1. What Does the Library Know About the Library What Does the Library Know About the Library? Data Farm Update

2. What Does the Library Know About the Library Web Pages Served 1995-2001 from www.library.upenn.edu 3-month moving averagewww.library.upenn.edu

3. What Does the Library Know About the Library Service Event Data Farm Schematic ca. 2002 Asynchronous Processes and Formatted data Logging Network File Storage Static html display Staff Raw data File

4. What Does the Library Know About the Library Service Event Farmer1 Query interface Data Farm Schematic Today Asynchronous Processes and Formatted data Applications Network File Storage Static html display Staff Logging

5. What Does the Library Know About the Library Online Catalog (sessions) 500,000 (est.) 507,000 Penn Library Image Collection (views) 268,779 306,200 Library FAQs (queries) 93,248 na Blackboard (logins)1,526,1231,272,186 Blackboard course documents (views)1,522,634 na Blackboard sites created 1,839 1,362 Reference Resources & E-journals (logins) 2,827,0812,325,257 Use of Electronic Services, Overview

6. What Does the Library Know About the Library Total Logins LICENSED PUBLIC TOTAL | 1-yr chng 2,419,072 408,009 2,827,081 | 22% LOGIN COUNT PCT. CML.PCT. E-journals (licensed sources) 1,142,117 40.4% 40.4% Databases (licensed) 1,088,828 38.5% 78.9% Public Web (non-government) 272,693 9.6% 88.6% E-books (licensed) 111,790 4.0% 92.5% Library-created Online Research Guides 106,904 3.8% 96.3% Geographic and Government Info. and Data 52,123 1.8% 98.1% public web 28,412 1.0% licensed sources 23,711 0.8% Other resources 50,389 1.8% 99.9% Image Databases (licensed) 2,237 0.1% 100.0% Total Logins (licensed and public sources) 2,827,081 100.0% Use of Electronic Reference Sources & E-journals

7. What Does the Library Know About the Library E-Resource Use by On-Campus Domains

8. What Does the Library Know About the Library Licensed E-Resource Use on the Library Subnet

9. What Does the Library Know About the Library E-Resource Use by School Subnets

10. What Does the Library Know About the Library FY2004 FY04/03 change Multi-Year Aver Change General Circulation (non equipment) 359,0272.7%3.2% Reserve Book Circulation (non-equipment) 64,6620.3%-3.4% Video Circulation32,75452.1%91.1% Sound Recordings15,55138.1%8.2% Copiers Page Output3,301,576-18.7%-14.20% Printers Page Output1,577,16429.6%56.0% Laptop Circulation22,67340.5%72.6% Items Supplied from HDSF11,28312.7%23% InterLibrary Lending Items Borrowed36,43210.6%7.3% InterLibrary Lending Items Lent20,417-17.6%-2.8% BorrowDirect Items Borrowed27,74226.9%99.0% BorrowDirect Items Lent17,20293.0%85.0% EZBorrow Items Borrowed0na EZBorrow Items Lent2,220na Use of the Physical Library, Trends

11. What Does the Library Know About the Library FY2004 FY04/03 change 5-Year Change (avr.) Graduate Students 148,322 3.7%2.1% Undergraduates 137,510 -1.0%1.4% Faculty 41,792 3.0%7.8% University Staff 37,343 16.5%11.7% Student Carrels 13,377 9.9%1.6% Medical Center Staff & Affiliates 3,893 12.7%0.6% Use of the Physical Library, Trends

12. What Does the Library Know About the Library Instructional and Reference Services, Trends SessionsParticipants Course-Related Instruction340 6,182 Library Orientation377 7,520 Instruction Total71713,702 1-Yr. Change2.7% 3.4% 5-Yr. Change<1% 4.8% Individual Research Consultation 3,118 | 45.2% 1-yr. change in reporting Reference Queries at Service Points220,300 | -9.5% 5-yr. change Instructional Sessions 882 796 1,678 1.1 Consultative Sessions 1,410 1,095 2,505.4 Session Hrs. Prep Hrs. Total Hrs. Prep/Session

13. What Does the Library Know About the Library Documents with no views: 3,154 Total Posted: 6,133 Webdoc Usage, 7/29 – 10/5/2004 New Data Feeds

14. What Does the Library Know About the Library Leveraging Data Feeds: Workflow Management