1. TM121-Train-the-Trainer June 10, 2009

2. Presenters Rachel R. Medina LSNTAP

3. Objectives for Today Introduction: How do we learn? Highlight insights from LSC & LSNTAP Tech Surveys Learn how to assess technology skills Reveal practical solutions for putting a training program in place

4. Section 1: How do we learn?

5. Why talk about learning styles?

6. AudioVisualTactile THE TRADITIONAL ABBREVIATED VIEW OF LEARNING STYLES

7. Moving beyond the traditional concepts…

8. True or False? All youth are digital natives FALSE Digital natives share a common culture TRUE For more information on the topic of digital natives visit the Berkman Center for Internet & Society: http://cyber.law.harvard.edu/research/digitalnatives

9. Digital Natives vs. Digital Immigrants Native Twitch Speed Parallel Processing Random Access Graphic First Connected Active Payoff Fantasy Technology=Friend Immigrant Conventional Linear Processing Linear Thinking Text First Stand Alone Passive Patience Reality Technology=Foe

10. Section 2: LSC and LSNTAP Survey Highlights

11. Insights from LSC Survey Training Only 61% of grantees reported conducting a periodic organization-wide assessment of training needs. At least annual training for program staff was reported by 85 to 90% At least annual training for IT staff was reported by 53 to 67%.

12. Insights from NTAP Survey Training Vast majority of programs are offering fewer than 3 tech trainings per year.

13. Insights from NTAP Survey Training Internal tech trainings not addressing basic needs Orgs Reporting Advanced Word Processing Training Orgs Reporting Advanced Word Processing Training is Needed 6% 24%

14. LSC Baselines Assessment Training & support Effective use of technology to deliver training Take advantage of national training venues

15. LSC Baselines - Assessment Organizationwide Individual

16. LSC Baselines – Training & Support IT Staff On-going Maintain Capacity All Personnel SystemsSoftware Attorneys & Admins Substantive Law Legal Skills Policies & Procedures

17. LSC Baselines – Effective Use of Technology to Deliver Trainings

18. Other Options Include: IntranetWikiGoogle Site Resources Encouraged Legal MeetingsNational Trainings (LSNTAP) On-Demand Packages Encouraged On-LineDVDsPodcasts

19. Section 3: Conducting Assessments

20. Assessing the Individual Determining competency Something you do before you hire someone Determining needs Something you do to maintain competency in existing employees

21. Wait…before you assess… Identify skills needed for each job description Rank the skills as to their importance Assess / take survey Prioritize training

22. Job Description/Skills Matrix Litigation Paralegal Rank 1-immediate 2-w/in 2 months 3-this year Suggested Training in-person formal online recorded training written tutorial schedule time with buddy or resident expert CMS Skills: 1. 2. 3232 written tutorial online MS Word 1. Table of Authorities 2. Mail Merge 1313 recorded training & time w/resident expert written tutorial E-mail & Calendaring1In-person formal on __ (date)

23. Determining Needs A varied approach may be necessary Annual Formal Survey Electronic Suggestion Box Voluntary Quizzes

24. Setting up a simple survey in Google Docs

26. Section 4: Training Program Strategies

27. Random Thoughts From Around the Web… I am a Digital Immigrant and even I cannot stand when I am forced to attend boring classroom lectures on how to use a Software tool… Plain digitized text on screen with image, colour, and some interactivity will not work with the Digital Natives…we need to be more creative…Wikis, Podcasts, Video, [and] SecondLife can be used to give Digital Natives a rich learning experience.

28. It should not be assumed that an instructor is delivering the message, skills, instruction… Through facilitators…[like blogs, RSS readers, IM, twits] we are not waiting around for people to create content. …use an approach that would cater to the needs of both [natives & immigrants]….the course must give ample possibilities to explore and learn. The course must also have ample guidance and instructions for someone who will not be comfortable learning on his/her own.

29. Training Subject matter? Prioritize from assessment tools Trainer? What trainer? Develop specialty persons from within the staff

30. Training Venue & Length: Formal Venues: In-person training sessions Job orientation or new system or software orientation Online sessions: Suggest NTAP trainings for employees Use Legal Meetings to record short clips Wiki, Basecamp, or Google Site: Tips for each category of software or technology – sections to be developed by specialty persons

31. Training Informal Venues (one-on-one assistance): Buddy system Resident Experts NTAP Help Desk Why is providing access to quality one-on-one assistance crucial? 1. One-on-one assistance is often needed when obtaining the knowledge is relevant to immediate work at hand. 2. A higher degree of learning is likely to take place when the material is relevant.

32. So youve decided to have an in- person session….now what? Ratio of time allotted for information to time allotted for practice should be 30:70 Dont plan to cover more than 3 things!

33. Things to think about when preparing your training program… Staff /Skill Profile Who is the target audience? What are their skills and motivation level? What training has staff requested? What is specific, observable data that indicates that training is needed?

34. Things to think about when preparing your training program… Agency Training Systems In the past, how has training been delivered? On a scale of 1-5, how successful would you say past training has been? What is your budget for training? Is it flexible? Are you raising money for training? How do your staff learn best?

35. Things to think about when preparing your training program… Training Objectives What areas of inefficiency do you have as a staff that training could improve? What do you want to be included/covered in the training? If training was successful, what would be the outcome? What is the problem/need to be addressed through training?

36. Things to think about when preparing your training program… Training Logistics Do you have time allocated for organized technology training for your staff? By what date do you want staff to be able to use software, systems, etc.? Do you have someone on staff who could deliver training? Do you know of other nonprofits who could recommend a trainer or a class?

37. Resources – Learning Styles Learning Style Self-Assessments: http://www.ldpride.net/learning-style-test.html http://adulted.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=ad ulted&cdn=education&tm=199&f=10&su=p897.4.336.ip_&tt=2& bt=0&bts=1&zu=http%3A//agelesslearner.com/assess/learningstyl e.html http://adulted.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=ad ulted&cdn=education&tm=199&f=10&su=p897.4.336.ip_&tt=2& bt=0&bts=1&zu=http%3A//agelesslearner.com/assess/learningstyl e.html Adult Learners: http://honolulu.hawaii.edu/intranet/committees/FacDe vCom/guidebk/teachtip/adults-3.htm http://honolulu.hawaii.edu/intranet/committees/FacDe vCom/guidebk/teachtip/adults-3.htm

38. Resources - Assessment Microsofts Assessment tools/quizzes: http://office.microsoft.com/en-us/help/FX100485331033.aspx LSNTAP Microsoft Word Self-Assessment: http://spreadsheets.google.com/a/lsntap.org/viewform?hl=en&for mkey=clpObWxEQV92MktrLVdLTmdmWlBndVE6MA.. http://spreadsheets.google.com/a/lsntap.org/viewform?hl=en&for mkey=clpObWxEQV92MktrLVdLTmdmWlBndVE6MA Construct your own quizzes Helpful tips regarding formulating questions: http://www.nwlink.com/~donclark/hrd/isd/develop_test.html#tes t_types http://www.nwlink.com/~donclark/hrd/isd/develop_test.html#tes t_types

39. Resources – Technology Training Check out the LSNTAP Tech Library: http://lsntap.org/techlibrary Other Microsoft Tips: http://wordprocessing.about.com/ http://spreadsheets.about.com/

40. Resources - Planning Training Resources: http://www.techsoup.org/learningcenter/traini ng/archives/page10100.cfm http://www.techsoup.org/learningcenter/traini ng/archives/page10100.cfm Training Needs Planner: http://www.rttworks.com/images/downloads/T rainingNeedsPlanner.pdf http://www.rttworks.com/images/downloads/T rainingNeedsPlanner.pdf

41. THANK YOU Dont forget to complete our survey Rachel R. Medinarachel@lsntap.org Training Coordinator LSNTAPrachel@lsntap.org