1. Business Procedures, Equipment and Technology Practicum in Human Services

2. Copyright Copyright and Terms of Service Copyright © Texas Education Agency, 2015. These materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. Contact TEA Copyrights with any questions you may have. Copyright © Texas Education Agency, 2015. All rights reserved. 2

3. Customer Service Quality customer service is the heart and soul of the human services industry. Copyright © Texas Education Agency, 2015. All rights reserved. 3

4. Communication Skills Listening and speaking are the most basic communication skills. Copyright © Texas Education Agency, 2015. All rights reserved. 4

5. Verbal Communication Verbal communication is being able to articulate your ideas and information in a clear and concise manner. Copyright © Texas Education Agency, 2015. All rights reserved. 5

6. Nonverbal Communication Nonverbal communication means without the use of words. Copyright © Texas Education Agency, 2015. All rights reserved. 6

7. Five Steps to Improve Customer Satisfaction Copyright © Texas Education Agency, 2015. All rights reserved. 7 (click on image)

8. Academic Skills Copyright © Texas Education Agency, 2015. All rights reserved. 8

9. Finances 9 Copyright © Texas Education Agency, 2015. All rights reserved.

10. Financial Services 10 Copyright © Texas Education Agency, 2015. All rights reserved. 10

11. Business Transactions 11 An economic event that initiates the accounting process of recording it in a company's accounting system. Copyright © Texas Education Agency, 2015. All rights reserved.

12. Point-of-Sale Systems A computerized system that can be used to: − Communicate between staff members − Create reports − Generate bills − Manage inventory − Take orders − Track revenue 12 Copyright © Texas Education Agency, 2015. All rights reserved. 12

13. Using the Point of Sale (POS) System Copyright © Texas Education Agency, 2015. All rights reserved.13 (click on image)

14. Workplace Documents Cash flow projections Customer orders Inventory for equipment and supplies Purchase orders 14 Copyright © Texas Education Agency, 2015. All rights reserved. 14

15. Copyright © Texas Education Agency, 2015. All rights reserved.15

16. References and Resources Images: Shutterstock™ images. Photos obtained with subscription Websites: Small Business Administration Learning Center Online Training Introduction to Accounting This course is designed to provide an overview of accounting. https://www.sba.gov/tools/sba-learning-center/training/introduction-accounting YouTube™: Five Steps To Improve Customer Satisfaction Steps to improve customer satisfaction. https://youtu.be/XK3cNcuvuMs Using the POS (Point Of Sale) System A brief tutorial of the basic functions of the POS system used in the food service department at Umpqua Community College. Topics include: clocking in/out, inputting a customer’s order, closing a ticket and printing a checkout (sales summary) report. https://youtu.be/rISyrnykrEw Copyright © Texas Education Agency, 2015. All rights reserved. 16