2 Business DocumentsIn a business environment, people use documents to communicate with others.Business documents can include:LettersMemosNewslettersProposalsResumes
3 Contents of Business Letters You will all need to prepare a business letter at some point!RequestsInquiriesConfirmationsAcknowledgementsRecommendationsNotificationsResponsesInvitationsOffersReferralsComplaints
4 Block Style There are two types of Business Letters. Business Letters (Letterhead)Personal Business Letters (Without Letterhead)When all parts of a letter (including paragraphs) begin at the left margin, the document is arranged in BLOCK STYLE format. Block is widely used for both personal and business correspondence.MARGINS:Top: 2.00Bottom: 1.00Left/Right: 1.00
5 Basic Parts of a Business Letter Return Address: In Business Letters, the Letterhead (return address) includes a company name, street address, city, state and ZIP code.Date: In Business Letters, key the date at the top margin (2.00)Letter Address: Key the first line of the letter address a QS (Quadruple Space) below the date.A personal title (Miss, Mr., Mrs., Ms.) or a professional title (Dr., Lt., Senator) is typically used before the receiver's name.
6 Basic Parts of a Business Letter Salutation: Key the salutation (greeting) a DS (Double Space) below the letter address.Body: Begin the letter body (message) a DS below the salutation. Single space and block the paragraphs with a DS between them.Complimentary Close: Key the complimentary close (farewell) a DS below the last line of the body.Name of writer: Key the name of the writer (originator of message) a QS below the comp close.A job title or department name may be keyed on the line with the writer’s name, separated by a comma, or it may be keyed on the next line at the left margin.Signature Block: Sign your name in the QS after Complimentary Close.