1. Waste Management Proposal For In Partnership With DURHAM UNIVERSITY

2. Collection Landfill Recycling

3. Environmental Timetable 2009200820072006 2005 Landfill Tax increase £3/yr Ban on Co- disposal LAs to meet statutory recycling tgts Pre Treatment Reqd Hazardous Waste Regs Controls Landfill Directive related Producer Responsibility Gate Price Inc`Tax 2010 Agricultural Waste Regs Waste Acceptance Criteria for hazardous waste First UK domestic waste biodegradable tgts English and Welsh landfills subject to PPC Scottish landfills subject to PPC Packaging tgts to be met New packaging tgts to be agreed £40£45£50£56£61£70

4. Range of Services Biffa services over 90,000 industrial and commercial customers and 26 local authorities. Our national network of facilities includes: – Dry waste collection using all types of collection mode – Recycling schemes for all domestic waste materials – Hazardous and difficult waste collection – Landfill – Hazardous waste treatment – Commercial recycling of cardboard, glass and office paper – Biffpack waste packaging compliance scheme

5. Capability Two Depots 50 vehicles + Fleet Supports Recycling Centre South Shields Depot based driver-trainers In house EQHS advisors Credit Control based at Depot

6. Account Management Richard Shotton – Account Manager Daily Container Activity Report Monthly Management Report Quarterly KPI Review Quarterly waste audit to increase recycling No Sub Contract for waste collection

7. Account Management KPIs – Service success  Scheduled collection days  Guaranteed response times – Waste minimisation  Waste Data Container audits Container weighing Dedicated Account Manager – Proactive development – Regular meetings – Escalation process Invoicing – Unique flexibility – Multiple site

8. Account Management Agree driver induction with the University Conduct site specific risk assessments at the University Account Manager to agree emergency callout Procedure with the University

9. Waste Cost / Minimisation Monthly Report Cost / Rebate Report by material collected Weight / Volume of material collected Reports show: – Total number of lifts – Service Success % – Trend Report / Graphs – Hot Spot Sites – action plans

10. Monthly Reports Report Purpose Service Success Reports 1. Number of scheduled collections 2. Number of failed services 3. Percentage of failure 4. Number of days to recover 5. Number of secondary failures Customer Response System 1. Records all incoming service requests 2. Records and reports service failure 3. Retains history of site service 4. Records recovery process Recycling Data 1. Type of material 2. Volume / Weight of material

11. Service Success Report Data Captured by Traffic Office Reports include: – number of scheduled collections – number needing to be rescheduled – percentage and reason for missed collections – total recovery time – number of recovery attempts

12. Sample Service Success Report

13. Invoicing Unique ‘differentiated invoicing’ system Tailored to customer specifications: – Scheduled service – Call-off collections – Unsolicited excess waste

14. Block Invoicing

15. X.D.A – In-Cab System Driver confirms service real time The current touch screen Casio PDA

16. Data Capture Possibilities

17. Driver, Crew and Daily Check Details Daily Checks

18. Driving Breaks And Breakdowns

19. Drivers Worksheet and Conveyance Note Confirmation

20. Disposal Informati on

21. Weight Capture

22. Signatures and Proof Of Collection

23. Summary Revolutionary concept for service delivery within waste industry Safety issues are recorded on the XDA camera Existing IT gives solid platform for development Offers customers unique value added services.

24. Biffa Recycling Office waste paper Cardboard Glass Plastic Wood

25. South Shields - Flagship Recycling Depot - Flagship Recycling Depot

26. ‘Thin It’ Poster’ ‘Thin It’ Poster’ CUT YOUR WASTE COSTS Issues with waste collection? Email: xxxxxxxx.xxxxxxxx@xxxxx.xx.xx In Partnership With Durham University UNUSED BIN SPACE COSTS YOU MONEY SO THIN IT BEFORE YOU BIN IT!

27. Examples of Wastes Handled Confidential/security waste Integrated toner cartridges Paint spillage waste Small scrap metal items White asbestos waste Contaminated items (oil) Healthcare wastes Fluorescent tubes MBF lamps Oil filters Fuel filters Antifreeze Brake fluid Aerosol waste NiCad batteries Lead acid batteries Printing ink kits Sodium bulbs U & UV tubes

28. Generic Benefits Biffa owned and operated infrastructure Bespoke pricing structure Single point of contact Tailored invoicing Single transfer note Container management Data management Auditable self-regulation

29. Compliance Health & Safety EPA Single Transfer Notes ISO 9001/14002, EMAS Drivers NVQ Scheme Training

30. Proposal Summary 100% Biffa service Dedicated Acc. Mgr. Keyboard monitoring & reports Internet interaction Block Invoice-Waste transfer note