1. Anatomy of a One-Stop Center Mayor’s Office of Employment Development Eastside Career Center, Baltimore Maryland Managed by:

2. Anatomy of a One-Stop Design Principles “Anatomical” analysis of participant level One-Stop data Flow analysis (Who comes into the center? Where do they go? What do they do?) Process Analysis (What services are being utilized within the One- Stop?) Ethnographic Analysis (Breakdown of services by demographics) Spatial Analysis (Traffic Flow in the One-Stop) Historical analysis of One-Stop Data Analysis (Existing administrative records, partner agency data) Find out more! Treva Stack 410-837-4685, tstack@ubalt.edutstack@ubalt.edu www.ubalt.edu/jfi

3. Current Use of Administrative Records Limited information is collected on non- WIA registrants These self-directed core customers comprise 81% of adults accessing MOED’s One-Stop Career Center Network. Many transactions that take place at the One-Stop are not captured. Swipe card system not a panacea.

4. System Level Research Projects Baltimore’s Workforce Investment Board and MOED use administrative records for research purposes WIA Tier Study (customer flow, client cohort outcomes) Training Investment Analysis Comparable Cities Benchmarking Project

5. Maryland’s Workforce Exchange System State’s integrated data collection, case management, information management, and reporting system. Introduced Spring 2004 One system for both WIA and Wagner- Peyser Programs. Available by Internet access Summer 2005

6. Administrative Records and Earnings Maryland UI wage records TRADE UI wage records from states adjacent to MD (DC, DE, PA, OH, VA, WV) Federal Employment (OPM, DOD, USPS)

7. Anatomy Project Research link with Administrative Records Flow/Process/Spatial Analysis (sign-in sheets, swipe cards) Historical analysis (previous reports, publications, agency records) Data analysis (MIS data, customer case notes, wage records)

8. Final Thoughts Administrative records can contribute greatly to research projects The current method of data collection does not comprehensively tell the story of a One- Stop Career Center Non-WIA registrants and their activities should be examined more comprehensively