1. BaltMet Inno PROPOSAL FOR MARKETING STARTEGY FRAMEWORK Inga Vilka Municipal Consultancy Centre Riga, Latvia Helsinki, 6 June, 2006

2. BaltMet Inno NECESSITY OF CITY MARKETING STRATEGY The choice widens to decide on living place, recreation, meeting place; investments and business It is facilitated by the increase of mobility in the result of the development of technique and technology With the influence of globalization the competition is not in national or continental scale, but even wider

3. BaltMet Inno NECESSITY OF CITY MARKETING STRATEGY - RIGA The number of inhabitants is decreasing The socio economic indicators drops behind the indicators of other capital cities in Europe The number of tourists is growing, but this is not used sufficiently for the development of city Riga does not have a unified image as a value Riga has already used several explicit marketing activities, but they are fragmentary

4. BaltMet Inno PRINCIPLES FOR CREATION OF MARKETING STRATEGY I  Using of marketing and city marketing theory  Evaluation of experience of other cities and use of some elements from them  Using wide range of marketing elements – product, price, promotion  Including of all groups of city users

5. BaltMet Inno CITY MARKETING MATRIX Group of users Marketing activities ResidentsBusinessVisitors City as product X Price of the city X Accessibility of city X Promotion in the market X

6. BaltMet Inno PRINCIPLES FOR CREATION OF MARKETING STRATEGY II  Structuring of he strategy by main user groups - residents, business, and visitors  Consideration of marketing mission statement To understand the needs and convert them into offer regarding all user groups

7. BaltMet Inno CITY MARKETING STRATEGY RIGA CITY MARKETING STRATEGY Residents marketing strategy Business marketing startegy Visitors marketing strategy

8. BaltMet Inno PRINCIPLES FOR CREATION OF MARKETING STRATEGY III Main priority of the city – residents Using of different economical development theories and modern directions in the city marketing regarding business (clusters, innovations, creative class) Wide use of classical marketing aspects in the city marketing strategy towards visitors Step by step process of the creation and implementation of consolidated marketing strategy according to the resources allocated

9. BaltMet Inno PRINCIPLES FOR CREATION OF MARKETING STRATEGY IV Involvement of the city’s decision making power, executive power and the staff of municipal institutions in the process of creation of marketing strategy Collaboration with state institutions, NGOs, business representatives, etc. Formation of partnership Collaboration with neighboring region municipalities and other cities/places.

10. BaltMet Inno PRINCIPLES FOR CREATION OF MARKETING STRATEGY V Consequence, continuity and political inheritance within the implementation of marketing strategy High effectiveness and efficiency – maximal results with available resources Patience within implementation – results and impact will not arise momentarily Follow up activities within implementation of strategy

11. BaltMet Inno STRATEGY  Document of the Riga city business marketing strategy is short, clear and obvious Structure of the strategy: –analysis of existing situation; –vision/overall objectives; –objectives; –tasks (operational directions); –implementation and monitoring mechanism.

12. BaltMet Inno OBJECT Performers of economic activities - business: –both existing and potential –both local and international

13. BaltMet Inno SUBJECT  Municipality – its decision-making power, executive power and executive institutions, cooperation institutions and organizations

14. BaltMet Inno VISION How do we see the city in the nearest future, taking into consideration the interests of the city as the subject in relation to the concrete user group – entrepreneurship?

15. BaltMet Inno OBJECTIVES What the city wants to achieve regarding the user group? What kinds of indicators are characterizing it? The objectives have to be put forward, taking into consideration reasonable advantages of the city competitiveness. These objectives have to be harmonized contextually with the city objectives, which are put forward in the development strategy/programme. The definition of every objective is complemented with the more extended description – advantages, drawbacks, activities. The development of today’s economy is not possible without innovations.

16. BaltMet Inno TASKS, ACTIVITIES What and when is planned to implement in order to achieve the objectives stated? What kinds of resources are needed? Which of the chosen objectives (activities, projects) are prior?

17. BaltMet Inno ORGANIZATION AND MANAGEMENT OF IMPLEMENTATION Who will organize and control the implementation of strategy? In the structure of city council a separate department responsible for the implementation of city business activities marketing strategy, elaboration of operational plan (action programme) is needed. In the department it is necessary to involve specialists of economics, finances, marketing.

18. BaltMet Inno MONITORING AND EVALUATION In what way, how often, who and for whom is reporting regarding the implementation of the strategy – activities implemented, results achieved, efficiency and necessity to update the strategy?

19. BaltMet Inno DISCUSSIONS BREAK-OUT SESSIONS Organizational and institutional aspects of city marketing in the metropolis Competition v.s. collaboration Focused v.s. liberal approach