1. Bureau Veritas Consumer Products Services
June 2008
Session 1: 10th June
Session 2: 11th June
Session 3: 12th June

2. TODAY’S TOPICS Introduction Services Provided Audit Reporting
Factory Audit (Technical Audit)
Social Compliance Audit (COC)
C-TPAT Security Assessment
Audit Reporting
Program Features
Checklist Overview
Factory Improvement
General Booking Flow
Booking method
Booking form submit
Workflow between 3 parties
Q&A

3. INTRODUCTION

4. Bureau Veritas at a Glance
二○一七年四月二十二日
Bureau Veritas at a Glance
Broad Geographical Presence
Created in 1828
A global leader in conformity assessment services in the areas of quality, health and safety, environment and social responsibility (QHSE)
2007 revenue: €2.07bn
2007 adjusted operating profit: €312m
More than 850 offices in 140 countries
Over 33,000 skilled employees
Eight global businesses providing a complete set of services
Inspection, testing, audit, certification, risk management, outsourcing, consulting and training services
Servicing 300,000 customers across a wide range of end markets
Africa 5%
Americas
16%
Asia Pacific & Middle East 24%
France 32%
Europe
23%
Eight Global Businesses
Government Services and International Trade 7%
Marine 12%
BV is a global services company
Define QHSE: our services help customers to mitigate their risks related to quality, health, safety and environmental issues
Well balanced portfolio with 8 global businesses
Assist customers to manage QHSE risks across industries
Strategy: to be leader in each of them
Service 280,000 customers globally and locally
Consumer Products
13%
Industry 14%
Certification 12%
Inspection & In-Service Verification 13%
Construction 19%
HSE 10%
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5. Extensive Geographic Footprint
二○一七年四月二十二日
Extensive Geographic Footprint
Americas
140 offices, including 26 laboratories
5,700 staff
Europe (excl. France)
290 offices, including 41 laboratories
8,600 staff
France
175 offices, including 12 laboratories
7,200 staff
Asia & Middle East
190 offices, including 58 laboratories
10,500 staff
France is country of origin: dense network
Other regions: generally a “younger” network
Increasing share of fast growing regions (LA – APZ)
With CCI, we now have over staff in over 700 locations
Africa
55 offices, including 9 laboratories
1,000 staff
Global network comprising more than 850 locations across 140 countries
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6. CONSUMER PRODUCTS SERVICES DIVISION
World-leading concept-to-consumer quality assurance and compliance services provider committed to meeting your need for quality, speed- to-market, profitability and brand protection throughout your supply chain
Services for a wide range of consumer products:
Testing and evaluations for quality, safety and regulatory compliance
Product quality inspections, factory and social audits
Locations in 40 countries with over 7,000 employees with over 30 years experience in the consumer products industry

7. BVCPS GLOBAL NETWORK 40 Countries More than 7,000 staff 75 locations
Germany
Canada
United Kingdom (3 labs)
Poland
China
Guangzhou
Hangzhou
Hong Kong
Nanjing
Ningbo
Panyu
Shanghai
Shenzhen
Wenzhou
Qingdao
Xiamen
France
Ukraine
Pakistan
Korea
USA
Portugal
Romania
Turkey
China
Spain
Japan
Italy
Morocco
Israel
Egypt
Taiwan
Mexico
Honduras
India
Philippines
Guatemala
Saudi Arabia
Bangladesh
Thailand
Vietnam
Singapore & Malaysia
Cambodia
Sri Lanka
Panama
Brazil
Indonesia
40 Countries
More than 7,000 staff
75 locations
Madagascar
Mauritius
South Africa
Argentina
Inspection Office
Laboratory/Inspection Office Sales and Program Office

8. BVCPS GREATER CHINA NETWORK
Korea (2)
Pakistan
China
Qingdao
Hangzhou
Nanjing
Japan (2)
Shanghai (5)
Panyu
Ningbo
Xiamen
Wenzhou
Gurgaon
Dongguan
India (5)
Noida
Guangzhou
Taiwan (2)
Shenzhen (2)
Hyderabad
Hong Kong (2)
Bangladesh
Bangalore
Vietnam (2)
Philippines
Tirupur
Thailand
Cambodia
Sri Lanka
Singapore
Inspection Office
Laboratory/Inspection Office Sales and Program Office
Indonesia

9. OUR CLIENTS Retailers Manufacturers Vendors Licensee/licensor Brands
Importers
Distributors
Buying offices/agents
Our clients come from all walks of life within the consumer products industry.
Our niche is the business which drives about 60% of our overall volume

10. OUR CLIENTS
BVCPS is THE Global Leader in providing QA Services to the retail industry
47 of the Top 50 Retailers in North America*
39 of the Top 50 Global Retailers*
41 of the Top 50 Brands**
Source: National Retail Federation (NRF) 2007 Top 100 Retailers and Top 100 Global Retailers
** Source: American Apparel & Footwear Association 2007 Top 50 Brands

11. OUR CORE SERVICES: QA HELPING THROUGHOUT THE SUPPLY CHAIN
Concept/Design
Consumer
Assess Consumer Receptivity & Next Steps
Manufacturing
Assure Product Meets Specifications
Wholesale/ Retail
Develop Product, Manage Risk and Reduce Time to Market
Sourcing/ Material
Verify Readiness for Production
Benchmark Product Success & Confirm Ongoing Compliance
In-Production, During & Final Random Inspections
Test For:
--Regulatory Compliance
--Performance
--Construction
--Packaging
--Specialized Product Requirements
Risk Assessments
Design Evaluations
Identification of Regulations & Standards
Quality Assurance Program Development
Technical Training
Specification Development
Consumer Return Evaluations
Consumer Focus Groups
Sensory Panels
Failure Analysis
Recall Support
Factory Audits
Social Accountability Audits
Incoming Quality Control Inspections
Pre-Production Testing of Materials
Compliance Testing
Comparison Testing
Product Line Review
On-Going Technical Training
The strategic use of quality assurance, from design stage to retail shelf, lets you efficiently and confidently deliver products to market by helping you to assure regulatory compliance, ensure consumer satisfaction with product quality, and lower costs by effectively monitoring the outcomes and performance of products.

12. CURRENT QA SERVICE OFFERINGS
Testing & Consulting
Toys, Premiums & Juvenile Products
Textiles
Health, Beauty, Household Products
Food
Hardlines
Electrical
Heavy Metals
Household Appliances & Goods
Quality Assurance Evaluation
Product Development
Specification Development
Vendor Selection
Factory Assessment
In Process QA/QC
Engineering On-Site Services
Training
Risk Analysis Hazard Reduction
Inspections
Sample Collections
Loading/Unloading Supervision
Preproduction/Initial/DuPro
Final Random Inspections
100% Inspections (Sorting)
Production Status Monitoring
Damage Surveying
Auditing
Sanitation Audit
Factory Audit
Production Capacity Audit
Quality System Audit
Code of Conduct

13. SERVICES PROVIDED – FACTORY AUDIT

14. FACTORY AUDIT
SCOPE:
A standardized on site audit checklist of a facility's Quality Management System, and practices against safety & legality requirement defined by BV:
Quality Management Standard (QMS)
Good Manufacturing Practice (GMP)
Product Control
Process Control

15. FACTORY AUDIT Features:
An Industrial - oriented system for different manufacturing types which can present the audit result in a simple and analytical approach for manufacturers to initialize the corrective and preventative action plan as a continuous improvement.
Quality Assurance Approach
Complement other Quality Management Systems e.g. ISO9001, GSCP, HACCP
Customer confident
Our knowledge of relevant in various industries – Qualified local auditors with different industrial background
Ability to assist clients with “Program Development” & “Set- up”
Demonstrate due-diligence in the event of being challenged

16. SERVICES PROVIDED – SOCIAL COMPLIANCE AUDIT

17. SOCIAL COMPLIANCE AUDIT
SCOPE:
A systematic on site audit of a facility's Social & Ethical Management System and practices against regulations & standards defined by BV and/or the client covering:
Child Labour
Forced Labour
Health & Safety
Freedom of Association & Collective Bargaining
Non-discrimination
Disciplinary Practices
Harassment or Abuse
Compensation & Benefits
Hours of Work
Environmental Practices
Home working
Management systems, monitoring & documentation
Legal Right to Work

18. SOCIAL COMPLIANCE AUDIT
Features:
Proven ability to manage programs for retailers & brands.
Our knowledge of relevant labor laws – Qualified local auditors
Ability to assist clients with “Program Development” & “Set-up”
By Using BV you can have confidence in that you can:
Protect brand image & accountability.
Demonstrate due-diligence in the event of being challenged
Demonstrate Social compliance to stakeholders
Doing the right thing for society, consumers, employees & shareholders

19. SERVICES PROVIDED – C-TPAT SECURITY ASSESSMENT

20. C-TPAT SECURITY ASSESSMENT
SCOPS:
Physical Security
Physical Access control
Container Security
Procedural Security
Personnel Security
Information Technology security
Security Training & Threat Awareness

21. C-TPAT SECURITY ASSESSMENT
BENEFITS
Allows importers to demonstrate compliance with C-TPAT Guidelines
Fast lane cargo processing into US
Risk mitigation against unexpected security risk & delays
Brand Protection - A secure supply chain
Competitive advantage
Shortening “time to market”
Minimise supply delays & Increase stock turns

22. AUDIT REPORTING Program Features Checklist Overview
Factory Improvement

23. AUDIT REPORTING – Program Features
SUPPORTED WITH A LOGICAL SCORING SYSTEM
Numbering Systems
Compliance Determination
Question Risk Weighting Levels
Section Weighting Factors
Site Compliance
Improvement Plan and Monitoring Frequency

24. AUDIT REPORTING – Program Features
BENEFITS
The BV automated Factory Assessment scorecard & risk based approach enable the following benefits
Manage a large number of programs with a paperless system
Benchmarking and logical decisions base on score & color rating
Reduce time in assessing suppliers and analyzing data
Facilitates continuous improvement – quality, cost & time to market
Manages risk and brand equity by focusing on the critical issues
Simplified reporting with score, colour, graphics & corrective actions:
Able to quickly identify criticalities
Allows ranking of your suppliers
Able to measure the improvement of your supplier base over time

25. AUDIT REPORTING – Program Features
IMPROVEMENT PLAN & FOLLOW-UP FREQUENCY
SUPPLIER RISK
RECOMMENDED FOLLOW-UP OR MONITORING FREQUENCY
GREEN
Annual audit recommended at 12 months
MINOR
On-site follow-up audit recommended at 6 months to evaluate previous non-compliance issues
MAJOR
On-site follow-up audit recommended at 90 days to evaluate previous non-compliance issues.
CRITICAL
On-site follow-up audit recommended at 60 days to evaluate previous non-compliance issues.

26. AUDIT REPORTING – Checklist Overview
1st part: result overview.
Percentage +
Color rating
and
Recommended follow-up visit frequency

27. AUDIT REPORTING – Checklist Overview
2nd report part : Graph of Score per section
Audit Score Overview Chart

28. AUDIT REPORTING – Checklist Overview
2nd report part (cont’d) : Matrix of Degree of Compliance per section

29. AUDIT REPORTING – Checklist Overview
3rd report part : List of Nonconformities with Level of Non-conformance

30. AUDIT REPORTING – Improvement
CAP : Filling of Corrective Action and Target Completion Date
Target Completion Date filled by factory
Corrective Action Plan filled by factory

31. BOOKING FLOW

32. BOOKING FLOW

33. Q & A