1. KENWORTH PLANT TOUR TEAM MEMBERS: JILL RYAN DAN JELLEN SUCHITA KODE CHERYL VIDAMO WINTER 1996

2. OUTLINE OF PRESENTATION: l CORPORATE ENVIRONMENT l OPERATIONS STRATEGY l INFRASTRUCTURAL ISSUES l STRUCTURAL ISSUES l FUTURE TECHNOLOGY

3. KENWORTH TRUCKS KENWORTH TRUCKS KW

4. CORPORATE ENVIRONMENT l CORPORATE MISSION/STRATEGY l COMPANY, COMPETITION & CUSTOMERS l POSITIONING STRATEGY l COMPETITIVE PRIORITIES

5. CORPORATE MISSION l CUSTOMER SATISFACTION l SUPERIOR QUALITY l PREMIUM VALUE

6. BUSINESS STRATEGY l HIGHLY DIFFERENTIATED l CUSTOMIZED l LUXURIOUS l EFFICIENCIES l TECHNOLOGICAL SUPERIORITY l OUTSTANDING CUSTOMER SERVICE

7. COMPANY l DIVERSIFIED MULTINATIONAL l NOTABLE LOCATIONS –CORPORATE - BELLEVUE, WA –ENGINEERING - KIRKLAND, WA –MANUFACTURING - 53,000 TRUCKS (‘94) »KENWORTH TRUCK COMPANY - (2) WA & OH »CANADIAN KENWORTH - QUEBEC (1955) »PACCAR AUSTRALIA PTY. LTD. KENWORTH (69) »KENWORTH MEXICAN (1960)

8. COMPANY 1994 REVENUE Wholly owned subsidiaries in Canada, Australia, U.K. & Mexico Researching partners for emerging markets (esp. Russia & China)

9. COMPANY 1994 SALES - $4.5 BILLION *40% of Class 3-8 trucks delivered to leasing industry

10. COMPETITION (US & CANADA) MARKET SHARE FOR CLASS 8 TRUCKS COMPANY Freightliner Navistar Kenworth Peterbilt Volvo/GM Mac Ford Other 1995 (%) 25.7 17.6 11.5 9.7 11.1 10.9 9.7 3.8 1994 (%) 24.2 18.9 11.8 10.0 12.1 10.2 9.4 3.4 1993 (%) 23.4 20.0 11.4 10.1 11.5 10.1 10.2 3.2

11. CUSTOMERS l STRONG CUSTOMER DEMAND l AGING TRUCK FLEET l RENTON - WEST COAST MARKET l TECHNOLOGY REDUCES OPERATING COSTS

12. POSITIONING l HIGHLY CUSTOMIZED –85,000 PUBLISHED OPTIONS l PREMIUM SEGMENT OF THE MARKET l TARGETING SMALL FLEETS l SUPERIOR PERFORMANCE l 3 HIGHWAY & 2 OFF ROAD TRUCKS

13. SWOT (STRENGTH, WEAKNESS, OPPORTUNITY & THREATS) l STRENGTH - OPPORTUNITIES l STRENGTH - THREATS l WEAKNESS - OPPORTUNITIES l WEAKNESS - THREATS

14. OPERATIONS STRATEGY HOW COMPANY OPERATIONS SUPPORT COMPETITIVE PRIORITIES HOW COMPANY OPERATIONS SUPPORT COMPETITIVE PRIORITIES l FLEXIBILITY l DELIVERY SPEED l QUALITY

15. HOW COMPANY OPERATIONS SUPPORT COMPETITIVE PRIORITIES l FLEXIBILIT Y »Paint System »Custom Premium Trucks »PROSPECTOR »JIT »No Automation, Robotics

16. HOW COMPANY OPERATIONS SUPPORT COMPETITIVE PRIORITIES l DELIVERY SPEED »JIT Process »Order to Delivery »Actual Assembly »EDI »JIT W/Select Suppliers »Computerized Systems »PROSPECTOR

17. HOW COMPANY OPERATIONS SUPPORT COMPETITIVE PRIORITIES l QUALITY »Plant Certified ISO9001 (Oct. 1995) »88 Critical Characteristics »Standard Training »Reference Books »Customized Tooling »Paint Facility »Design Testing »Station QC »Receipt Check

18. INFRASTRUCTURAL ISSUES l WORKFORCE l INVENTORY/PLANNING l MATERIALS MANAGEMENT l SUPPLIERS

19. WORKFORCE l 550 1ST SHIFT, 350 2ND SHIFT & 3RD SHIFT MAINTENANCE l UNIONS/LOCALS l WORKSTATIONS l DETAILED MANUALS

20. INVENTORY/PLANNING l GOAL OF 20+ INVENTORY TURNS l FORECAST PLANNING l INVENTORY HOLDS –5 DAY MAXIMUM –1 DAY MINIMUM l SAFETY STOCK FOR QUALITY l TWO BIN SYSTEM

21. MATERIALS MANAGEMENT l SALES ORDER SHEET l PROSPECTOR SYSTEM l EDI l COMPUTERIZED SYSTEM IN RECEIVING l HAND LABOR (UNIONIZED) l KITTING

22. SUPPLIERS l PARTNERSHIP WITH MAJOR SUPPLIERS –CAT, CUMMINS, DETROIT DESIEL l JIT WITH SELECT SUPPLIERS l DELIVERY FLEXIBILITY l SUPPLIER HELD INVENTORY l DUNNAGE

23. STRUCTURAL ISSUES l FACILITIES l CAPACITY l TECHNOLOGY

24. FACILITIES l RENTON ORIGINAL SITE (1907-1984) l ENVIRONMENTAL REMEDIATION (1985 - PRESENT) –SUPERFUND SITE -WA STATE DEPT. OF ECOLOGY l STATE OF THE ART PLANT REOPENED MAY 1993

25. CAPACITY l TWO SHIFTS MANUFACTURING & ONE FOR MAINTENANCE l FINAL ASSEMBLY PLANT-KITTING l SMALL WAREHOUSE FACILITIES l ASSEMBLY NEAREST DELIVERY l ASSEMBLY LINE 1.5 FT/MIN AVG l FLEXIBLE WORKFORCE l TWO NW PLANTS

26. TECHNOLOGY l PROSPECTOR - MATERIAL PROCESS SYSTEM & ENGINEERING DESIGN l STATE OF THE ART PLANT - PAINT EXCELLENCE l EDI AND JIT TRANSITION l COMPUTER SYSTEM OUT OF STOCK & DAMAGE

27. DOWN THE ROAD............. l AUTO PAINT ENHANCEMENTS l MATERIAL FLOW IMPROVEMENTS l DUNNAGE REDUCTION l NEW PRODUCT DEVELOPMENT

28. CONCLUSIONS l SWOT l CUSTOMER DEMANDS VARIANCE l NW CAPACITY ADVANTAGES l PREMIUM STRATEGY