1. Active Role in Health Care This program and materials were in part funded and performed under contract number HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative. Taking an active role in your health care.

2. Health Literacy The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions. (Ratzan and Parker, 2000) Functional health literacy is the ability to apply reading and numeracy skills in a health care setting. 2

3. Health Literacy Health Literacy * 3 2 General literacy. Experience with health system. Complexity of information. Cultural and language factors. How information is communicated. Aging.

4. Adult Health Literacy Use it or lose it! Average adult reads 3-5 grade levels below highest grade completed.

5. What can help?? 5 SPEAK UP program. AHRQ.gov website. Partnership for Clear Communications. Programs such as these.

6. Engage for Health

7. What is Patient & Family Engagement? An approach to the planning, delivery and evaluation of health care that grounded in mutually beneficial partnerships among patients, families and health care providers A core component of an organization’s health care delivery system which provides a strong foundation that leads to successful outcomes for patients

8. HAP Serves as a Guiding Force Our Patient & Family Engagement Philosophy: Human Interactions See the Person, Not the Patient. True Partnership Empowerment for all. Respect and Dignity Response to individual choices and preferences. Open Communication Movement toward transparency.

9. Driving PFE Innovation Through

10. Take an Active Role in Your Health Care This program and materials were in part funded and performed under contract number HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative. Taking an active role in your health care.

11. Engage for Health 3 What is engagement? Listen Understand Ask questions Why is engagement important? Better health and satisfaction 11

12. Staying Engaged Engage for Health Tips to stay engaged: Take a friend or family member with you Write things down Repeat back what you’ve heard Ask questions

13. Importance of Communication “The single biggest problem in communication is the illusion that it has occurred.” —George Bernard Shaw Engage for Health

14. Engage for Health 2 Questions are the Answers: URLURL for AHRQ Waiting Room Video 14

15. Engage for Health 5 15 3 Types of Questions: What is this test for? What are my choices? Why do I need this treatment? Why do I need to decrease my salt? How often do I need to take the medication? How do you spell the name of that drug?

16. What did you Hear? What Did You Hear? Engage for Health

17. Role Play 17 Goal – to partner with local health care provider: –Hospitals –Primary Care Physician Practices –Post-acute Care –Other providers in area Provider will fulfill the role of the provider for the group role play

18. Role Play: Patient 18

19. Role Play: Health Care Provider 19

20. Role Play: Observer 20

21. Resources 21 Getting Started Sheet Slide Show with notes Role Play Cards Additional Resources handout Notepads and additional resources are available from AHRQ.gov

22. Engage for Health This program and materials were in part funded and performed under contract number HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.