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Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE.

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Presentation on theme: "Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE."— Presentation transcript:

1 Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

2 What do we do?

3 Mission - Prevention Prevent –Hostile fires through education and code enforcement –Emergency Medical events through community risk reduction activities

4 Mission – Emergency Response Respond to… –Hostile Fires –Serious Medical Emergencies –Specialized Rescue Situations –Hazardous Materials Incidents –Natural and Manmade Disasters

5 Service Area 88,641 Resident Population Served 150,000 Daytime Population Served 55.8 Square Miles of Service Area –Includes Medford Rural Fire Protection District #2 2007 Demands 2326 Buildings to inspect each year 389 Building Plans reviewed 10,367 Calls for Emergency Response

6 Medford Fire Resources 79 Full Time and 4 Part Time Employees –Fire Prevention (5) 1 Fire Marshal, 4 Fire Inspectors –Emergency Response (68) 1 Shift Supervisor per shift (3 Battalion Chiefs) 5 Engine Companies per shift (65 Firefighters) –Administration and Support 1 Fire Chief, 2 Deputy Chiefs, 1 Battalion Chief 2 full time and 4 part time Support Staff

7 Medford Fire Rescue Organizational Chart Fire Chief Dave Bierwiler Deputy Chief Operations Kurt Bennett Battalion Chief A Shift Ken Goodson Captain (5) Engineer (5) Firefighters (12) Battalion Chief B Shift Mark Burns Captain (5) Engineer (5) Firefighters (12) Battalion Chief C Shift Brian Fish Captain (5) Engineer (5) Firefighters (11) Battalion Chief Technology & Communications Gordon Sletmoe Deputy Chief Administration & Training Dan Petersen Office Manager Kelly Kleinberg Support Staff (4) Battalion Chief Fire Marshal Greg Kleinberg Fire Inspectors (4) Executive Support Pam Webber

8 Roberts & N. Keene Way 1975 Station #5 N. Phoenix & Barnett 2000 Station #6 Table Rock & Berrydale 1973 Station #4 Station #2 Eighth & Lincoln 1956 Station #2 Siskiyou & Highland 1954 Station #3

9 Emergency Response Staffing Minimum Staffing of Five, 3 Person Engine Companies 24/7 –Capability to initiate rescue of fire victims with first arriving engine Pump Operator - 1 Attack Line - 2

10 Incident Commander - 1 Search - 2 Ventilation - 2 Back Up Line - 2 RIT - 3 Minimum resources for Single Family Structure fire 14 Firefighters Safety Officer - 1 Pump Operator - 1 Attack Line - 2

11 Firefighters per 1000

12 Operational Cost per Capita

13 Emergency Responses - 2007 Total Alarms: 10,367 Classified After Arrival – National Criteria

14 Response History 1998 - 2007

15 Fire Inspections 4547 Commercial Occupancies –876 more than 1999 Inspection frequency – Hazard Level –913 inspected annually –958 inspected every two years –2803 inspected every three years 2326 inspections to conduct annually

16 Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE


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