1. CASE Methodology and Tool Support January 21, 2015

2. 1 The CASE submission period will include 2 weeks of onsite support and 4 weeks of remote support Week 1 (Feb 2-6) Ongoing support (Feb 16- Mar 13) MassIT support Week 2 (Feb 9-13) Support modelMcKinsey Type 1 - High priority projects(5) ▪ Lead data entry into CASE ▪ Dedicated 3 hour meeting for CASE data entry ▪ Lead data collection ▪ Answer functional questions ▪ Identify defects ▪ Ensure project has attempted CASE submission ▪ Capture issues and questions prior to the meeting PAsCASE POC Type 2 - Other projects (up to 14) ▪ Onsite 60 minute Q&A session per project ▪ Backup PAs by providing 2 nd level, onsite support ▪ Lead Q&A session ▪ Answer functional questions ▪ Identify defects ▪ Coordinate meeting logistics ▪ Collect defect information All projects ▪ Daily office hour conference call ▪ Attend daily office hour for escalated issues ▪ Answer functional questions ▪ Attend daily call when assigned project requires additional support ▪ Collect defect information ▪ Coordinate meeting logistics ▪ Collect defect information

3. 2 What Does This mean TypeSupport TypeTime allotted Description Type 1 - High priority project s(5) Direct CASE data entry 3 hrs. Onsite support from Mckinsey: CASE experts from McKinsey and MassIT will be onsite to lead you through the data entry of your project. Soon, your project advisor will reach out to schedule this 3-hour meeting. During the 3- hour meeting:  Mckinsey will manually enter most of the data for your project.  To prepare, review the attached Excel export (refer blanks)which contains 7 tabs that outline your project's benefits, costs, and funding sources submitted last year. Make and highlight changes to any of the 7 tabs, and send a copy of this Excel to your PA prior to the meeting.  After the session, you will only need to complete the Likelihood of Success questionnaire, review the updated data, and submit your project. Type 2 -Other project s (up to 14) Dedicated CASE Q&A session 1 hr. Onsite support from Mckinsey: We are setting aside one hour for representatives from your project's team to meet with CASE experts and your project advisor. Soon, a representative from MassIT will reach out to schedule this session. To prepare,  We suggest you complete as much of your project's RoI and CASE data entry as possible.  If you run into issues or have questions, we will use the one hour meeting to resolve as many of these issues for you as possible.  If you miss or are not ready for your assigned session, we will host daily support calls from February 16 to March 13, but these will be open to all projects and questions will be addressed in the order they are received.  Your dedicated one hour session will be your only opportunity to speak one-on-one and in person with your CASE support team, so we strongly encourage you to prepare and attend. Type 3Call-in office hours 1 hr. Access to 1st and 2nd level support  Your project advisor will be your first level of support for questions regarding CASE.  If your project advisor is unable to answer your question or resolve your issue, a team of CASE support staff will be hosting a daily one hour call from February 16 to March 13.  On this call, you and your project advisor can raise any question or issue you have encountered in CASE.

4. 3 Preliminary Outline of Projects and Times Schedule for onsite support 04:00 pm 12:00 pm 04:00 pm 01:00 pm 02:00 pm 03:00 pm 01:00 pm 02:00 pm 03:00 pm 4 Wed, Feb 2015 11 Wed, Feb 2015 e-Licensing –Type 1 MassAnalytics 5 Thu, Feb 2015 12 Thu, Feb 2015 iCJIS –Type 1 New Lottery –Type 1 13 Fri, Feb 2015 IDS –Type 1 eDiscovery 12:00 pm 3 Tue, Feb 2015 10 Tue, Feb 2015 EIPAS LMS ALARS –Type 1 CSE Comets HD CPAT MassNET 6 Fri, Feb 20152 Mon, Feb 2015 9 Mon, Feb 2015 GeniSys Meditech SOPS i-FamilyNet HIX TBD