1. 1 IEEE Expert Now Strategic Program Assessment Jill Bagley Douglas Gorham 21 June 2008 EAB Meeting Denver, CO

2. 2 IEEE Expert Now Product Definition l Hour-long learning modules developed by leading experts recognized in their fields l Professionally produced, IEEE conference quality education that is accessible to customers world-wide 24 hours a day, 7 days a week l Dynamic interface with audio, animation, engaging graphics, assessment, glossary, and references l Optional CEUs for maintaining professional licensure l Available to Corporations, Government Organizations, Academic Institutions and IEEE Members

3. 3 IEEE Expert Now Why are we doing this? l Aligns with the IEEE Core Value: Professional Growth l IEEE Expert Now contributes to the professional growth of engineers, scientists, and technologists l Aligns with the IEEEs Long Range Plan Goal B lThe IEEE will improve professional competencies through shaping the education of students and professionals l Expand and promote IEEEs continuing education products (Objective # 1) l Increase the breadth and market penetration of IEEE products and services that use new education delivery methods (Objective # 7) l Addresses the IEEE Member Satisfaction Survey results identifying continuing education as an area of high interest

4. 4 IEEE Expert Now Why are we doing this? (Cont.) l To facilitate the continuing education needs of IEEE Members and other practitioners l To offer a convenient, interactive, online continuing education product l To promote the IEEE brand l To create an additional revenue stream for IEEE Societies and Councils l To serve as a membership development tool

5. 5 IEEE Expert Now History l Started as a new initiative in 2003 aimed to capture intellectual property provided at IEEE Conferences l Created 25 modules with NIC funding l In 2005 societies and EAB started financing the modules l $20K per module l In 2007 an Editorial Board was created l Provide direction and recommendations for new topics l Vetting modules for technical accuracy and longevity

6. 6 IEEE Expert Now Acquisitions Update l Initial customer feedback received indicates they are looking for more advanced materials l Top IEEE subscription customers are in the fields of Telecommunications, Aerospace & Defense, and Semiconductors l The Editorial Board will be instrumental in future course development including identification of: l Advanced topics & opportunities to build off specific modules in current collection l Building a series of related courses for the users to progress through the materials l Hot topics that are missing and should to be included in the collection

7. 7 IEEE Expert Now Product Development Update l 70 titles in collection as of June 2008 l 17 additional titles in final production to be completed by August 2008 l 37 total courses currently in development l Approx. 100 in library by December 2008 l Increased society funding in 2008 over 2007 by $160K ($520K vs. $360K) l Working closely with Marketing & Sales (Jonathan Dahl) and IEEE Product Management (Karen Hawkins) l In 2008 (the third year since direct investment started) we will return revenue to the societies as promised from the start of the program

8. 8 IEEE Expert Now Courses 2006-2008 YTD

9. 9 IEEE Expert Now Sales 2006-2009

10. 10 Strategic Program Assessment Key Discussion Points The Collection: 1. Though the program launched 4-5 years ago, there are not sufficient modules. 2. Participants feel the program is missing depth and critical mass. 3. 30-35 modules are paid for by Societies. Many Societies and Councils are developing tutorials and distinguished lectures workshops on their own. 4. The shelf life for a course is approximately 5 years. 5. Additional market research is needed. Production: 1. The bulk of the expense for course creation is for the expenses related to the vendor. 2. It was suggested that perhaps the platform should be brought in-house. 3. The production cycle is approximately one year. 4. Challenges include motivation of the Subject Matter Experts (currently provided a 2K honoraria and no royalty).

11. 11 Awareness: l Though there is currently a high demand for continuing education from members, they have a low opinion regarding how Expert Now fulfills the need. l There is competition and the competitive position is weak. l Questions were raised regarding the linkages between continuing education and this program. Things to Explore: l Perhaps certification programs should be explored. l In Region 8 the tutorials have been used to teach technical English. Strategic Program Assessment Key Discussion Points (Cont.)

12. 12 Strategic Program Assessment Addressing Concerns – The Collection l The shelf life for a course is approx. 3-5 years l Some valid points l Though the program launched 4-5 years ago, there are not sufficient modules. l Participants feel the program is missing depth and critical mass. l 30-35 modules are paid for by Societies. Many Societies and Councils are developing tutorials and distinguished lectures workshops on their own. l Additional market research is needed

13. 13 Strategic Program Assessment Addressing Concerns – The Collection Market Research l Explore Offerings – what content does IEEE need to develop? l What courses are people most interested in purchasing? l How many courses should be offered? l Does course interest vary by category of individual (e.g. individual members, training managers, senior engineering management)? l Evaluate Expert Now l What are the users experiences? l Did courses meet their needs? l What could be improved? Does the current format (1 hour) work for them? l What else should be added? l Identify new opportunities for development among content developers l Are there ancillary activities they would be interested in developing?

14. 14 l Awareness of Expert Now is low among both non-users and decision makers and seems to be the main barrier to trial. l Most non-users are open to trying Expert Now, now that they are familiar with it and would be likely to do some additional research. l Many respondents feel the availability of content is lacking in Expert Now. They want to see a wider range of topics and more depth/technical issues in current topics. l The idea of bundling a series of courses together ranging from an overview to more advanced topics is of strong interest to respondents, particularly if it includes a cost savings as well. Strategic Program Assessment Market Research Some Key Preliminary Findings

15. 15 l The program satisfies the major needs of an online, self-paced education providing convenience and cost savings. l Most users are satisfied with their Expert Now experience and would be likely to take another module in the future. In particular they are impressed with the convenience, short duration, and presentation format. l Wider selection of topics l Increased complexity and length of modules l Study materials: printouts and note taking capabilities for later reference l Related references to pursue after completion l Ability to ask questions during the module (interactive features) Strategic Program Assessment Market Research Some Key Preliminary Findings (Cont.)

16. 16 Strategic Program Assessment Addressing Concerns - Production 1. There are a total of 37 courses currently in the queue for development (17 in final production) 2. The expense for course creation is the majority of the expensewe are exploring other production options 3. We are actively working with our IT group to seek an alternative Learning Management System solution 4. Production cycles are typically an average of 3-6 months. 5. We are working with the EXPERTS in the field l Limited availability l Finding creative time saving solutions (i.e. audio recording kits vs. studio time)

17. 17 Strategic Program Assessment Addressing Concerns - Awareness l Promoting awareness to members through Section / Chapter Program l Working with Promotion Manager to find innovative ways to raise awareness l Identifying cross-promotion opportunities with other IEEE product lines l Working with Standards to create a package product using existing modules l Working with Marketing and Sales l Developing sales collateral and an overview presentation

18. 18 Strategic Program Assessment Addressing Concerns: Things to Explore l Seeking opportunities to develop series of courses related to certification programs l Continue to promote the added benefit of providing technical English skills for non-native speakers l A key benefit for both the Korean Consortium and Latin America Universities

19. 19 Future Directions l IEEE investment in the program l Enabling development of course clusters in a more rapid manner l Working with Societies to repurpose their current content into Expert Now format l Evaluate Market research results and develop future plans based on the findings l Exploring the future of e-learning l Expert Nownext generation l Portable devices, Podcasts, etc. l Editorial Board will continue to recommend topics for future development

20. 20 Thank You! Questions and Comments