1. A brief understanding of who are, how we work as a company and the benefits for joining Ocado.
Introduction to Ocado

2. Who we are
The world’s largest dedicated online grocery supermarket
A completely independent business
Formed in 2000, by 3 investment bankers. Tim Steiner, Jonathan Faiman and Jason Gissing
As per slide
Explain to the delegates that Tim Steiner, Jonathan Faiman & Jason Gissing all had very successful jobs working together at Goldman Sachs.
They saw an opportunity to develop an online grocery service which had been tried in California, but failed. They saw that this model could be modified and applied it to the UK.
They started the business as 3 people in a small office in Victoria (London) back in 2000 with the ideas but no deliveries were made until two years later.
They launched the Ocado brand in May 2001 and were delivering in Jan 2002 from a temporary warehouse in Hemel Hempstead whilst the Hatfield CFC was being built.
Ocado now employs almost10,000 people in 15 sites nationwide with more to come shortly.
Listed in the London Stock Exchange
And…

3. Who we are We have arguably the most noticeable and colourful
Mercedes sprinter van and LGV fleet in the world
We cover about 70% of the UK!! For a company that started in 2000….thats not bad going!
We deliver directly from Hatfield and Dordon by van (it is a CFC and a spoke)
We use lorries from Hatfield and Dordon to take the ready picked orders to our other (spoke) sites i.e Dagenham where the orders are transferred on to the smaller vans for delivery to the customer’s door/kitchen
Vans and lorries all very colourful – part of the Ocado image
LGV single and double decker – chilled and ambient to get goods from Hatfield and Dordon to spokes.
Also mention: - longer term plan to have 4+ CFCs and more spokes!

4. What we do
We deliver groceries all over the UK using a unique and state of the art approach to technology, logistics and distribution
As per slide
We always go the extra mile and always give our customers the kind of service we want to receive.

5. What we do
We recycle everything we can, including our delivery totes or crates, our carrier bags (and other companies carrier bags too) and our uniforms – right down to the boots!
We win numerous consumer awards for our incredible, customer focused business by giving our customers what they want….and more
Our mission is simply to become the UK’s most sustainable and environmentally friendly supermarket. We firmly believe that we generate significantly less food waste than any of our competitors, thanks to our unique operating model. That is something we are fiercely proud of.
We transport customers’ orders in plastic crates called ‘totes’. We line each tote with bags (‘tote liners’), which are then used to carry the shopping into a customer’s home. We take back these bags next time we deliver to that house (along with carrier bags from other retailers); sort them, then recycle them into new bags. This process is known as “closed-loop” recycling, and is carried out entirely in the UK.
We have been voted the best online grocer by Which? For a fifth successive year
We invest heavily in our IT systems to help make our process as efficient as possible from ordering to delivery and every stage between. We show customers on the booking page when we’re already delivering in their area – our famous “green van slots” – so they can help us to minimise drive time and fuel use for the delivery if they wish.
We lead by example using innovation, we make our own rules revolutionising as we go and we are not afraid to share our expertise

6. What we do Video Tutor note:
Click on ‘video’ which will lead to youtube. Select to enlarge the screen. Make sure you have volume.
This video gives a brief introduction into how we do what we do. (and how we are different from other supermarkets)

7. (Customer Service Team Members)
Our people
Human Resources
Technology
Service Delivery
Engineering & Logistics
Contact Centre
BRISTOL
SHEFFIELD
ENFIELD
RUISLIP
KNOWSLEY
CSTMs
(Customer Service Team Members)
Personal Shoppers
Tutor note:
Please explain that our staff in the Customer Fulfilment Centre are not pickers, they are Personal Shoppers.
People who drive the vans are more than just drivers. They are the face of Ocado. Because they deal directly with our customers we call them our Customer Service Team Members. CSTMs.
Our people work in various roles (read list as per slide) throughout our regional spokes and our head office buildings based in Hatfield, Hertfordshire
There are many opportunities for our staff to progress to other roles within the business. Once the 3 month probation period has been successfully reached staff are free to apply for any suitable role advertised internally. Many employees at Ocado have started their careers as Personal shoppers or CSTMs and progressed to other roles. The same opportunities are there for you also.

8. Our Customer Fulfilment Centres
CFC 1 - Hatfield
CFC 2 - Dordon
Our first Customer Fulfilment Centre (CFC) a one of a kind dedicated warehouse opened in Sept 2002
Dedicated warehouse
Not picked of shelf in store where it’s been handled potentially by many customers
Inventory control
We then opened a second facility CFC2 - Dordon in early This was our second purpose built site - We chose this area because of it’s excellent transport links.
Fun fact:
How many miles of sprinkler pipe do you think we have installed in the CFC?
Answer – 150 miles

9. The Ocado Values Note to trainer:
Please emphasise the importance of the Ocado values in everything we do.
We can be even better
Never settle for the way things are. By being proactive and finding better, smarter ways of doing things, we can all have a huge impact on the way we work. Let's all promise that "it'll do" will never do.
We're in it together
Teamwork is what makes us greater than the sum of our parts. By being able to depend on one another, we can transform what we do from something good to something great.
Value each person
We will look out for each other, and remember that every individual is important, whether they're a customer or an Ocado team member. Our willingness to be different means your opinion will always count.
Love what we do
Each one of us can make a big difference to what we achieve by going the extra mile. If we all care passionately and put every effort into what we do, we can make incredible things happen.

10. Ocado Personal Shopper Benefits
Lunar paid 1 week in arrears (every 4 weeks)
Subsidised Restaurant
Company Shop
Tax-free allowance towards cleaning your uniform
Free shares
15% Ocado Staff Discount and FREE delivery**
As per slide
**15% discount excludes wine, alcohol, spirits, cigarettes, stamps, Fetch and Sizzle. Free delivery applies on Tuesday, Wednesday, Thurs only.
Advise the candidates that pay rates available on
Life Assurance - Three times basic salary
AND SO MUCH MORE……

11. What next…?
Ocado invests in its people and offers a fantastic opportunity to enhance the skills that you gain on this course through our award winning training program.
As per slide

12. What next…?
If you are successful, you could be starting your new career with the world’s largest online grocery retailer…
As per slide

13. Any Questions?
Question and Answer with a member of staff from the Ocado team.