affairs between regular meetings, including setting the time and place for chapter meetings. Removes inactive and inadequate volunteers, unless the chair is authorized to do this by the chapter bylaws. Advises the chapter chair on policy, procedures and agency relationships. Executive Committee

21. Exercises the power and authority normally exercised by an Executive Committee, including advising the vice chair regarding governance of the chapter in the absence of the chapter chair. As delegated by the chapter chair assures that the chapter develops a written business plan, leadership succession plan, recruitment plan and outreach plan to comply with SCORE Association minimum standards. Executive Committee

22. Marketing Committee prepares a marketing program, including public relations and/or publicity, in compliance with the minimum standards, to assist the chapter in achieving its goals. Its specific responsibilities encompass: All aspects of SCORE chapter branding; including, but not limited to advertising (both print and electronic), public relations, women in business and community outreach program marketing. This includes assuring all SCORE branding by the chapter is consistent with all materials available from the SCORE Association office. Development of relationships with media personnel, including coordination of activities of all contracted public relations/publicity professionals. Marketing Committee

23. Oversight of the visual presentation of the Web site and chapter printed materials with input on content. Coordination with the chapter chair and/or Executive Committee in the development of the annual marketing budget and the annual strategic plan. Participation with other chapter volunteers in organizing and implementing client relations such as client satisfaction surveys and client development activities, internal chapter communications and special events. Marketing Committee

24. The Volunteer Recruiting and Training Committee, in compliance with the minimum standards, identify needs and establish priorities for the recruitment and training of volunteers as desirable for the chapter. It also: Maintains and implements a written recruitment plan that inventories the mix of current chapter volunteers’ backgrounds and skills and then targets recruitment efforts to fill the gaps and anticipated needs to ensure the chapter can meet the service requests of its clients and the business community they serve. Volunteer Recruiting & Training Committee

25. Develops and implements ways to attract and recruit talented volunteers representing the races and ethnicities served by the chapter to attain a gender mix that is consistent with SCORE Association guidelines. Coordinates the recruiting program with other committees. Solicits the support and participation of all volunteers in the program. Establishes procedures for interviewing applicants for SCORE membership. Volunteer Recruiting & Training Committee

26. Conducts ongoing counselor training to improve counseling techniques and ensure currency of counseling skills, including available resources and SBA programs. Works to raise awareness that training and development are a continuing responsibility of all volunteers. Conducts a new volunteer orientation to ensure a professional and complete introduction to SCORE. The orientation must contain information on the different roles of the chapter, district and association office as they relate to the volunteer. It also must introduce the chapter bylaws, business plan, the Code of Ethics and Conduct, the SCORE Operating Manual (SOM) and the Volunteer Center Web site. The new volunteers must be assigned a mentor for their provisional period. Volunteer Recruiting & Training Committee

27. Ensure that the new volunteer completes the SCORE Online Orientation Program. Ensure that the new volunteer completes the online SCORE 5-Step Counseling Process. Volunteer Recruiting & Training Committee

28. The Evaluation Committee establishes and maintains, in compliance with the minimum standards, effective procedures to review and evaluate the performance of volunteers in their counseling, business training sessions and other chapter activities to ensure that the chapter provides top-quality service. The Evaluation Committee also: Applies, in those procedures, guidelines for the effective use of volunteer skills and their evaluation as set forth in the SOM and in other publications and programs available from the SCORE Association office. Evaluation Committee

29. Discusses deficiencies and needed improvements in counseling, business training, chapter management and other chapter operations with chapter officers and volunteers so that proper corrective actions can be taken. Conducts a review of chapter volunteers to identify inactive and less effective volunteers who should be removed from the chapter or assigned to other chapter duties. Recommends those who should be considered by the Executive Committee for special awards. Evaluation Committee

30. The Program Committee plans programs for regularly scheduled chapter meetings, ensuring that discussion of, or questions about, SCORE operations, current new programs and the SOM provisions are on the agenda. In addition, the Program Committee should sponsor a training session on a selected subject at every chapter meeting, separate and apart from the regular business meeting and any presentation by an invited speaker. Chapters should also recommend topics and speakers that will further volunteer training. The Program Committee: Secures knowledgeable speakers on pertinent topics of benefit to volunteers. Program Committee

31. Organizes special features such as panel discussions, role- playing, case studies and audio and visual programs. Arranges for presenting SBA and SCORE training materials developed by or available from the SCORE Association office. Program Committee

32. The Workshop Committee continuously reviews and reports to the chapter on the feasibility of offering workshops and similar events on subjects that would be helpful to the business community. The Workshop Committee also: Plans for workshops or similar events, including obtaining chapter volunteers and others as speakers, developing effective publicity, determining appropriate charges, finding facilities and arranging for materials and handouts. Works with the chapter Marketing Committee to arrange necessary and appropriate publicity for events. Works with SBA officials and other community resources to develop and present workshops. Workshop Committee

33. Cooperates with the SBA, as needed, in providing assistance for SBA-sponsored events. Conducts workshops and similar events. Ensures that volunteers are available at workshops for clients seeking assistance. Arranges for the collection and handling of fees and maintains accurate records of disbursements, with all surplus funds going to the chapter treasury. Assures workshop information for reporting on Form 888, Management Report Form is captured. Workshop Committee

34. Ensures that an attendee list or sign up sheet is completed for each workshop and is retained by the chapter for four years. Ensures that evaluation forms are prepared and made available to all attendees. Ensures that attendees are reported properly per the definitions of workshop. (see Chapter 5) Considers whether the events should be co-sponsored with other organizations and arranges details of the collaboration if approved. Ensures that SCORE’s name is prominent in all publicity and that the chapter receives its fair share of any workshop proceeds when co-sponsoring a workshop. Workshop Committee

35. The Fundraising Committee, in compliance with the minimum standards, identifies the need for and sources of additional income. The Fundraising Committee: Develops fundraising strategies. Conducts ongoing fundraising efforts to ensure that the chapter’s future operation for one year is maintained. Contacts and follows up with potential donors of funds and in- kind support. Fundraising Committee

36. The Legislative Committee, in compliance with minimum standards, is responsible for contacting federal government offices to report on the activities of the chapter. The Legislative Committee: Conducts and reports at least one face-to-face contact per year with members of the U.S. House of Representatives or their staff for each congressional district served by the chapter; coordinates, within the SCORE district, visits with members of the U.S. Senate. Legislative Committee

37. Reports on Form 23, Congressional Contact Report, to the SCORE Association office all face-to-face contact with U.S. senators, U.S. House of Representatives or their staff. Maintains contact with state and local governmental offices and legislators. Legislative Committee