Presentation on theme: "Data collection on e-government in Arab countries"— Presentation transcript:
1 Data collection on e-government in Arab countries 4th Meeting of the Working Group onE-Government and Administrative Simplification(Tunis, 29 May 2008)Data collection on e-government in Arab countriesMarco DaglioAdministratorGovernance for Development Initiative in Arab countriesOECD
2 Why data collection on e-government? Clear overview of progress madeSelf-assessment of existing challenges and identifiation of directions for changeProvide evidence-based input to decision makersIllustrate good experiences and practices that can be shared among Arab countries
3 Approach with data collection Start small..country presentationscountry questionnairebooklets on thematic seminarsE-procurement5 countriesPortals2 countriesMeasurement and Evaluation12 countries
4 What do we know ? Overview of available data (as of March 2007) Data on readinessData on accessData on inputsData on processesData on outputsData on outcomesAlgeria√BahreinDubaiEgyptJordanLebanonLybiaNaMauritania NaMoroccoOman*PNAQatarSaudi ArabiaSudanSyriaTunisiaYemenUAE..BUT WHAT ABOUT DATAON E-GOVERNMENTFRAMEWORKS ?- coordination / collaborationlegislative / regulatorybudgetarytechnical..Legenda*work in progressData on readiness: e.g. statistics on digital divide, IT education of the population, etc.Data on access: e.g. number of computer per household, broadband penetration, etc.Data on inputs: e.g. cost of IT hardwareData on processes: e.g. time saved by process automationData on outputs: e.g. number of services onlineData on outcomes: e.g. level of satisfaction of e-government users
5 Data on e-government frameworks (1): distribution of e-government portfolios 1. Minister with specific responsibility for IT2. Minister of Finance3. Minister with responsibility for public administration4. Ministerial Board/Committee/ Council or shared ministerial responsibility5. Unit/group created by or in the executive office6. Minister within the executive officeJordanPNASaudi ArabiaSyriaOman*EgyptLebanonMoroccoTunisiaBahrain*Qatar*Sudan*Kuwait**Notes:In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations.In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers.In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of ICT in governmentIn Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers Affairs.In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office
6 Data on e-government frameworks (2): Legislative and regulatory E-transaction /E-signatureProcessing and protection of personal dataSecurityE-commerceE-procurementBahrainThe eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).DubaiLaw on Electronic Transactions and Commerce N.2/2002EgyptE-Signature Law No. 15, regulates and formalises the use of electronic transactions, guaranteeing that they are accorded the same legal merit as paper transactionsEgyptian Procurement Law n. 89 issued, sets the framework for procurement.LebanonLaw on electronic transaction has been drafted (currently under scrutiny by the Parliament)Saudi ArabiaE-transaction LawCyber Crime LawTunisiaLoi n° du 9 août 2000, relative aux échanges et au commerce électroniques. Loi n° du 13 Décembre 2000 modifiant et complétant le code des obligations et contrats qui a introduit les notions de document et signature électronique en leur conférant la force probante.La loi organique n° du 27 juillet 2004, portant sur la protection des données à caractère personnel.La loi n° du 3 février 2004 relative à la sécurité informatique.Loi n° du 9 août 2000, relative aux échanges et au commerce électroniques.
7 Data on e-government frameworks (3): measurement and evalution Yes, Some measurement and evaluation activities are conducted atNational levelsectoral levelministry/agency levele-government program/unit levelproject levelAlgeria√BahreinDubaiEgypt√RJordanLebanonLybiaMauritaniaMoroccoOmanPNAQatarSaudi ArabiaSudanSyriaTunisiaYemenUAE
8 Data on e-government frameworks (4): national e-government portals NameData of establishmentPortal functionsNumber of public services* provided onlineType of public services* provided onlinenumber of public services* provide online accessible through the portalportal personalisationportal usability and brandingUser authentication, security and privacyURLLEBANONLebanese Government Portal for Information and Forms2001GR, IS, SP4job search services; personal documents (passport/drivers license); application for building permission; registration of a new companychange of colors of general layout; folders creation and management; web links organisation; automatic filling of feedback and contact forms with user informations saved in user profile databaseOMSAR promotes use of common web publishing standards (pre-defined templates and layouts) to ensure consistency of govenrment websites with national portal.Not yet in placeTUNISIATunisian E-government Portal (Bawaba)2005information - forms - procedures - services online15income taxes, job search services, social security benefits, car registration, appllication for building permission; public libraries, certificates, enrollement in higher education; health-related services, social contribution for employees, VAT, registry of a new company, custom declarations, environment related permits, public procurementpresentation by category of users (citizens, business and Tunisians abroad); services classified by topics corresponding to citizens'interest (political life, family, employment and trainign at work, teaching and scientific research, health environment and social security, investment and privatisation; finance, economic sectors, ICT, administrative businessesfor certain services that require authentication, electronic certificate is needed to self authentification and signatureLegenda:IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-government-related laws and regulationsSS: provide self-service services (e.g. tax calculator)SP: allow the possibility to start an administrative procedure online (e.g. downloading forms)CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services)DM: allow user to provide input in government decision-making (e.g. feedback on service quality)Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology
9 Next steps what? - Complete and update existing databases - more extensive data collectionfocus? description NOT EVALUATION of e-government frameworksoutput? Overview study
10 Where to focus? Main areas for data collection Institutional Arrangements forE-GovernmentDistribution of e-government portfoliosStructures for e-government coordination (e-government units, CIOs, inter-agency bodies)Tools for e-government coordination (e.g. enterprise architecture, voluntary agreements)Roles, functions and organisation of e-government units in ministries, agencies and local governments2. E-services, sectorial initiatives, shared applicationsE-service enablement, service delivery strategies, methods to improve take upShared applications (e.g. e-budgeting, e-payment, e-forms, document archiving)E-procurementSectoral initiatives (e-health, e-learning, e-taxation)3. E-government strategy formulation and implementationE-government strategies at central and local government; strategy formulation for ministries and agenciesUse of monitoring tools and mechanisms (e.g. use of indicators)4. Technical infrastructure for e-governmentCommunication networks (e.g. internal government networks, ministry intranets)Service infrastructure (e.g. service gateways), central databases, technical standardsDigital identification and authentication infrastructures and outlets (e.g. ID cards, PKI)5. E-government for administrative simplificationE-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses)6. E-government training and capacity buildingE-government competencies and skills distribution (e.g. technical, project management, etc)7. Legislative infrastructure for e-governmentDigital signature legislationPrivacy protection8. Measurement and Evaluation of e-governmentMeasurement and evaluation tools and methods at ministry and agency level
11 Question for discussion What are the basic frameworks and mechanisms for e-government implementation, in addition to those presented today, for which you wish data to be collected?How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries?What are your needs in terms of collecting data and information for better policy-making in the area of e-government?