1 Nelda Godfrey, PhD, RN, ACNS-BC, FAAN Ethics and Mistake Making in Nursing: A Transformational Ethical Framework for NursesNelda Godfrey, PhD, RN, ACNS-BC, FAAN
2 Objectives:Describe the role and process of discipline in nursing regulationApply a patient safety pathway for discussion and evaluation of nursing practice errors and professional conductDescribe current guidelines and programs for evaluating, treating and managing nurses with a substance use disorder (SUD)Learn how to use a transformational ethical approach when assessing practice errors in nursing; andDevelop skills to interpret body language.
4 We Live in Innovative Times Two obvious truths in our profession’s future:ChangeA growing complexity of practice(Benner, et al., 2009)
5 Professional Nurse, or Nurse Professional? Professional Nurse: validation by examination or institutional verificationNurse Professional: a person who professes to be a member of the discipline and has individual qualities or characteristics that inform and motivate him to make good moral choices.
6 Safe Practice— Culture of Safety— Just Culture— Yet humans make mistakes. . .Culture of safety: 7 elements: leadership, teamwork, evidence based care, communication, learning, just and patient centered care. (Theodosios, 2012)
7 A Quick Primer on Discipline Within a Profession
9 Case Study ANurse M is caring for Mr. J., a patient in the Neurological Intensive Care Unit, who has been diagnosed with a meningioma and was recently returned to the NICU after resection of the tumor. She knows that the family is anxious to be with Mr. J., and have waited for hours. But, Nurse M decides to finish her nursing tasks with Mr. J. while the family waits. “Besides, I need to get my work done first,” Nurse M. justifies. “There is no rule to say that I should allow the family in right at this moment.”
10 Three Areas of Professional Ethics Principle-Based EthicsRules, codes, standardsProfessional EthicsConsequences-based EthicsOutcomesVirtue (ideal)-based EthicsCharacter
12 Case Study BNurse K is the next professional nurse to care for Mr. R. Nurse K is taking courses for graduate school and has a family of younger age children for whom she is responsible. She views work as a necessary evil. “Without work, I don’t support my family. Let’s see, here is my list of tasks. May as well start with Mr. R. Hurry, hurry! Here is the care plan. If I work hard to do all the duties then I can be done by 9:30. I can break then and call Michael’s school. I also need to get online and the cable company. Lunch. I may have time to run to the store and back. Laura can probably cover for me.”
14 Stairstep Model of Professional Transformation Crigger , N. & Godfrey, N (2011). The Making of Nurse Professionals: A Transformational, Ethical Approach. Sudbury, MA: Jones & Bartlett.
15 How could a Transformational, Ethical Approach make a difference in mistake making and professional practice?
16 Professional Discipline/Regulation: Peer reviewDue processInterests of the public/person/professionFormalizedTo some extent, an individual rights/privileges are subrogated to the rights/interests of the public or the person that is harmed
18 Case Study CNurse S has been assigned to a patient who is unresponsive. The patient, Mr. L., is ventilator dependent and is to receive oral care as part of the hospital policy to reduce the risk of ventilator- dependent pneumonia. Nurse S knows that no one will know the level of care that is given and does a cursory job of oral care to Mr. L. After all, Nurse S rationalizes, he should put his efforts toward patients who can acknowledge and understand that he has done something good for them. Unconscious patients can neither complain or praise.
19 Substance Use Disorder: State of the Science Findings from DATOS reported made it clear that treatment effectiveness is realted to patient motivation and problem severity, therapeutic engagement and intensity of services, as well as linkages to community-based social supports (Simpson, 2003).Supported partnerships between providers and policy makers can achieve wider adoptionn of evidence based treatment practices. (Schmidt, 2012)2009.What works: medication and behavioral therapy.(Drug facts: Treatment approaches for drug addiction, 2009.)
21 Case Study DEach nurse at Bayview Medical Center must complete mandatory LMS testing/standards annually. Each module is accompanied by an exam, which must be passed at 90%. Each time Nurse R is asked to complete these modules, she skips the prep modules and takes the test over and over, marking the option she selects on another piece of paper, and by the process of elimination, gets to 90% after several tries—without ever reading the accompanying module.You know that Nurse R has done her ‘mandatories’ this way for several years now. You just heard yesterday that she was boasting of her ‘method’ to others.
22 What we know: Substance Use Disorder: Complex Drug specific Substance abuse and substance dependenceComplexDrug specificEfficacy is a central theme
24 Case Study ENurse P consistently fails to complete compliance requirements on time, including immunization and routine employment followup (TB Skin test, etc). The unit educator is frustrated about the amount of time it takes to follow up with one employee. Recently, Nurse P was part of a QI peer review assessment for clinical handoff (from one shift to another). In this project, all nurses receive feedback about their handoffs, and are asked to make changes and improvements in how communication is done from one shift to another.
25 Using the STOP Model to Make Better Decisions S is for standards and reminds you to consider the nurse practice act, nursing standards of practice, ethical codes, and institutional policies to make the best decision.T is for thorough and reminds you to consider the context of your decision, including relevant history, unspoken rules, personalities, and other elements in addition to the facts.O is for outcomes and reminds you to consider whether your decision is in the best interest of the patient and shows respect for all concerned parties and society.P is for personal values and ideals and reminds you to make sure your decision is consistent with your character and personal values.*********If a nurse is still unable to decide after completing the STOP model, he or she should consult other resources, such as the hospital ethics committee.
26 Assessment techniques and considerations in mistake-making situations
27 Assessment and considerations Body Language—what do we know?Analysis:Old mental modelsOutcome orientation?Balance between protecting the public--and human kindness and considerationSelf-criticism vs. self reassurancePerfectionism
28 ReferencesBashaw, E. & Lounsbury, K. (2012). Forging a new culture: Blending magnet principles with Just Culture. Nursing Management, OctoberBuerhaus, P., DesRoches, C., Donelan, K. & Hess, R. (2009). Still making progress to improve the hospital work environment? Results from the 2008 National Survey of Registered Nurses. Nursing Economics, 27 (5),Cigularov, K.P., Chen, P.Y., & Stallones, L. (2009). Error communication in young farm workers: Its relationship to safety climate and safety locus of control. Work and Stress, 23 (4),Crigger, N.& Godfrey, N. (2011). The making of nurse professionals: A transformational, ethical approach. Sudbury, MA: Jones & Bartlett.Crigger, N.J. & Meek, V.L. (2007). Toward a theory of self-reconciliation following mistakes in nursing practice. Journal of Nursing Scholarship, 39 (2),Drenkard, K. (2011). Magnet momentum: Creating a culture of safety. Nurse Leader, 9 (40), 26-31, 46.Gilbert, P., Clarke, M., Hempel, S., Miles, JNV. & Irons, C. (2004). Criticizing and reassuring oneself: an exploration of forms, styles and reasons in female students. British Journal of Clinical Psychology, 43,Godfrey, N. & Crigger, N. (2012). Ethics and professional conduct: Striving for a professional ideal. Journal of Professional Regulation, 3, 910, 32-7. Haerkens, M., Jenkins, D., & Van der Hoeven, J. (2012). Crew resource management in the ICU: The need for culture change. Annals of Intensive Care, 2, 39.Hawkins, C., Watt, HMG, & Sinclair, KE. (2006). Psychometric properties of the Frost Multidimensional Perfectionism Scale with Australian adolescent girls: clarification of multidimensionality and perfectionist typology. Educational and Psychological Measurement, 66 (6),Johnstone, M. (2005). Processes for disciplining nurses for unprofessional conduct of a serious nature: a critique. Journal of Advanced Nursing, 50 (4),Leroy, H., Dierynck, B., Anseel, F., Simons, T. Halbesleben, JR, MCCaughey, D. Savage, GT, Sels, L. (2012). Behavioral integrity for safety, priority of safety, psychological safety, and patient safety: A team-level study. Journal of Applied Psychology, 97 (6),Meade, D.M. (1999). Mixed messages: Interpreting body language. Emergency Medical Services, Sept 28 (9), 59-62; 73.National Institute on Drug Abuse. (2009). Drug Facts: Treatment approaches for drug addiction. Retrieved
29 References (con’t)Schmidt, L.A., Rieckmann, T., Abraham, A. , Molfenter, T., Capoccia, V., Roman, P., Gustafson, D.H., & McCarty, D. (2012). Advancing recovery: Implementing evidence-based treatment for substance abuse Vdisorders at the system level. Journal of the Study of Alcohol and Drugs, 73 (3),Shepherd, L. (2011). Creating a foundation for a just culture workplace. Nursing, 41 (8),Simpson, D. (2003). Special section: 5 year follow up treatment outcomes studies from DATOS. Journal of Substance Abuse Treatment, 25 (3),Sorra, J., Nieva, V., Fastman, B., Kaplan, H., Schreiber, G. & King, M. (2008). Staff attitudes about event reporting and patient safety culture in hospital transfusion services. Transfusion, 48,Stavrianopoulos, T. (2012). The development of patient safety culture. Health Science Journal, 6 (2),Sullivan, KM, Such, S., Monk, H., Chup, J. (2012). Personalized performance feedback reduces narcotic prescription errors in NICU. British Medical Journal of Quality and Safety, Oct 4, [abstract].Tidwell, S. (2002). Processing complaints and disciplining nurses: An overview of the investigative process b the Kansas State Board of Nursing. Kansas Nurse, 77 (1).Vogelsmeier, A. & Scott-Cawiezell, J. (2007). A just culture: The role of nursing leadership. Journal of Nursing Care and Quality, 22 (3),Woodgett, J. (06 September 2012). We must be open about our mistakes. Nature. Doi: /489007a.