1. Senior Design, Spring 2001 Pediatric Dental Office Simulation: Patient Scheduling System Presented By: Erin Hopper Meagan Simmons Abby Sly

2. Senior Design, Spring 2001 The Problem Dr. Roy Green of Ft. Myers, Florida approached our team to evaluate the efficiency of his current block scheduling system with regards to:  Chair Idle Time  Server Idle Time  Patient Waiting Time

3. Senior Design, Spring 2001 The Current Problem Scenario  Patient Volume  Staff Resources  Chair Use  Procedure Distribution (Dr. Hours)

4. Senior Design, Spring 2001 The Current Problem Scenario: Categorization of Procedures RC : Regular Check-up OP : Regular Restorative PM: Oral Sedation IM : Intra-muscular Sedation

5. Senior Design, Spring 2001 The Current Problem Scenario: Block Scheduling  Horizontal  Treatment Dependent  Deterministic  Dynamic

6. Senior Design, Spring 2001 Block Scheduling Example

7. Senior Design, Spring 2001 Approach to Problem Using ProModel simulation software, we created the current block scheduling system used by Dr Green’s practice.

8. Senior Design, Spring 2001 Assumptions in Model Creation  Patient Arrival  Staff Behavior  1/1/1 Ratio  Independent Sessions  Emergencies

9. Senior Design, Spring 2001 Influential Historical Data  Variability within Procedure Time  Variability due to Dentists  Distribution of No-Shows

10. Senior Design, Spring 2001 Simulation Flowchart Waiting Room/ Entrance to Office Decision on Chair Exit Office Chair 1Chair 2Chair 3Chair 4Chair 5Chair 6 Dentist/Hygienist Holding Area

11. Senior Design, Spring 2001 Simulation Snapshot Please stand by for a demonstration of the Simulation Model built on ProModel ® …

12. Senior Design, Spring 2001 Results of Current Scenario: Chair Idle Time

13. Senior Design, Spring 2001 Results of Current Scenario: Resource Idle Time

14. Senior Design, Spring 2001 Results of Current Scenario: Patient Wait Time 93.45% 13.28%

15. Senior Design, Spring 2001 Sensitivity Analysis: 3 Scenarios  Scenario (1): Addition of an Extra Dentist  Scenario (2): Addition of an Extra Chair  Scenario (3): Addition of both an Extra Dentist and Chair

16. Senior Design, Spring 2001 Results of Varying the Model:

17. Senior Design, Spring 2001 Recommendations Best Scenario: ADD A DENTIST Decrease in Dentist Idle Time Decrease in Chair Idle Time Decrease in Patient Waiting Time

18. Senior Design, Spring 2001 Critiques Account for: Patient Volume Pediatric Dentist Duties Appointment Call-In Procedure

19. Senior Design, Spring 2001 Conclusions We feel our recommendation of incorporating another pediatric dentist in Dr. Green’s practice will improve the quality of patient care while increasing profitability.

20. Senior Design, Spring 2001 Thanks Dr. Green Baylor Health Services ProModel Technical Support