1. October 2009 Presented by EDS Provider Field Consultants Home Health Billing and Common Denials

2. 2/ October 2009 Agenda Session Objectives Home Health Coverage Prior Authorization Billing Procedures Multiple Visit Billing Hospital Discharge Common Denials

3. Home Health Billing and Common Denials 3/ October 2009 Objectives At the end of this session, providers will understand: What types of services are covered by Home Health Billing procedures How to bill multiple visits How to bill for hospital discharge Common claim denials and how to resolve

4. Home Health Billing and Common Denials 4/ October 2009 Home Health Coverage Home health services are available to the Indiana Health Coverage Programs (IHCP) members medically confined to the home –When services are ordered in writing from a physician and performed in accordance with the written plan of care Unlike Medicare, Medicaid members that are confined to the home may: –Work –Attend school outside the home –Leave the home with assistance of another person or an assistive device, such as a wheelchair or walker

5. Home Health Billing and Common Denials 5/ October 2009 Prior Authorization Home Health Services require prior authorization If the member is Traditional Medicaid or ADVANTAGE Care Select, prior authorization request is faxed to: –ADVANTAGE Health Solutions 1-800-784-3981 If the member is MDwise Care Select, prior authorization request is faxed to: –MDwise Care Select 1-866-440-2449

6. Home Health Billing and Common Denials 6/ October 2009 Billing Procedures Home health services must be ordered in writing by a physician and require prior authorization (PA) Claims are billed on a UB-04 claim form with revenue codes and Healthcare Common Procedure Coding System (HCPCS) codes Each day is billed as a separate detail line item Level of services, such as a registered nurse (RN) or licensed practical nurse (LPN), provided on the same date of service are billed as separate line items

7. Home Health Billing and Common Denials 7/ October 2009 Billing Procedures Billing units of home health visits for therapists, home health aides (HHAs), licensed practical nurses (LPNs) and registered nurses (RNs) should be rounded as follows: –For therapy visits, if in the home one to seven minutes, units cannot be rounded and are not billable. Services consisting of eight to 15 minutes can be billed as one 15- minute unit of service. For HHA, LPN, and RN visits, the claim should be billed as follows: -If in the home less than 29 minutes, the entire first hour can be billed only when a service was provided -Example: The nurse walks in and has to call 911 right away for the patient If a member refuses service, the provider cannot bill any units of service

8. Home Health Billing and Common Denials 8/ October 2009 Billing Procedures Bill visits using code 99600 –LPNs use modifier TE –RNs use modifier TD –HHAs use no modifier When PA is granted for 99600 TD, the PA covers RN, LPN, and HHA services

9. Home Health Billing and Common Denials 9/ October 2009 Billing Procedures As of July 1, 2008, only one overhead is allowed per provider, per member, per day An overhead rate is provided to cover administrative costs and reimbursed in addition to a staffing reimbursement component Only one overhead is billed per day even if there are one or more encounters, which occurs when an RN, LPN, HHA, or therapist: –Enters the home –Provides service to one or more members –Leaves the home Overheads must be reported using occurrence codes 61 and occurrence date or occurrence spans in Fields 35a-36b on the UB-04 claim form Occurrence codes are also reported in all electronic claim formats

10. Home Health Billing and Common Denials 10/ October 2009 Example of Billing Occurrence Code Provider goes to member’s home and bills for procedure 99600 TD; later that day provider goes back to member’s home and bills 99600 TE This is considered two different procedures and needs to be billed on two separate detail lines Even though there were two visits, providers must add the overhead to only one of the detail lines

11. Home Health Billing and Common Denials 11/ October 2009 Billing Procedures - MCO If a member is enrolled in risk-based managed care (RBMC), providers must contact the appropriate managed care organization (MCO) to obtain prior authorization and billing information: –Anthem 1-866-406-2803 –MDwise 1-800-356-1204 –Managed Health Services 1-877-647-4848

12. Home Health Billing and Common Denials 12/ October 2009 Multiple Visit Billing Billing for multiple visits for the same PA to a member in one day –Should be billed on the same claim form –One detail with the total number of units of service provided –If these services are billed on separate claim forms or on separate claim details, the IHCP denies one or more of the services with edit 5001 – exact duplicate

13. Home Health Billing and Common Denials 13/ October 2009 Hospital Discharge Services that may be performed without PA: An IHCP member discharge from an inpatient stay Therapy services ordered by a physician can not continue beyond 30 units in 30 calendar days without PA RN, LPN, or HHA-performed services that do not exceed 120 units within 30 calendar days from the inpatient discharge –Physician must order services in writing prior to the patient’s hospital discharge –Patient must be homebound

14. Home Health Billing and Common Denials 14/ October 2009 Hospital Discharge Services must be within the limits specified in 405 IAC 5-16-3 Providers are required to bill using occurrence code 50 with the corresponding date of discharge in the occurrence code and occurrence date fields 31-34, a-b on the UB-04 claim form If claims are submitted without occurrence code 50 and there is an existing PA, the units of the PA will be decremented

15. Home Health Billing and Common Denials 15/ October 2009 Common Denials Edit 3001 – Dates of service not on PA database Cause – No prior authorization was obtained Resolution – PA needs to be obtained or, if this is a hospital discharge, occurrence code 50 with date of discharge should be billed Edit 558 – Coinsurance and deductible amount missing Cause – Coinsurance and deductible were not submitted on claim Resolution – Coordination of benefit screen would need to be completed, or if paper UB-04 claim form then box 39 would need to be completed with value codes A1 Medicare deductible or A2 Medicare coinsurance

16. Home Health Billing and Common Denials 16/ October 2009 Common Denials Edit 593 – Medicare denied detail Cause – Claim crossed over from Medicare with a denied Medicare detail Resolution – Medicare denied details are submitted to Medicaid as a straight Medicaid claim with the Medicare explanation of benefit Edit 516 – Occurrence code date does not match claim detail Cause – Occurrence date does not match the claim detail Resolution – Each occurrence code date entered on the header of the claim must match a service date or service dates in the detail lines on the claim form

17. Home Health Billing and Common Denials 17/ October 2009 Common Denials Edit 4021 – Procedure code vs. program indicator Cause – Procedure code billed is not valid for the service being billed Resolution – Procedure code billed is restricted to a specific program; check the claim to make sure the appropriate HCPCS are being billed for home health

18. Home Health Billing and Common Denials 18/ October 2009 Resources IHCP Web site at www.indianamedicaid.com www.indianamedicaid.com FSSA Web site at www.in.gov/fssawww.in.gov/fssa IHCP Provider Manual (Web, CD-ROM, or paper) Customer Assistance –1-800-577-1278, or –(317) 655-3240 in the Indianapolis local area Written Correspondence –P.O. Box 7263 Indianapolis, IN 46207-7263 Provider Relations field consultant

19. Home Health Billing and Common Denials 19/ October 2009 Questions

20. October 2009 EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. HP is an equal opportunity employer and values the diversity of its people. © 2009 Hewlett-Packard Development Company, LP. Office of Medicaid Policy and Planning (OMPP) 402 W. Washington St, Room W374 Indianapolis, IN 46204 EDS, an HP Company 950 N. Meridian St., Suite 1150 Indianapolis, IN 46204