1. INTOSAI Standing Committee on IT Audit Auditing IT Service Management Presentation Slovenia 2001 Presented by Kjetil Kvernflaten Audit Adviser OAG of Norway

2. INTOSAI Standing Committee on IT Audit Agenda Background Main Objective Definition IT Service Management Model Further work

3. INTOSAI Standing Committee on IT Audit Background The project was initiated by the committee on the 8th meeting in October 1999 Project members: Norway(coordinator), United Kingdom, Sweden, Japan, Canada, and Russia

4. INTOSAI Standing Committee on IT Audit Main Objective To provide an effective and efficient process for auditing IT Infrastructure Management To comply with this objective the project has developed guidelines built on a model for auditing IT Service Management

5. INTOSAI Standing Committee on IT Audit Definition An IT Infrastructure exists to provide IT services that satisfy various business needs and customer requirements An IT Service is a set of IT-related functions IT Service management is the totality of IT service provision, including the management of the infrastructure and the environment

6. INTOSAI Standing Committee on IT Audit IT Service Management Model 1. Strategies and policies 2. 3. 4. 5.6. External Demands In Operation Users Interaction Consequences Support

7. INTOSAI Standing Committee on IT Audit Further work The report is to be presented on the Committee meeting Hearing Web solution Hopefully used by many SAIs!

8. INTOSAI Standing Committee on IT Audit