1. It is My Profession Billie Taylor, CPOT, COA, ABOC, NCLE Lynn Lawrence, CPOT, ABOC

2. Compassion Com ( Latin meaning with or together)…pass means to move from one state to another… ion means condition or action… Com ( Latin meaning with or together)…pass means to move from one state to another… ion means condition or action… Compassion…to spare, to love, especially to find, have, shew and to obtain mercy, have pity, sympathy for someone in distress Compassion…to spare, to love, especially to find, have, shew and to obtain mercy, have pity, sympathy for someone in distress Passion will drive you there, but compassion will cause you to act and do something….directed passion with a purpose…you must get outside of yourself, your feelings, it is about someone other than you… Passion will drive you there, but compassion will cause you to act and do something….directed passion with a purpose…you must get outside of yourself, your feelings, it is about someone other than you…

3. Congrats! Para of the South 2010 From West Virginia From West Virginia Belinda Coberly The other lady is her sister…just kidding, its her daughter Tess!

4. Communication While attending a marriage seminar on communication, David and his wife listened to the instructor declare, “It is essential that husbands and wives know the things that are important to each other.” While attending a marriage seminar on communication, David and his wife listened to the instructor declare, “It is essential that husbands and wives know the things that are important to each other.” He addressed the man, “Can you describe your wife’s favorite flower?” He addressed the man, “Can you describe your wife’s favorite flower?” David leaned over, touched his wife’s arm gently and whispered, “Pillsbury All-Purpose, isn’t it?” David leaned over, touched his wife’s arm gently and whispered, “Pillsbury All-Purpose, isn’t it?”

5. Overview Cont… Define Professionalism Define Professionalism Opportunities within the profession Opportunities within the profession Elements of Professionalism Elements of Professionalism Hindrances to Professionalism Hindrances to Professionalism How to instill professionalism at work How to instill professionalism at work How to get others to see you as a professional How to get others to see you as a professional

6. Professionalism Webster: the conduct, aims, or qualities that characterize or mark a profession or professional individual Webster: the conduct, aims, or qualities that characterize or mark a profession or professional individual Lynn: someone that has learned a skill, understands it’s importance, and continually strives to improve upon it through education and on-the-job training Lynn: someone that has learned a skill, understands it’s importance, and continually strives to improve upon it through education and on-the-job training Sports, medicine, law, technical skills, Sports, medicine, law, technical skills, When you fail the entire profession takes a hit!

7. Professionalism is: Having an awareness of how your actions, body language, and words affect others Having an awareness of how your actions, body language, and words affect others Being accountable for one’s action Being accountable for one’s action Learning to master skills of the trade Learning to master skills of the trade Leading by your example Leading by your example Having a passion that cannot be stopped Having a passion that cannot be stopped

8. Professions have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior. have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.

9. Professionalism Describes a certain type of behavior in the workplace Describes a certain type of behavior in the workplace Based on our values and understanding of our professional roles Based on our values and understanding of our professional roles Evidenced in our behavior Evidenced in our behavior Becoming an expert Becoming an expert

10. Where do we start? What does professional mean? An occupation requiring specialized knowledge and often long and intensive academic preparation An occupation requiring specialized knowledge and often long and intensive academic preparation Conforming to the technical or ethical standards of a profession Conforming to the technical or ethical standards of a profession

11. Get Involved Find compassion at any of these levels International International National National State State Local Local Office Office Charities Charities Civic organizations Civic organizations

12. Professional loyalty Doctor provides opportunity for you to advance Doctor provides opportunity for you to advance How do you show your loyalty How do you show your loyalty What effect will your actions have on the overall profession What effect will your actions have on the overall profession

13. Who Determines No one can tell you if you are a professional No one can tell you if you are a professional You can work in a profession and not demonstrate the traits of a profession You can work in a profession and not demonstrate the traits of a profession Doesn’t matter what you actually do, you can do it professionally Doesn’t matter what you actually do, you can do it professionally You determine if you want to be viewed as a professional You determine if you want to be viewed as a professional

14. Humanitarian Outreach Conus Conus Overseas …VOSH Overseas …VOSH

15. How professionalism is judged Against a set of expectations or standards Against a set of expectations or standards From our own personal values set and understanding of what “professionalism” means From our own personal values set and understanding of what “professionalism” means May be situational in nature May be situational in nature Strongly influenced by culture Strongly influenced by culture

16. Elements of Professionalism Education and training (credentials) Education and training (credentials) Participation in a professional organization Participation in a professional organization Attitude (determines altitude) Attitude (determines altitude) Knowledge of responsibilities Knowledge of responsibilities Knowing limits of responsibilities Knowing limits of responsibilities Determination Determination Appearance Appearance Communication (upward, downward, lateral) Communication (upward, downward, lateral)

17. Professional is judged through: Our Image (dress code: cleavage, belly, tattoos) Our Image (dress code: cleavage, belly, tattoos) Our Communication (phone manners, profanity) Our Communication (phone manners, profanity) Our Competence Our Competence Our Demeanor Our Demeanor Attitude Attitude

18. From the Patient’s Perspective Trustworthy Trustworthy Competent Competent Empathetic Empathetic Respectful Respectful Caring Caring Commitment Commitment Accountability Accountability

19. Our relationships with patients: Therapeutic context Therapeutic context Safety, trust and ethical behavior are foundational Safety, trust and ethical behavior are foundational Relationship has boundaries Relationship has boundaries Vulnerability of patients and the imbalance of power Vulnerability of patients and the imbalance of power Treat patients like your favorite family members

20. From the Co-Workers Perspective Trustworthy Trustworthy Competent Competent Supportive Supportive Respectful Respectful Accountable Accountable

21. Body Language

22. Functional Trust All All people have an equal need for respect Respect Respect is the basic foundation of all healthy personal relationships Each Each team member is equally important team member’s work is equally important

23. Mutual respect All All people have an equal need for respect Respect Respect is the basic foundation of all healthy personal relationships Each Each team member is equally important team member’s work is equally important

24. Hindrances Not knowing your job Not knowing your job Poor communicator Poor communicator Failing to understand impact of actions Failing to understand impact of actions Poor decision making Poor decision making Poor language Poor language Personal conduct on and off the job Personal conduct on and off the job Not keeping current with trends in profession Not keeping current with trends in profession Dress and appearance Dress and appearance Poor or Bad Attitudes Poor or Bad Attitudes

25. Professionalism is NOT! Blaming others Blaming others Waiting for others to take the lead Waiting for others to take the lead Bringing drama to situations Bringing drama to situations Losing your composure Losing your composure Making excuses Making excuses Letting your ego take over Letting your ego take over Having a bad attitude Having a bad attitude

26. Developing Those Around You Ensure everyone is learning something all the time Ensure everyone is learning something all the time Ensure everyone understands what is expected and what is at stake Ensure everyone understands what is expected and what is at stake Establish efficient lines of communication Establish efficient lines of communication Instill an atmosphere of teamwork Instill an atmosphere of teamwork Identify all stakeholders Identify all stakeholders Accountability; we are only as strong as our weakest link Accountability; we are only as strong as our weakest link

27. Others/You Professionalism Advocate everywhere Advocate everywhere Train Train Tell, show, watch, agree Tell, show, watch, agree Look the part Look the part Speak the part Speak the part Communicate the part Communicate the part Always be aware Always be aware Get feedback Get feedback Practice at home Practice at home

28. Personal Professional Development Don’t wait for someone else to train you Don’t wait for someone else to train you Don’t work for an office that is professionally blocking your dreams and goals Don’t work for an office that is professionally blocking your dreams and goals Don’t make excuses, make plans and stick to them Don’t make excuses, make plans and stick to them Get involved in your future…develop career path to success and follow it… Get involved in your future…develop career path to success and follow it… Find others to get involved in your future Find others to get involved in your future Become an expert Become an expert Don’t forget, it is your future Don’t forget, it is your future

29. Ways to Develop Your Professionals Examine what you want…be the example Examine what you want…be the example Set clear borders Set clear borders Teach staff how to learn Teach staff how to learn Find great examples Find great examples Educate, educate Educate, educate Explain office values Explain office values Teach tactical/ strategic thinking Teach tactical/ strategic thinking Create an environment that encourages development Develop a clear advancement plan Find out about staff personal goals Write down the career path/review quarterly

30. Recognizing Professionals Professionals are always learning Professionals are always learning Professional conduct demonstrates learning Professional conduct demonstrates learning Professionals are focus on the profession Professionals are focus on the profession Professionals connect with the profession Professionals connect with the profession Professional know what they are doing Professional know what they are doing Professionals look, talk, reflect their roles Professionals are loyal to the profession with in their actions Professionals look for ways to advance the profession You never have to look for a professional

31. Professional Issues National roles and functions of the professional …get involved National roles and functions of the professional …get involved Liability and malpractice Liability and malpractice Conduct, confidentiality, and ethics Conduct, confidentiality, and ethics Hygiene and Infection Control Hygiene and Infection Control Asepsis Asepsis Cross contamination Cross contamination Sterilization Sterilization I know this picture does not match, I couldn’t resist, he is my grandson

32. 7 Steps on How to go Interview Look for a profession, not a just a job! Step 1 Learn the basics and make a positive impression Step 1 Learn the basics and make a positive impression Step 2 Know who you are and what you can do Step 2 Know who you are and what you can do Step 3 Do your homework and be prepared Step 3 Do your homework and be prepared Step 4 Answer key interview questions with ease Step 4 Answer key interview questions with ease Step 5 Handle tough questions with confidence Step 5 Handle tough questions with confidence Step 6 Follow up Step 6 Follow up Step 7 Negotiate a fair salary Step 7 Negotiate a fair salary

33. You can make a difference Get focused Get focused Get involved Get involved Find an area that is exciting Find an area that is exciting Find a way to assist Find a way to assist Don’t just sit there Don’t just sit there Have purpose Have purpose Do your part Do your part

34. Always do your best. What you plant now, you will harvest later. Og Mandino

35. Quote One day I had to be the bearer of bad news when I told a wife that her husband had died of a massive myocardial infarct. Not more than five minutes later, I heard her reporting to the rest of the family that he had died of a "massive internal fart." One day I had to be the bearer of bad news when I told a wife that her husband had died of a massive myocardial infarct. Not more than five minutes later, I heard her reporting to the rest of the family that he had died of a "massive internal fart."

36. Thank you very much… Bless you all… martralyn@msn.com btaylor@jenningsod.com martralyn@msn.com btaylor@jenningsod.com