1. 1 Breakthroughs in Healthcare Workforce Development February 18, 2010 Milwaukee, WI Carol Grady, Vice President

2. 2 Healthcare Training Institute July 2009 7 partners (4 hospitals, 2 long term care, 1 human services) Services: ESOL, pre-college, computer, coaching and GED Funded by Employers and SkillWorks –255 participants, employer funded –200 participants, SkillWorks funded

3. 3 English for College Tutoring Coaching College Readiness NursingAllied Health Student Support Colleg e Computer Training College Prep ESOL GED/ABE Healthcare Training Institute

4. 4 Working paradigm… best practices 1) Employers are the customer 2) Business needs drive the process 3) Employers need education about adult learning 4) Community colleges must be a real partner 5) Someone must be steering the boat 6) Funder must think outside the box

5. 5 Employers Employers are the customer –Employers are the gateway to participants –Employers have the ability to hire, promote, retain and engage employees in education –Employers need skilled worker

6. 6 Business Needs Business needs drive the process –Vacancies and hiring criteria –Employer expansion or layoff –Critical issues in the hospitals H1N1 (hand sanitizer) Sick calls (class cancelled) –Computer training Microsoft office certification Basic computer class

7. 7 Educating the Employers Education of employers on adult learning –Transparency –Length of time –Pre and post testing –Curriculum –Examples (DOE, Citizenship, SkillsTutor)

8. 8 Community Colleges Community colleges must join in partnership –Member of Advisory Team –CBOs and employers are the customer of the community college –Working adults are different –Aligning services –Revenue for community college

9. 9 Leadership Someone must be steering the boat –Daily decisions –Weekly reporting –Monthly adjustments –Quarterly outcomes –Yearly accountability Consider… Staffing Systems Coordination Time A stake in the game Skills of an intermediary Can you lead by committee?

10. 10 Funders Funding to expand Funding to meet needs Services that are employer driven Systems change through intermediary and partnership Not always neat and tidy…

11. 11 Healthcare Training Institute Partnership Advisory Team Services & Lessons Learned Goals and Outcomes

12. 12 Partnership Marketing tools Needs assessment Individualized approach Shared classes Mayor endorsed Community space Good PR

13. 13 Advisory Team Meet as a team 6 times a year Leadership from each organization Healthy competition Shared goals…common purpose Agenda for the meeting –Best practices –Systems change –Progress report –Education of group

14. 14 Services Why these services? ESOL - employer need, employers pay _______________________________________ Pre-college - need by all employers for Nursing and Allied Health Computer - need identified by two employers Coaching - JVS companion service to pre-college GED - not a primary service, increases range of services

15. 15 Service delivery best practices 1)Assessment, assessment, assessment 2)Academic coaching is critical 3)Hybrid design for pre-college class 4)Time is everything, move them quickly

16. 16 Goals SkillWorks Outcomes (5 year grant)1/2009-12/2013 Year One 1/2010 # of Enrolled (unduplicated)360166 # of Incumbent Participants310159 # of Pre Employment Participants507 # Passed Entrance Exam (CPT, TEAS, C.N.A. req.)15017 # Enrolled in Post Secondary Program20049 # Receiving Post Secondary Certificate/Degree1389 # of Participants Attaining a Skilled Credential4010 # of Participants Attaining a Promotion979 # of Participants Receiving a Wage Increase:9722 # of Participants Attaining New Employment:300

17. 17 Final Thoughts Celebrate Highlight programs, services and participants Engage organizational leadership Engage city leadership Publicize